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December 2023 by Staci Smith
Mike and the Gerber Collision team went above and beyond for my Lexus GX that was hit in a parking lot. I dropped it off on a Monday and it was ready Wednesday afternoon. I was updated every day and it was the easiest process I have ever had when it comes to body shops. I have zero complaints. They will for sure be my go to from now on. Thank you Gerber Collision!
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December 2023 by Mike Lawrence (Ser_Brawndo)
They did an amazing job repairing my front bumper and returned my garage door opener that I foolishly left in the rental car! Great customer service and very professional.
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December 2023 by Felix Guerrero
Gerber Collision and Glass has been communicative in the progress of my Model Y. Looking forward to my car been fixed.
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November 2023 by ally L
Great experience with gerber collision & glass! Alexis and zach are very professional and nice. My car looks so good. Thank you all again!! :)
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November 2023 by Anna L
Great experience with gerber collision & glass! Alexis and zach are very professional and nice. My car looks so good. Thank you all again!! :)
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August 2023 by Jacqueline Kirby
I can't thank Ryan and Gerber Collision staff enough for the excellent work they did on my car and how they cared for it. Alexis at the front was very friendly and caring. I hated being without my car, but it was comforting to know my car (which is very important to me) was treated with respect. I also had no idea they would clean it, so looking back, I'm embarrassed that I left both my mess and the mess the attempted thief left behind! Great communication with me, always updated me when they said they would and were understanding with my schedule as a nurse. Hopefully I don't have to come back to you guys, but if anything ever happens again, I'd go here.
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August 2023 by Charles Troutt
Had my 2017 Nissan Versa repaired there some time back do to a fender bender on I30... Had strange vibrations in my driver side mirror every since and even mentioned it to them. I was told it's a factory replacement from Nissan. Fast forward a bit of time and I got tired of the vibrations so I decided to replace the entire mirror... This shop broke the tabs of not just the mirror but the interior door panel of my car and hot glued it all back together. The part was not from Nissan either.. Double check everything this place has done to your car. I really do hope they've improved but finding out they lied then glued broken parts back instead of replacing as insurance said. I'll never take a car to Gerber Collision and Glass again.
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July 2023 by Yildiz Songur
Alexis at the front desk was super sweet and helpful! I also, really appreciate Mike! Thank you for always communicating with me and getting my car back to me as fast as possible! She looks great (:
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May 2023 by Garrett Gehle
Woman at the front desk made a personal call to set up an appt for her son in the middle of assisting me. Didn’t take a call made a call… then acted like no appts were available the following day upon review she did have something first thing… 1 star review and it looked like they are hiring so it probably won’t change too fast
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April 2023 by MARIO PEREZ-MILLAN
Too bad they don't have a a zero stars, I took my car for an estimate almost three weeks ago and when I contacted my insurance they told me that Gerber hadn't uploaded the paperwork, my insurance contacted Gerber and Gerber told my insurance that the paperwork would be uploaded by end of business day two days ago, I called Gerber and nobody answers, just waiting on a call from my insurance so I can take my care elsewhere, definitely not doing business with Gerber if they can't even get the paperwork in quickly, I can only imagine how long it will take to get my car ready. Thanks to all the people who took the time to make a review on this shop it has help me not to do business with Gerber and maybe corporate will do something about it once they realize they are losing business because of their employees ineptitude.
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March 2023 by Amanda Ayala
Took car here for a hail estimate so we could make a decision about what we are going to do with car. Wife went here and was there for an hour to get estimate. We followed up for 3 days when we get it there are no parts on it I call and say can I get a complete quote the answer: no we can’t finish quote till it comes in…… is there anyway you can complete it there are several thousand in parts not on here basically begging him at this point : no…. How hard is it to do your job if it’s this hard to get an estimate I could just imagine how bad the rest of the process would go…
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March 2023 by Lendora Reed
I haven't had any work done on my car.... I currently employed here. But should I ever need any work done on my personal vehicle... Just know that I'm bringing my car here and I suggest you do the same. Great work done in a timely manner. The Techs treat the customers vehicle as if it's own vehicle. Gerber stands behind their work. It also helps having a General Manager (Jon M) run this Shop...... You won't be disappointed.!!!!!!!!
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December 2022 by Angel Hernandez
So I wanted to bring my car back for service. They had worked on my Altima maybe 2 years ago. Today they didn't want to give me an estimate. The guy went on to explain and say "most people, just want to cash the estimate check" from the insurance. So we don't do any work until its in the shop for break down. Well if that's their mentality, I'll just take my vehicle else where to have an estimate and have it serviced. I understand how the process works. I really wished you would've told me this over the phone and not had me take time off work for "my appointment" with you. I won't do 1 star because I was okay with the previous work they did previously.
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December 2022 by Bella
I brought my vehicle in for two separate repairs. One was for a car wreck and my estimate/booking for the service was never done. My insurance eventually pulled the assignment from this shop because of the lack of urgency and response on their end.The second repair was for a new glass and tint that was through my personal insurance. The manager at the time was very helpful and gave me some time to make my payment. I called my insurance earlier this week to confirm receipt of the invoices for the repair and they confirmed. I asked them to stop payment on the claim because the new manager, Evan Harris, and HR personnel felt it was appropriate to garnish my paycheck instead. I let my insurance company know that I was not notified or told my paycheck would be garnished even after they knew this was an insurance claim. My agent was in disbelief and said that sounded unethical and even a bit illegal. This act and behavior was absolutely deplorable. No respect or compassion for their customers. Alberto was such a wonderful GM, but customer service and professionalism has severely decreased with new management.Service: Auto glass repair
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November 2022 by Isabella Cristal Juarez
By far one of the worst auto body shops I’ve worked in. Management is disorganized and unprofessional.
Ever since my boss was wrongfully terminated and a new manager Evan Harris came in, it really went downhill. He acts like another entitled white man with power and if you don’t succumb to his screaming you’re out the door pretty much. He fired two people before me just to avoid paying thousands of dollars in bonuses that they worked so hard for.
Gerber is also being sued by many vendors because they do everything in their power to not pay. So if you’re thinking about working with them, DON’T. With all the money they make, that is unacceptable.
I had a surgery a month ago and I had restrictions of weight lifting. Evan Harris would FORCE me to lift scraps of metal that I could not carry and would tell me I was insubordinate and not doing my job. He does not know how to speak to people, he acts so self centered with no regard for his employees.
I came to work black Friday and worked until 5:30pm and he claimed I disappeared the rest of the day which was not true. He is the one that left the office and didn’t tell anyone, much less tell us we could close the office earlier.
I filed a formal complaint against the harassment I was receiving from him and another male coworker. I had been feeling uncomfortable for a while and HR did nothing to help me. This was the reason I was terminated, not for “disappearing” on black Friday. So this whole lie they sell about hiring women to be more diverse is a load of BS. The woman on FaceTime when I was being terminated was such a let down and looked just as miserable as Evan Harris. We’re approaching 2023 and are still regressing back to the old days that women can’t do what the boys do.
Gerber Collision is a joke.