May 2019 by Pepper Broadway
Dealing with insurance and adjusters is never an easy process and I give it three stars for their willingness to work with me but I also give it three stars for their I guess lack of personability
May 2019 by Will Frazer
If you don't care how long your repair takes, if they return your calls, or communicate the progress of your repair then this is place for you. Quality of the repair is 8-9/10, everything else is 1/10. Took them almost two full business days to even get an estimate (and I had to call multiple times each day to get someone that knew what was going on to return my call). When they finally got the estimate together, they tell me that they are listing the completion date as Monday to be safe, but it should be done Friday. Thursday rolls around and I after I call a few times, they tell me they won't have it done till Monday. Bummer, but you did say that upfront so whatever. Monday morning at 9am, I get a text that says my car will be ready for pickup at 4pm. By this point, I don't really trust anything they say as about the time line so I call them at 345 to confirm. It's not done. Tuesday I had to call multiple times to get them to tell me what was going on. They did finish it on Tuesday. I find it interesting how many reviews there are on here talking about the great customer service and cars being done ahead of time. In my experience, customer service this bad is not an outlier or one off.
May 2019 by Joanna Steele
Had a great experience with Gerber collision when my car had to get the passenger doors and side panels fixed. The process was seriously easy. I dropped off my car, they assessed the damage and gave me a quote, then got to work. My car was done way sooner than expected, too, which was a nice surprise! There was one little bit of rework that needed to be done—the new front passenger side door had some wind noise, but only when you were going over 60 mph. I brought my car back and they fixed it right up. She’s as good as new now! Everyone that I talked with throughout the process was really friendly and helpful, too. I would definitely recommend this shop!
April 2019 by Alexis Haley
Highly recommend this place! I got side swept and of course was eager to get my car repaired. This place was one of the approved Geico Auto Express shops near me so I gave it a try, and I'm glad I did. The process was really smooth and convenient. Went in on a Monday, met with both the Geico adjuster and Gerber Collision rep who each explained the process to me in great detail. Enterprise is onsite so they had a rental ready for me. Received updates via text and calls throughout the week. My car was ready by Friday and looked good as new. Very satisfied!
February 2019 by Rachel Durtschi
This was an INCREDIBLE service experience. Chris, the technician assigned to me did an excellent job and was so kind and helpful. The job was done 2 days ahead of schedule, my car looks great, and they took care of everything for me.
February 2019 by Casey Yates
My car looked great after the repair. They fixed some things that, in my mind, were beyond what I was expecting. The shop is very clean, orderly, and professional. The people were nice. I don't know how the cost stacks up against other repair shops, but the bill was steep. I only had to pay my deductible though. If I had to return to a body shop, I'd come back here without reservations.
February 2019 by David Freeman
Great experience! They gave me updates throughout the process and completed the repairs much quicker than I anticipated. Highly recommend!
November 2018 by Barbara De La Hoya
Robert is amazing as he continues to take care of our car. They are fast and their work is guaranteed. I don't recommend getting into a car accident, but if you happen to be in one, Gerber will take care of you. Thanks, Robert!!
September 2018 by Sarah Orellana
I highly recommend Gerber for repair. A Ferrari had side swiped my parked car and it was frustrating, to say the least. Statefarm recommended them as a approved select vendor so we made an appointment. From Miriam to Kevin, everyone was great to interact with when it came to this stressful ordeal. Kevin was WONDERFUL. He was so pleasant to hear from and made it enjoyable to respond to. They were loyal, transparent and the quality was excellent. Thanks guys!
September 2018 by Tairat Jaji
Great experience and my car was repaired to my satisfaction! Had to move my car from another repair shop. Kevin kept me updated frequently. My car was returned in a week and a half, clean, and body looked back to normal. I would recommend this place. This shop works with State Farm so I didn’t have to deal with the insurance and my repairs are covered if I need to take it back.