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March 2021 by John F
This place is closed. Didn't survive the virus.
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October 2020 by Phill Banister
After telling the guy in the front counter To give me keys back because he told me my tires did not pass I told him to give me my key back and he did not also they charged me for a service I did not want also he tried to charge 260$ for state inspection Thank god it was only 27$ They stole my money dishonest trash of customer service. NEVER EVER will I come back !!!! NEVER ! Trash
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October 2020 by Shona Henderson (Ms. I Shoot from the Hip)
The integrity of the staff alone should say enough.
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August 2020 by Shona H
The integrity of the staff alone should say enough.
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July 2020 by Katherine Packard
Summary: This shop is unprofessional and outright lied about the work they did to my car. When I raised it with them, they refused to correct the issue and threatened legal action. When I raised it with my credit card company and was given a credit due to fraudulent service, the company issued a re-bill and tried to charge me again. I took my car here for some basic maintenance. It hadn’t been driven for a while, so I knew it needed some work. They recommended a standard 90k servicing, which I agreed to and sounded reasonable, given what I know about the car. I picked it up, and the car sounded better and felt smoother. However, I took the car on a short road trip and only 5 days after I got the car back, the check engine light came on. What I hadn’t realized was that there were issues with how the oil change had been done - they grossly overfilled the oil tank, and didn’t seal it properly, so the engine was burning leaking oil for the entirety of my drive, and ended up ruining an O2 sensor in the exhaust system, which cost more to fix than the original service. I wasn’t close enough to bring the car back to this shop to have the work fixed by them, so unfortunately had to pay an extra $600 to have the sensor replaced by a different mechanic. He also advised me that it looked like a lot of the work that should have been done for a 90K servicing simply hadn’t been done at all - power steering fluid, brake fluid, brake adjustment, tires, etc. I called the shop multiple times both during the sensor repair and then after I returned to Dallas to try to find out what they could do, but it took me 3 weeks and 5 trips to the shop to even speak to a manager, even after I asked when he would be available, left my contact information, and asked to make an appointment. When I finally did get in touch, he accused me of lying (despite the paperwork I brought him from the other shop), refused to fix the problem, and then told me that the shop would somehow try to make a legal financial claim on my car and take me to court if I disputed the charge with my credit card company. At this point, I took the car to another well-reviewed and high-end mechanic shop in Dallas to get a second opinion. They confirmed, in writing, that there’s no way the adjustments, fluids, tires, or other basic maintenance that should have been done for a 90k servicing was completed a month ago when I took this car to Master Mechanics. I’m left to understand that Master Mechanics charged me $500 for a “90K Service” that was actually just a botched oil change, and that they refused to fix it, and then tried to re-charge me after my credit card company determined that i shouldn’t have been charged for the service to begin with. Long story short, I’d recommend YouTube DIY videos over these guys.
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July 2020 by Info Blessed
They patched my tire *on a holiday weekend* in less than 10 minutes and for only $21!! The woman at the counter, and the service guys, were all so nice and helpful. I will only use Master Mechanics for all auto maintenance going forward.
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July 2020 by Katherine Packard
Summary: This shop is unprofessional and outright lied about the work they did to my car. When I raised it with them, they refused to correct the issue and threatened legal action. When I raised it with my credit card company and was given a credit due to fraudulent service, the company issued a re-bill and tried to charge me again.
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June 2020 by Genese Knox
I'm actually kind of shocked to see some of these reviews. I never had an issue. I've used these guys for tire rotation, new tires (that they rotate for free), oil changes, new wipers, etc. I never had an issue. I'm actually headed there in a few minutes to see if they can do a car inspection for me.
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June 2020 by Jesse Smith
If you notice a common theme amongst the reviews, there's a reason. I didn't check any reviews prior to having them do the required inspection to register my car in TX, but I should've. I failed the initial inspection because my tires didn't meet the minimum tread requirement so I was told I needed 4 new tires at a cost of $1400. Only problem is, I replaced the rear tires 2 years ago and have plenty of tread left. When I asked him to show me, he showed me the front tires, which admittedly needed to be replaced. I asked him why he was quoting all 4 and he replied that it was because he needed to put the car on a lift so that he could see the bottom of the rears in order to be sure they had sufficient tread. Keep in mind, you can clearly see the tread on 80-90% of the tires on the rear. Since I could clearly see that he was running a con, I asked him to put it up on the lift and show me, which obviously he refused to do. I went and bought 2 new front tires elsewhere and brought it back to him and it passed the inspection just fine. Imagine my lack of surprise when I read some reviews after the fact and saw that this is their go-to move. Not a big deal in the end since these inspections only cost $25, but hopefully this helps someone avoid a much costlier mistake.
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May 2020 by Cyndi Cramblett
BEWARE!!! John and his team left my Vehicle immobile and refused service after questioning why they took a torch to my vehicle without calling me first - thus doubling my cost of repairs!
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March 2020 by lucas perez
Dont come to this place they dont know what they are talking about took my car in and told me it was my starter which I held replaced already and after I replaced it again it still didn't turn on and they said they had replaced some wires which I said to show me and they couldn't they just want to take your money charged me 450$ for my car to do the same thing I took it up there for and they denied anything dont come here just a waste of time
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February 2020 by burt mcgurt
They tried to charge me $900 for unneeded repairs to pass inspection. Took it to the dealership and it passed inspection no problem.
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February 2020 by G S
After telling the guy in the front counter To give me keys back because he told me my tires did not pass I told him to give me my key back and he did not also they charged me for a service I did not want also he tried to charge 260$ for state inspection Thank god it was only 27$ They stole my money dishonest trash of customer service. NEVER EVER will I come back !!!! NEVER ! Trash
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February 2020 by Billy Marcinko
I've probably left maybe two reviews in my lifetime but this place definitely deserves one for their horrible treatment and IF i can divert one person from coming to this place than I have done my job. I came into Master Mechanics to have my breaks fixed. I don't know alot about cars so I told the guy at the counter that I need new breaks and if theres anything else that needs to be worked on let me know and I will give you the go ahead to work on that part as well. The mechanic calls me and tells me that I need new breaks (both front and back), a 90K service (which he failed to inform me what that means), and a new lock on my driverside door (he said he would order the part and work on it whenever the part comes in). I gave him the approval for new breaks, the 90K, and ordering the part to work on later. This past saturday I got my car back after I dropped it off on friday and I drove maybe two seconds off the lot and I noticed a grinding sound when I was accelerating and breaking. I thought ignorantly that it would wear off but instead it continued to get worse as my car heated up. I tried to call the shop and I talked to John right before they closed on saturday and said that he told me that it was probably the old rotors (I asked the shop when i came in to REPLACE and FIX anything that needed to be replaced) and to bring the car in on monday and we will get you new ones (which means that he would charge me for new rotors and add to the 850$ labor bill that he hit me with already for the breaks (600$) and the door lock(250&) that HE NEVER WORKED ON OR RECEIVED MY CONSENT ABOUT). This morning I went back to the shop to talk to another mechanic and he said he cant do anything for me because John isnt here (John told me to come in first thing in the morning on monday). I immediately took my car over to NTB because I am done dealing with these people. When I got to NTB the mechanic said that they didnt even rotate your tires or anything. Anyways, Master Mechanics made my car alot worse than it was and then charged me in advance for labor that i never gave them consent about. Really? you dont even know how long its going to take you to take apart a door and you charge me. DONT GO TO THIS PLACE PLEASE!
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February 2020 by Jeremy Koshy
if I could give 0 stars I would. These people are con-artists. Avoid this place at all cost. Person at the counter(I’m assuming is the owner from the responses on here) has major issues with dealing with customers.
