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March 2024 by Joshua Terwelp
I've been getting facials from Rachel for over two years because she is awesome! It's so nice to receive a service from someone who truly loves what they are doing and that's what you get from Rachel every time!!! Facials with Rachel are always a highlight of the week! Very professional, just first class!
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March 2024 by Hazel Lopez
Rachel gives a decent facial but I overheard her saying some extremely inappropriate and unprofessional things about one of her fellow estheticians while I was getting disrobed for service. I wonder how she speaks about the clients ? edit to add; I used my besties account so I’m not in your system. Rachel’s technical abilities are not in question, her ethics are. You see people are vulnerable when they are naked on a table and clients like myself fear judgement whether it’s the Dr office or a spa treatment. When an employee, especially a high level one such as a lead in this case, is discussing personal matters regarding her coworker it makes one feel very uncomfortable. I’m not bothered by your disbelief in my review, although it is concerning, but rather the experience of other clients as we shouldn’t have to worry about what she’s discussing about us in the break room.
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March 2024 by Summer Keller
I got a facial from Rachel! She was amazing! She knew exactly what my skin needed and now I am glowing! She was so kind and very professional. Can’t wait to come back!!
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March 2024 by Kathy Clark
Great facial and massage.Staff was kind and professional.Recommend!
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February 2024 by Wayne Bogue
Friendly. Ana Jimenez is a great therapist! Book with her if she has an opening.
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February 2024 by Teresa Truong
Love our monthly membership package!! Facials with Rachael and Gabby are apart of our routine now! Booked a massage here when I spelt weirdly one night and it was fixed in one visit!
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January 2024 by lissette alejos
I came to get a full body massage and the girls at the front were very kind. My masseuse asked me where I wanted the focus to be and I told her my back and feet. I basically got a back rub, there was no actual massage movement. When she got to my feet I thought okay maybe this where she’s going to set the attention and she used a hot towel, moved my foot to the side and then used the same towel on the other foot, did the same and it was over. One of the nice girls over heard me telling my sister about it and offered to make things right since it wasn’t an ideal experience. I thought oh, that’s so kind caring. I believe the managers name is Ray, came up to us and pointed out that we were late.. we were 2 minutes late because we had trouble locating the place. So that’s how we’re going to start the conversation of making things right..? I made it clear that we were not asking for anything in the first place, I was simply telling my sister about my experience. She offered me a foot scrub but at that point I was frustrated with her approach and tone and I have no interest in returning. Jennifer was my masseuse by the way and I do not recommend her.
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December 2023 by clara grant
I’ve had a wonderful, relaxing massage with Jeanette, Addison location & would highly recommend her to everyone.
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December 2023 by Brent Smith
Jade is incredible and the best to get a relaxing massage from
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November 2023 by Jessica Smith
Great experience, the spa has a welcoming atmosphere and very friendly staff. I used Cameron for my massage based on recommendation by other reviews and was not disappointed! It was very relaxing and just what I needed.
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October 2023 by Sheryl Porter
Had a great massage from Ken! The whole staff was so welcoming, helpful, and kind. Lived well definitely go back.
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October 2023 by Vanessa Davis
I had my first massage at this location and thanks to other reviews I found Anna. She was amazing and truly helped my back and shoulders. I am back as a member and so thrilled to have her as part of my wellness routine!
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October 2023 by Jillian McKay
There lack of communication is not worth the hassle. When I attempted to cancel, they advised me to call, but there is only one person authorized to manage cancellations? I was given the runaround, being told to call back in 30 minutes, only to be instructed to try again the next day. I even submitted a request for cancellation via the website that has not yielded any results. To make matters worse, they consistently tell me certain 'upgrades' will be covered by my packages, only for me to be met with charges upon checkout. To top it all off, they raised their membership pricing without any communication. Its too stressful dealing with their poor business practices.
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August 2023 by Katherine Becker
Had my first massage done here and it was wonderful! Staff was very friendly and welcoming. Augustina was incredible!!!! 10/10 would recommend scheduling with her :)
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August 2023 by Kevin Weiss
It was just okay. Despite having a specific area of concern that I shared, the massage was basically one of those that follows a set script with only a bit more time spent on the area of concern. Not bad in any way, but not really what I was looking for in a sports massage.Then there is the pressure, admittedly low pressure, sales pitch at the end to join up as this is a place trying to follow the Massage Envy model.It was clean and comfortable and masseuse was fine. But it wasn't really for me and I won't be back to pay the "full" rate.
