January 2021 by Caitlin Colosky
This place has the worst customer service. My husband drove all the way out to this location on 12/21 to pick up a reserved ham. The cashier told him a little after 6:30 pm that the "system was down" and that they would not be able to process any forms of payment for the hams. He asked "how am I supposed to get my ham?". They said, "just come back tomorrow". He had a coupon for $8 off a bone in ham if picked up from 12/19 to 12/21. I expected they would honor the coupon since it was their mistake/issue. My husband went back on 12/22 to pick up the ham (as they directed) and they would not honor the coupon. The supervisor on duty said to him rudely "I was here last night at 6:30 pm and our systems were NOT down".The employees here are inconsiderate. I have also been sitting on the phone for over 15 minutes trying to call the store to speak directly to the supervisor regarding this issue. Do yourself a favor and pick another location to pick up your ham.
January 2021 by kuntree1963
I ordered our Christmas Ham/Turkey and Mouse Cake in November. I won't bore you with the details but HBH messed that up and we had to reorder, moving the delivery date to the 23rd. As of late morning of the 24th, we had received sides we didn't order but no ham nor turkey. Phone lines impossible to get through on, emails/chat non responsive and tracking system stating only out for delivery. I began calling local stores and found a ham/turkey at a HBH location about 5 miles from the house. I was truly grateful, paid the $90.00, oh did I mention that my order was $250.00 and went home. About an hour later, you guessed it, the meat arrives. Waiting until Monday, today and called. They said the tracking system stated it was delivered on the 23rd. I said why in the hell would I purchase another ham and turkey that will not keep and will have to be thrown out if the ham and turkey were there?! Multiple supervisors later they gave me $53 for the turkey and $10.00 back on my express shipping which I asked why if everything arrived on time...crickets. I will learn to bake my own ham and I have made it a mission to tell everyone. Not about the money, about the principal. They know their system was broken over Christmas. They know what they put people through. I assume many people were not as fortunate as myself and were not able to have ham and turkey on Christmas...oh well...
January 2021 by Lee Campbell
Bought a ham 3 days before christmas at nwhw location. No one in store which was odd. Sign up saying cash only because cc machine was down. Got a large ham and went on my way. Opened at chridtmas to find a completely unglazed ham. I then remembered they have always shown the ham before you buy. They didnt this time and product was grossly substandard although edable. Never never purchase from them unless you see ham first.
January 2021 by Patty-Joan Hines
I only planned on making White Bean Soup for Christmas Eve....I called 30 minutes before they closed at the Midway/NW Hwy location and I was there 6 minutes before 4:30 (when they told me they lock the door)....well the door was LOCKED and although me and another customer (on time) knocked and knocked on the window, (we could see a light on) shortly the light went off. I was beyond upset.....I had NO CHRISTMAS EVE dinner to serve. TERRIBLE TERRIBLE TERRIBLE, especially on CHRISTMAS EVE!!!
January 2021 by Claire Mccall
Always love the ham, but at this time of year, there should be 1 person selling the ham and 1 person taking and making the sandwiches ?
December 2020 by Nicole Barryer
The two employees who assisted me with my order were very kind and greeted me with a smile.. And professionally gathered my order. Thank you so much you made my day! N. Barryer
December 2020 by Mary Campbell
There is no better ham than a honey baked ham.sides are great too. Staff is terrific.
December 2020 by Brandon Winward
We pre-ordered a roasted turkey breast for our Thanksgiving dinner and went to pick it up the night before. The place was swarmed and they were running out of orders. They ran out of out of our roasted turkey and replaced it with smoked. It wouldn't be a big deal except this happened to ~10 other people with pre-orders just within the 15 minutes we were there, and they were kind of rude to one of the reasonably frustrated customers.
July 2020 by Johanna Brensing
Great service! Location on the map is wrong!
June 2020 by Sue Miller
In regards to your NWHWY location- I was so relieved to see the signs on your door requiring your customers wear face coverings. I think this is a smart move and gives your customers a small bit of peace of mind. So, I was surprised when I walked in to see the person helping me not wearing a mask. When I inquired as to why she was not wearing a mask, she became quite belligerent and over the top defensive and rude. She proceeded to tell me “it was none of my business and I don’t need to worry about it”then she waddled to the back room leaving me perplexed as to why someone would be so rude. I was amazed to find out that this rude psyco is actually your manager! She needs to be fired immediatley as I’m sure you have already had many complaints about her. I suggest you promote Lena who was beyond delightful and provided the height of professionalism. In this day and age I know more is required of food service establishments but I don’t think basic decency is too much to ask. And please tell the lovely Lena to never apologize for a white person again even if she is your blonde entitled hateful psyco boss...
June 2020 by Sue M.
In regards to your NWHWY location- I was so relieved to see the signs on your door requiring your customers wear face coverings. I think this is a smart move and gives your customers a small bit of peace of mind. So, I was surprised when I walked in to see the person helping me not wearing a mask. When I inquired as to why she was not wearing a mask, she became quite belligerent and over the top defensive and rude. She proceeded to tell me "it was none of my business and I don't need to worry about it"then she waddled to the back room leaving me perplexed as to why someone would be so rude. I was amazed to find out that this rude psyco is actually your manager! She needs to be fired immediatley as I'm sure you have already had many complaints about her. I suggest you promote Lena who was beyond delightful and provided the height of professionalism. In this day and age I know more is required of food service establishments but I don't think basic decency is too much to ask. And please tell the lovely Lena to never apologize for a white person again even if she is your blonde entitled hateful psyco boss...
April 2020 by Cindy Thornton
Best hams ever! Lots of sides and desserts too.
December 2019 by Betsy Naylor
Always come to this location- so friendly- with the drive from Irvine?
December 2019 by R. M.
The staff were really nice. The two hams I purchased were fairly bland and not really worth the price. I am not sure how both hams were not as good as in the past. It looked like someone sprinkled a few teaspoons of brown sugar on top of a cooked ham. When someone asks you where you picked up the ham for a family holiday dinner it is either a compliment or their asking so they don't make the same mistake as the host. I always liked this company's hams. This year they were just not worth the price. Not to make a rash decision and go to the big box stores by default. But, that is the plan rather than $85 for what could have been a similar tasting purchase at Tom Thumb.
December 2019 by Sequoia Grant
I asked for a ham that would feed 7-10 people. The worker gave me a 7 lb ham. One lb per person? She didn’t try to help me. She tried to rip me off. Never going back to HBH because of that experience.
December 2019 by Candy
I know they are known for their hams BUT you HAVE to try their bacon! The sweet glaze bacon is soooo good! Plus, they have great customer service & although the line was long, the staff was quick so things moved fast.
November 2019 by Victoria E.
Once again a delicious ham for all to share. a great way to complete our meal. Plenty for everyone and bone in makes a great pot of beans.
November 2019 by Our Autistic Life
I know they are known for their hams BUT you HAVE to try their bacon! The sweet glaze bacon is soooo good! Plus, they have great customer service & although the line was long, the staff was quick so things moved fast.
November 2019 by Lisa Monaghan
Corey and Sophia were the best! Asked questions to make sure we had the right size ham for our family. Excellent customer service thank you!!!
November 2019 by Rod Johnson
This place takes away all of the reasons for cooking Thanksgiving. Don't wait. Order everything from them and enjoy the holiday.
September 2019 by Barbara Hernandez
It was awesome.. If u like Hawaiian bread go try it
September 2019 by Shahid Aziz
Great place to eat lunch
July 2019 by alicia phillips
I went to the one on Midway rd. The most friendliest, courteous, polite, and attentive person I've met in a long time. I didn't get her name but her service was so warming and inviting. Thank you honey baked ham for your dedication and commitment on satisfying your customers
July 2019 by Jim Quillin
Excellent! Hams are great and the people are nice and helpful.
July 2019 by Cyndi Brown
Server didn't get my order right...he better be glad I was too far away to return this sandwich!
March 2019 by Zach Turner
The food was good, great service. Prices were reasonable as well. I'd eat there again!
March 2019 by Lindy Rainer
I seldom need a spiral cut honey ham but this is always where I buy mine.
January 2019 by Zondria Mackey
Great samples, great customer service with a smile, yummy hams, and the coffee cake is to die for!
January 2019 by Robert Brown
Get a ham here every thanksgiving
January 2019 by Lyndsie L.
Always love honey baked ham even around this place is great but I wish they had more locations
