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October 2023 by Dj Y.
TODAY, i paid a visit to the Kroger store, which left me deeply disappointed and traumatized with the level of service provided, specifically regarding the behavior of the store manager, April and Judy. The encounter was characterized by a distinct lack of respect and unhelpful behavior, leaving me feeling undervalued as a customer. Well, according to the manager - she stated "YOU ARE NOT A CUSTOMER" - I was lost of words due to that lack of emotional intelligence yet a manager.What struck me most was the selective and unprofessional conduct displayed by the managers, particularly April. She is dismissive, rude, racist and her approach seemed to lack the essential customer service skills expected in a managerial position. The communication was lacking, and I was left feeling overlooked and disrespected.It was evident that the managers, especially April, may benefit from additional training in customer service, conflict resolution, and de-escalation tactics. The absence of empathetic and emotionally intelligent responses only added to the unsatisfactory experience. I strongly believe that such skills are crucial in any managerial role, particularly in a customer-facing environment.As a consumer, I trust and expect a higher standard of service when patronizing a store. The behavior displayed did not align with these expectations. I feel it's essential for the store to re-evaluate its customer service training, focusing particularly on employees in managerial positions like April. The need for a more customer-centric approach and enhanced training, specifically in handling customer interactions, is evident. This case has been taken up to KROGERS CORPORATE OFFICE.
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October 2023 by Soo Lee
Shout out to Abigail! She was great, she found an even better coupon for me that brought the cost of my medication down even more than the one I presented. She was also very courteous and professional. Thanks again for the excellent customer service!
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October 2023 by Daria ..
Worst experience with a pharmacy! I Just moved back to the area and my doctor of 20 years sent in a prescription refill. The pharmacist told me they would need to speak directly with my doctor before refilling. After they spoke with my doctor, they refused to refill the prescription because "it would not be their 1st choice of medicine". My doctor said this was the 1st time that has happed to her. I have not had issues at any other pharmacy in the DFW area with this medication, and I trust that my doctor of 20 years knows what medication is best for me, rather than a pharmacist that has never met me or knows my medical history.
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October 2023 by Michael W.
Ordered a cake online yesterday and paid. Pickup time is between 2:00-2:30 pm I get there...NO CAKE! The person who said he was the manager said sorry, the cake will be ready tomorrow. I called to check on the cake status NO CAKE! They offered me some day to two-day-old cake as a consolation. Never again will I mistake a kroger bakery for the real thing.
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October 2023 by Rick V.
If I could give negative stars, I would give -10!!I just moved to the this area from McKinney and the level of service comparatively, is astonishing. People told me that there would be a difference between city life and suburbs but I wasn't expecting that to traverse into the grocery area. RUDE management, uneducated cashier monitors (everything is automated but there is a huge tv screen telling you are being monitored). I asked the mgr in charge what the customer service hours were daily. She replied complaining instead of answering the question..."there's only 3 ladies working right now, blah blah blah". After her rant, I asked again. "What are your Customer Service hours, she replied with 8am - 8pm. (It was 6:45pm and it was closed). In McKinney, if there is a price disparity with what is advertised versus what is charged, the cashier will automatically give you the lowest price. Not at this Kroger!! In addition, customer service hours are by the stroke of luck. Horrible Experience at this Kroger. I imagine that the no competition in the neighborhood gives them the right to treat customers however they want. I will drive out of the area for my next grocery trip!
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September 2023 by Scott E.
I might as well add another disastrous review, but I know Kroger will do nothing about it. NOTHING.Did you know this is the only Kroger in their entire system which has no checkers? The only one. It's an experiment which has gone terribly wrong.Let's forget about this for a moment.The "Floor Managers" are smug, condescending...and uneducated. They are poorly trained, and do not know how to interact with the vast number of highly agitated customers, and there are many. Every minute of the day.Last Friday I went into the store, and the main "checkout" lines were closed. ALL of them. I asked a manager what was going on and she smirked at me, "We are short-staffed." I said, "you have no one to bag my groceries." She said ..."we are short-staffed." I asked, why can't you bag my groceries? She replied, "It's not my job."I then attempted to call Kroger to lodge a complaint, but here is another example of ineptitude at its finest. Customer service is in a foreign country, and they refuse to give out their location or anyone's phone number or email address.One last thing: There is a girl named Vanessa who is a minority, and pregnant. She doesn't want her job and makes no attempt to hide this fact. She is the rudest of the lot, dismissive, condescending and downright nasty. She needs to be terminated.I am retired. When I look at the way this store is run, it makes me very sad, and extremely angry.How far our country has fallen.
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July 2023 by Holly N.
This is absolutely the worst Kroger if ever been in. It seems in the DFW area the store is not trying to take care of the customers. This location doesn't even use regular cash registers. You have to do it all yourself. I drive farther just to go to a little nicer one because last time I had something that did not check out correctly and it was a long time before he actually just took care of it for me. Overall people in there seem super lazy and not anxious to help you and are super rude.
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July 2023 by Jacob F.
Still one star. They do not care about customers. No manager on duty, and a true sense of indifference by all employees.
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January 2023 by Waneta Kollie
I went to pick up a medication and a female pharmacist pour the entire medication in the palm of her hand without wearing any hand gloves. When I asked why she did not wear gloves she said that is how they treat all medications in Kroger pharmacy. I told her I thought by law the pharmacy technicians supposed to wear hand gloves? She said to me there is no such law. I got mad and never accepted the medication and walk away. I just want to inform my fellow citizens to be award of Kroger pharmacy on located on Cedar Spring Road.
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December 2022 by Kirk e Wilson (KW)
Super Nice! Busy, yet Quick!
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November 2022 by rich s.
I don't want to beat a dead horse, but man. I've shopped at this location once or twice because going to same grocery store can get a little monotonous but truly this one is an interesting puzzle. Layout wise it's fine, it makes sense. It's a bit cramped but they utilize the space well. The produce is always there. And there's plenty of meat, chicken, pork, and fish on display. The folks working the deli are pretty kind and do their job well. The fisher/butcher are also on their game. When it comes to check out it's kind of a nightmare. There's express self check out, self check out, and assisted self check out. Every time I go I swear there's like 6/7 people working the check out. But inevitably only one of them is actually fulfilling a role; and somehow it's always a manager. And the limit is set so low on both assisted and regular self check out, you're required to have someone there to help remove the limit. It's kind of ridiculous. Pile on that most of the clientele seem a bit impatient; it's a cocktail for disaster. The level of anxiety I felt by proxy having to assist a customer clearly not in her right mind in front of me while an employ just watched was interesting. You're a grocer serving a large diverse neighborhood. I'm not sure why the switch was made. But I'm sure it drove business elsewhere. Also, 6/7 employees standing around watching people instead of doing something. Very interesting.
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October 2022 by Maricarmen De la Cruz
Don’t go there near closing time if you need an emergency prescription filled. Talk lady pharmacist will very casually tell you to come tomorrow because they’re closing in 15 min. Yes, I know, I just have half my face swollen and was hoping you’d be professional and human!
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October 2022 by OK Street
Don’t go there near closing time if you need an emergency prescription filled. Talk lady pharmacist will very casually tell you to come tomorrow because they’re closing in 15 min. Yes, I know, I just have half my face swollen and was hoping you’d be professional and human!
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October 2022 by Evelyn Lofland
If I could give 0 stars I would. I went to the pharmacy and the older woman who took care of that window obviously was not wanting to be there. She was condescending and disrespectful to not only myself but to the two other customers before me. She needs a training on customer service and being kind to people. If you don't like to help people, do not get a job in customer service! Good lord, this was the worst experience I have ever had at a pharmacy! I have contacted their corporate as well as their pharmacy manager.
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October 2022 by Lane P.
Yeah, Kroger has never really been on my list of favorite grocery chains. I've always felt like they come up short on selection, service and quality. This store is no exception. We stopped in here on our way home from the strip to grab the necessities for a cheese fondue. Fairly common ingredients, so we figured a dedicated grocery store would have them. Nope. They were completely out of fontina and shredded swiss cheeses. They had literally one loaf of French bread in the bakery area and for small potatoes, pretty much just the ones you buy and microwave in the tub. The store is extremely cluttered and a real pain to get around. It's not well-laid out at all and the parking lot is a royal pain in the backside. While it's convenient if you're in the Cedar Springs area, this Kroger doesn't have much else going for it.
