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November 2023 by Christina Bresina
Adam in the shop went above and beyond to help us out.... Thank you just doesn't seem like enough.... This world would be a better place with more like him.THANK YOU AGAIN.
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November 2023 by Travis Van Voorst
One of the most undesirable MHC's we have been to. Communication from them is horrible. Length of time you sit and wait is horrible. Had a driver sit for a week here, along with several other drivers who stated the same thing. I could not get a straight answer on the truck, could not even get a name out of the person I was speaking to each time, all they would say is "this is MHC service department". Even when specifically asked what their name was, just trying to match up who I was speaking with verses emailing. Watch your items while here also. Spare tire was stolen out of our tire rack while parked here. Other reviews on here mention some of the other problems we encountered also.
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October 2023 by Steve Mcneil
I’m trying to be patient with this location. I currently have a truck in service bay but the communication has been less than desirable. I will keep you updated going on week three when I expressed to them the urgency of my situation, so far I’m nervous.
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October 2023 by Rod Winston
I've been here three (3) times. In my experience some of the staff members are very short with you. I guess we're truck drivers so we don't deserve real customer service. They act like they are doing you a favor and totally missing the fact that you are spending a LOT of money with them.
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October 2023 by johnny johnson
They really take car of the drivers at the South Dallas location , Thank all of them for there hard work.
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September 2023 by muhammad asif
This kenworth is not good because service department is not good.They still your money.They lying with the people .I came here for my water pump change and they told me $240 labor for hour and technician work on my truck 1 hours and 25 minutes but they changed me $625 labor.Please don't go this place please.They will take your money.
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September 2023 by Scott Chapman
This KW shop is top nach they help you any way they can. The shop Foreman Lewis is great, willing to help anyway he can. I strongly recommend this KW very much!
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July 2023 by Marvin Gardner
Louise in the service department should receive employee of the year.Louise went above and beyond when he didn't have to to help me out when I brought my truck in for service.Louise reinforces my belief that there are still good people in this world.
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June 2023 by Mr East
I’ve made two purchases at this location and never had an issue. This time around I purchased a truck and my sales guy Lupe Martinez, has made every process smooth and easy. Ask for Lupe when you’re looking to purchase. Thank you guys for looking out even after my purchase.
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June 2023 by Scott Mcclelland
I am a emergency vehicle technician for one of the surrounding dfw city's. we had issues with the def header unit not functioning correctly on our newest fire truck.sensor failures, root cause codes, not un common most def headers fail often. unit is still under warranty, at first mhc said since it was a fire truck they didnt want to touch it, that it was pierces problem. had to get siddons martin involved, they explained that it was a paccar warranty issue. field service went out once and said no one was at the fire station, a week later they went out again and pulled codes and said it was on the pierce side even though paccar designed the whole system.washed my hands of MHC we had Rush peterbuilt go out, they took care of the problem right away, within a days time. field service guy was super professional. if you can i would recommend using Rush.
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June 2023 by Santiago L.
Horrible place the people that work there are assholes duck them and I'll take my money somewhere else
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May 2023 by Melissa Sandoval
Bought batteries 4 months ago. The first time I brought them they recharged them. I brought them again. They didn’t not replaced them for me as their guarantee says. They only wanted to recharge them again. I went and bought me some Oreillys batteries where I know they will do better.
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April 2023 by Karen Curtis
Avoid these people...Mechanic drove my 579 Peterbilt over a concrete barrier damaging the bumper.They refused to fix ...(photos to follow)The mechanic also failed to disconnect my batteries which drained the batteries.They charged me an additional $1,200.00 for new batteries.....Not a friend of the hard working trucker...Update:Will you be calling today in order to resolve my complaints?The Truck is currently at a TA getting work done for lights that were NOT working.Seriously, your professionalism is lacking.My Truck was NOT legal when it just left your business for electrical issues.
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April 2023 by Ashley Amaral
Only kewnworth my husband loves dealing with for maintenance and he even sold his last truck here aswell.We have always had a great experience with them on both sides, sales and maintenance.100% recommend them and we specifically make sure if we have an issue over the road we route here, if possible. Only ones we trust.Big shout out and thank you to the people that work in the shop!
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March 2023 by Britney Nichole
Cool people, just slow getting parts. Need info on your truck call and find out what shift it was worked on that’s how you’ll get correct info on eta or updates. Also, my not get anyone on the phone so go early morning in person and speak to services. If you have a question about parts them people ain’t moving from the counter. Parts passed you to service, service will pass you back. Over all though it’s normal service and pricey.