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February 2024 by Kyle Bartinikas
The key to your frustration! Before finding this store, I visited ten other supply houses that would not sell me a simple blower motor. One store even had it in stock. I was boiling, and out of spite, I was determined to fix it myself. I finally found open-to-public HVAC parts and made the drive from Denton, and they sold me all the parts to rebuild my system. The place was excellent.
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January 2024 by Mohamed Selim
Great help
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January 2024 by Antonio Lizama
Great team love the service
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January 2024 by Mo jitu
Very rude representative his name is chester, wont do business with them. Tell to Mr chester to stop calling people shuh-shuh, customers are not dogs. The conversation was recorded, he was rude and you deserve a negative star not even one. I was told the 5 stars from friends.Time will tell. enjoy your rude people, bad customer service and your store should treat people good not like dogs.
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January 2024 by Nightfire Patches
Chrystal is a wizard !Chrystal knows her stuff. Twice now I have had an AC issue and Chrystal knew exactly what to do. In fact they all do at Open to Public. I called in, described what I thought was the problem, "an unbalanced blower", and the guy on the phone said it was probably the wheel. He also said bring in the blower and they would put on the new wheel for me, free. "Sometimes they get sticky and are hard to get off".So, I brought it in. Chrystal agreed it was the wheel. She could see it just by looking. I told you She's a wizard. She also tested the capacitor and it was clearly getting weak. She showed me the readings. 6.8 out of 10. Even I know it was going to die next.I'm handy, they are experienced, have the parts, and are reasonably priced. A winning combination and it has saved me a ton of money. I highly recommend them.
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December 2023 by M.C Mole
My gas vents for furnace were never done by installation company. Tried to purchase from Home Depot. Not only were they pricey, the quality was bad.Other hvac stores would not sell me parts. Thankfully one of them told me about open to public. Thank you guys for giving me access to quality products and sharing installation tips!! Plus it was cheaper than home depot by about $30-$40
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December 2023 by Anna Chung
Stopped by the store to buy some parts. Great customer service! Jasmine and Chrystal were great help finding the parts we needed with correct specs and everything. Blower motor was luckily in stock and cheaper than other suppliers. Small repair on broken Heater string/coils kit was done in a quick 30 mins. Definitely saved us from Texas winter nights! Happy Holidays!!
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December 2023 by Kerim Atayev
Helpful and professional staff.
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December 2023 by Jose Guerrero
Great customer service!!Love this place!!
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December 2023 by Oscar Jimenez
Excellent people so helpful
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November 2023 by Ramiro Garcia
I can't say more than thank you, the lady who helped me was fantastically exceptional, she had what I was looking for and was patient with me. thank you so much.!
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November 2023 by Nicholas Bogdanos
Good store but they refuse to answer their phones.EDIT as Reply: I understand everything you have said as I own a service based business with around 50 employees. Waiting on hold for around 45 minutes and then giving up because your staff will not work in phone calls is not excusable in any way. You work customers in as they come, including customers that call. If you let customers sit on hold for 45 minutes with no end in sight without ever once picking up the phone, then its being done wrong. Perhaps an apology would be better instead of a passive aggressive reply.
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November 2023 by Arthur Carriger
5 stars does not do this place justice. I am a customer for life. I have zero HVAC experience and my gas furnace stopped working. They review my units schematic/service manual and walked me through the diagnostic. I brought the suspected faulty part in, they tested it to verify it was the issue and I bought a replacement and got it back up and running. The repair took me 30 minutes and the replacement part was $45.
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September 2023 by Derek Glen Bailey
Great customer service. Excellent price. Crystal was extremely knowledgeable and fast. Hopefully my AC works for a while, but when it quits, I’m coming back here!! There aren’t many stores like this anymore
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September 2023 by Captain Yowza
This place is exceptional.My blower motor died yesterday after just short of 20 years of hard Texas service. These fine people helped me get running again FAST for a tiny fraction of the price of a service call.Ken, and later Matt did a great job getting my new motor into the enclosure, taking about an hour to do some customization at no additional charge. I'd assumed I was going to be stuck with doing that in the sweltering house during an epic heat wave.Instead, I returned home with a turnkey situation and was running a half hour after arriving. That's most excellent.This is a very tight and friendly ship. From the business name to how the staff talks to each other and customers to the organization of the workbench to the way they treat their tools to the cleanliness of the store, they are big time on point.I've been dealing with them for decades. They are open late and on Saturday. The amount of money they've saved me has been vast. A couple times they've offered fixes with no sale needed when I was ripe for the pickin' to get hosed. One of my favorite businesses ever, anywhere. Thanks!
