June 2019 by Toya S.
There is something to be said for customer service! Either it's good or it's ALL BAD!! In this case the customer service is so bad I didn't even enjoy the food once I made it home with the order. My order rallied up to around $70. That wouldn't mean much if the guy bagging it up wasn't stuffing it in all in one bag. When I asked him to just make 2 bags he got upset and started throwing my food around as if I wasn't standing there watching. When I asked for extra sauce he was visibly annoyed and he practically spilled it the way he slung it toward me. I couldn't believe his utter disrespect at such a popular venue. I WILL NOT DINE THERE AGAIN!!
June 2019 by Kaci S.
The store opens at 11. We waited for them to unlock the doors at 11:10. The food was good, but this particular location is filthy. The tables had clearly not be wiped down the night before, the floors are sticky, and the table tents have food caked on them.
June 2019 by Amber P.
Oh my goodness I arrived at this place very hungry and placed my order with no problems. However, the dining area is very dirty with dirty plates all over the place. Does this place have someone to bus the tables. This is definitely a health quality issue
May 2019 by Valerie B.
My experience at this location brought back my love for this place. The menus have been redone and they now offer bento boxes, build your own bowls, and other things. I think it's absolutely genius and it made the ordering process so easy and clear. Today we ordered hot and sour soup, Mongolian beef on steamed rice and Korean Spicy beef + shrimp on noodles. The hot and sour soup at peiwei is by far the tastiest we have had. Our service was exemplary, thank you Jon! We appreciated your attentiveness all while handling the front of the restaurant solo.
May 2019 by Eric C.
I remember when this place used to be good..like 2013-2016? It just gets progressively worse. The food is not good quality anymore. They need to go back to what they used to do. The falloff is very noticeable!
April 2019 by Vu Vo
Order Japanese Steak & Shrimp Chile Ramen to go. Specifically asked to substitute the steak for chicken and mentioned that I am allergic to beef. When arrived back at work just to found out it has steak.....
April 2019 by Ashley M.
Really disappointed. This location has gone down hill. 1. Grease pouring out of the egg roll 2. They gave me uncooked veggie spring rolls 3. Vietnamese salad rolls were so heavily wrapped in sticky rice paper that they were not edible 4. Sesame chicken had not one single sesame seed and was so heavily drenched in ginger that it too was not edible. I'm going to call and get my money back.
April 2019 by Andrew R.
I was very excited to go to your establishment and I'm sorry to say I won't be eating there again. I was extremely disappointed because I was charged extra when I ordered teriyaki noodles and it came with no sauce what's so ever. Customer service was great, food wasn't. I would give this a 5 start rating, but the noodles were a deal breaker.
March 2019 by Ben Munoz
Great service and amazing staff! Oh, and the food is delicious too!
March 2019 by Sara K.
I really think Pei Wei has just gotten worse and worse over the years. This location is probably the worst one that I've been too. I got the korean bowl and it just tasted like the cooked the meat and poured Vietnamese hot chile sauce over it. I also got spring rolls (both of which were ripped open), and the rice paper roll was hard.
February 2019 by Matthew L.
This location has had problems over the years, but tonight was simply a comedy and I've got to finally say this location needs to be closed. Ordered onlineand showed up at the time it was supposed to be ready. Was immediately told it would be another 15-20 minutes because they were behind. Nearly 30 minutes later I get the order. The young lady at the front was the only person dealing with customers (putting orders together, taking orders, handing out to go orders) and she was keeping her composure and was nice and professional, but completely overwhelmed. I have no idea where the management team was. Time for this location to be put out of its misery.
February 2019 by Sarah T.
We usually love Pei Wei but something is wrong with the food here. Chicken tasted like unseasoned cardboard. Sauce was just oil. Both my husband's and my dishes were gross. I'm not sure what happened because we used to live nearby 3 years ago, and this location was good then. The kicker was the roach we saw crawling on the booth toward us... we left and won't be coming back.
February 2019 by Karla Soto
Food was amazing, fast and friendly service. There was one girl in particular that stood out . I believe she said her name was Maria. My whole visit she had a smile on her face and was very helpful. Will definitely come back and recommend to others.
February 2019 by SK Pictographs
I’ve been to other Pei Wei’s for awhile now but, this place On Knox St is wonderful. Young one at the register helped my girlfriend get something she loved to eat and was quick to place our order although it’s easy menu and you can’t really mess it up or is complicated.
February 2019 by varstillago billionaire
Very clean restaurant, delicious food, and the cashier was nice. Way better than any other Chinese restaurant in the area.
February 2019 by Ricky Avina
Great customer service I felt very welcomed when I walked in the front .A young girl that works there named Mariah has very respectful manners towards customers.
February 2019 by Stacey L. Souther
We love Pei Wei but our take out order this evening failed miserably. Specifically requested fried rice with no veggies and they missed the mark. And the “fried” rice was nothing more than white rice with some seasoning. Unfortunately, I didn’t realize this error until I was home 30 minutes away. Won’t be returning. If you go, CHECK YOUR ORDER before you leave!
February 2019 by Bethany S.
First time coming to Pei Wei and I placed a Togo order. Everyone was very friendly and relatively quick. I get home only to see that my order is incorrect. I ordered the veggie orange chicken with noodles instead of rice. And I received rice instead. It's very disappointing as the cashier rung it up correctly, they just weren't paying attention in the back. Now, they close in 5 minutes and I don't have time to drive all the way back.
January 2019 by Kenneth Adams
Pei wei is Pei Wei. They deliver a consistent pan Asian meal. Regardless of where you go it is similar. We eat Pei Wei two or three times a month. This location has good service.
January 2019 by Stephanie M.
I just picked up my lunch and got back to my office, and my Spring Roll is MISSING!! Ugh!! Was looking forward to the extra treat.
December 2018 by Jonathan Reagan
The food that they had was very good. Emphasis on "that they had". They had run out of sushi and fresh shrimp by 6:30PM on a Wednesday. Their two Coca-Cola Freestyle machines both stopped functioning while we were there.
November 2018 by Azra Karacic
We placed our order online for pick up at 1:20 pm. When we got there, our order was not ready and there were people waiting for their food for close to an hour. We finally got out food at 1:50 pm. We were given frozen lettuce for our lettuce wrap order and the Orange Chicken was under-cooked (I'm pregnant and definitely shouldn't eat this!) and had no sauce or flavor. Picture of frozen lettuce for proof.
November 2018 by JMeganMarie
Staff needs better people skills! They did not answer their phone when I attempted to order ahead. The front staff seemed like their heads were in the crowd and the location looked dirty. Order took forever as well!
November 2018 by Jackie Rocha
They serve me RAW chicken and only asked if I wanted my money back! They got our order completely wrong after my husband had to wait an additional 10 mins when he went to picked it up. I tried calling but they didn't pick up. I stayed on the phone waiting and drove to the store until they answered. They didn't pick up until 7 mins, literally as I was driving up. The mgr Annie was completely useless and only offered an insincere, "I'm sorry" and only offered my money back. She never offered to remake my meal until I said something and then they were out of steak and that's why they had subbed chicken without letting us know on the first order. I told them forget it and she didn't even offer me a gift card for poisioning me. God, learn some hospitality after poisioning your guests Pei Wei!!!
October 2018 by John A.
Something is wrong with the food at this location judging by all the other recent bad reviews. Just had the worst Pei Wei food ever, not coming back to this location. Cold edamame?! Lettuce wraps tasted like 100% cooking oil. Was in a hurry so couldn't wait to get it fixed.
September 2018 by Matthew B.
I normally like Pei Wei and I take advantage of their email promos but this location has gone downhill since I first visited in 2004. I showed my email promo when ordering; she still charged me the wrong price and had to void out the transaction. Now I have to monitor my banking to see that I wasn't charged twice. The extra empty plates by the drink machines were dirty and not completely washed properly. I had to dig thru a few plates to find a clean one. The drink machines were out of several flavors (over 5) including lemonade. My chicken teriyaki w/veggies was not temperature hot. My friend was not happy here either. I'll go to the other Uptown Dallas location in the future (if I even do.)
August 2018 by Josh I.
For the last 10 years Pei Wei has been a Sunday night staple. For about the last year, the quality of the food has become way below average. I gave it one last try last night and it has officially hit an all time low. The protein in every dish was just deep fried pieces of chicken skin. The square pieces of all white chicken that were so delicious are all gone. Raise the prices, change the supplier of protein, or just close. It was embarrassing to bring the food home to my wife and I will not make the same mistake again.
August 2018 by clinton3004
We have been long time Pei Wei customers in the Dallas and Houston area but the quality is just not what it used to be based on this experience. While we were getting our drinks the first dish had already come out. He had to wait until we got seated to know where to put it. It was the orange chicken which makes you wonder if it was already cooked before we ordered. Next, there were no forks. When I told attendant there were no forks he went to the back and brought one fork. I told him I needed three forks so he goes back for what seemed a long time and brought three forks. Keep in mind, the fork container is still empty for future customers. By this time all the meals were at the table, brought out one at a time and had cooled down by the time we got the forks. This put a damper on the whole meal. Food was average at best, not near as good as in the past. This place is very sloppily run and the people there just don't seem to care. When this location first opened, this was our go to place. We have been gone for better than five years so we could definitely see the turn around. Too bad for what used to be a great place. I think this is all people now have come to expect.
July 2018 by Britany C.
Ugh how I really wish I would've read the reviews before stepping a foot in this place. In all honesty, my family and I are big fans of pei wei we usually dine at the casa Linda location which is always great, great food greasy service. However this time we just happened to dine in at this location on Knox street because we were close by. And omg the bad experience began when - we walked in and this place was hot. NO A/C! I thought oh maybe because we are near the grill. But no like seriously this place felt like a sauna inside, we asked the cashier if they could turn up the a/c & she continues to tell us the ac is on but just doesn't work well. And I'm just sitting here like what? It's nearly 100 degrees outside I need a/c. - the food had no taste and full of oil!!! Disgusting, so weird as well because this has never happened at any other location! - the restrooms were disgustingly DIRTY!!! -the soda machines were not properly working, they would shoot out the liquid super fast making a mess everywhere. I will NEVER returned to this location again.
July 2018 by blumphotography
Consistently tasty. I was upset when I learn the old orange chicken was replaced, but if you do the Wei More Chicken and ask them to add spice... It'll do 😉