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February 2024 by Peggy A.
The bag of dog food ( purina pro plan senior beef flavor) that I bought here was full of bugs. They refunded my money but gross. I'll never buy dry dog food from them again.
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February 2024 by Roberto Lujan
All you could need for your buddy pet
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February 2024 by Closerto2020 Books
This review is really about Grooming. It might be a decent Petsmart. But I’m not pleased with the grooming personnel and the job they did on my girl. They did NOT listen to my fiancée earlier when she carefully explained what we wanted done. I’m even less pleased that they never brought her out once so she could relieve herself. Nor did they mention in advance that this refusal to bring dogs out to let them relieve themselves is part of their policy. I guess not nearly as many people would be cool with the idea that their dog will just have to hold it for a long time. When our girl finally got outside, she went for a long time and then drank *a lot* of water - far more than usual after she has held it for a while. Never again are we bringing our dog here. If you’re thinking about having your dog groomed here, consider some of the other reviews as well, not just mine.
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December 2023 by Lynden A.
I will not be returning to this location took my dog here to get groomed and she came back with fleas. Our dog has never had any issues and this store is the only thing we've done differently. Look out for your animals and do not go here.
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September 2023 by Matt Sivley
We found an orphaned baby bunny and had no idea how to care for it. The vet lady in the back told us where to find the bunny milk and then an associate helped us pick the right kind of bunny milk for our bunny. Now, a week later, that little bunny is healthier than ever and growing fast. Couldn’t have helped this little guy the way he needed without Petsmart’s knowledgeable and friendly employees.
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August 2023 by Paige B.
Came in to shop for my cats while I waited for an appointment next door. Four beautiful kitties on display for adoption. I have 5 cats at home, and my boxes NEVER look this dirty. Looks like they haven't cleaned out the boxes in a week. Disgusting. They're already trapped in a 3'x3'x3' space. Petsmart, do better. Sweet adult cats especially, deserve much better.
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August 2023 by N S
Very friendly staff and overall great prices. They have live animals as well which was a total serotonin boost! I am looking forward to adopt a kitten from here soon! I highly recommend.
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July 2023 by Mike Copeland
Store has a great selection, but the lines are ALWAYS long. There's typically only one checkout open. They have no dedicated person ready to help with online pickup. Be ready to wait at least 10min-15min in line.
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July 2023 by Christina Jonsson
Your store was understaffed. I got no help with my purchase. One person was checking people out. I waited a long time. One customer bought some food that needed a prescription which she forgot. We waited until someone in the vet office approved her purchase. A woman's dog ran out the front door and the cashier chased the dog. A shoplifter was walking out with merchandise and the cashier tried to stop him. That's the reason for my score.
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July 2023 by Grayson Griffin
I would never recommend someone using the Banfield pet care plan. I will absolutely never seek this out again. There are way too many hidden fees and the monthly plan does not cover everything you really need. I’m a first time cat owner and it sounded promising with a decent price upfront, however every time I go in, there is a new thing I have to pay for. Even though I’m paying monthly for this plan. I’m thankful that my cats were spayed and neutered and had an easy recovery, but again, there have been way too many hidden BS fees that make the entire thing not worth it. Do not get it!!
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July 2023 by William Garcia
This place was packed when I came here a week ago! But they have alot of selections for most animals! One of the employees was trying their best to help multiple people at the same time and it was very nice to see someone so dedicated to their work despite being overwhelmed!
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July 2023 by Chastity washington
The store for shopping is great, friendly staff, clean store. My downgrade is for the grooming. My Yorkies have been groomed all their life, with no problems from other PetSmart's they go to. But since I moved in the area I have brought both of my dogs there and they are continuously having problems with my dogs. I have heard from others they have had issues as well with this location in the grooming. I always get this handling fee charge for my small dogs who are not aggressive at all. My last straw was when I picked up my girl yorkie from there, she just got a bath and nail trim, she was absolutely traumatized. She remained scared and wouldn't eat for 2 DAYS...We will not be returning.
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June 2023 by Chastity W.
Highly do not recommend for grooming. My dog was traumatized for 2 days after a visit from here. My yorkies have always gotten groomed, but this location seems to always have a problem with them and charges me handling fees and I have never experienced this from other groomers with them.
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May 2023 by Relinda D.
I dropped my dog off for a week with their boarding and now she's very sick. I have spent money on boarding now a high vet bill . I contacted the manager Chris and he was very nonchalant and it's disheartening that I trusted PetSmart with my fur baby and now she's suffering. I have not had good experiences with their grooming either. PetSmart does not care about how the customers feels. They just care about $$$. I will never ever take my fur baby back there are recommend anyone to take theirs. They need to learn to take accountability for there actions.
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May 2023 by Thomas Schwartz
These guys usually do a great job. The only negative is that it's usually a younger staff that doesn't know the answers you're looking for. But they're always good about trying to find out.