-
March 2024 by Greg W.
Amazing service; knowledgeable but never pushy. They won't try to sell you things you don't need and truly seek to understand what your needs are so they can help find the best most economical fit. Highly recommend.
-
March 2024 by J LG
The manager here is not a friendly person and made the whole experience poor and never wanting to go back, ever again.
-
March 2024 by Jeff Genecov
Been a longtime Playtri client, coached athlete and race team member. From bikes to run and swim gear, from coaching to race production, Ahmed, Staci, Morgan and their team are always knowledgeable, enthusiastic, friendly, and helpful. 5 stars!
-
March 2024 by Russ Smith
Every time I have come to the store, they have been extremely helpful and knowledgeable.I would highly recommend them to friends. Their prices are also very reasonable (especially sale prices) and combined with their excellent service, you can't go wrong there.
-
March 2024 by Jim Martin
Great shop! Great service. Super knowledgeable.
-
February 2024 by Lety Rodriguez
If I could give you guys 10 stars, I would, thank you so much for helping me get the perfect bike, I’m sure they can help you too. Every one was so friendly, helpful and knowledgeable, they really know a lot about bikes.
-
February 2024 by J Math
This shop has the BEST personal service! Everyone here is friendly and helpful. They had the perfect bike, all the best recommendations and worked with us to get it. They went above and beyond and we ended up with a “custom build” practically to suit our wants. Special thanks to Fernando, Hamad, Lindsey, and everyone who accommodated us. They have the same prices as any other shops but their personal service and expertise is PRICELESS! I can’t believe how nice and friendly these experts are here in the heart of the city of Dallas! The fit of this bike is perfect and everyone has really helped us “go fast!”??? Thank you to everyone!!!
-
February 2024 by John M.
This shop has the BEST personal service! Everyone here is friendly and helpful. They had the perfect bike, all the best recommendations and worked with us to get it. They went above and beyond and we ended up with a "custom build" practically to suit our wants. Special thanks to Fernando, Hamad, Lindsey, and everyone who accommodated us. They have the same prices as any other shops but their personal service and expertise is PRICELESS! I can't believe how nice and friendly these experts are here in the heart of the city of Dallas! The fit of this bike is perfect and everyone has really helped us "go fast!" Thank you to everyone!!!
-
February 2024 by Evan Waterloo
Fast service. The team was able to replace my bottom bracket bearings in a 24 hour window without any appointments. Awesome staff and communication throughout the process.
-
January 2024 by Fil Lorinc
Great bike shop / tri store in the Dallas area
-
November 2023 by Kimberly Strasser
I was rear ended while driving through Dallas on a road trip. My bike rack was smashed and the rotor on the front wheel of my bike was bent. The bike service at Playtri was all booked for the day but after I explained the situation they were able to fix my bike, get me set up with a new rack and get me back on the road within an hour or so. I am so grateful that I stumbled upon Playtri. The staff took such great care of me and I couldn't recommend them more.
-
November 2023 by Vladimir M.
placed an order for a pair of shoes on thursday night. my credit card was charged immediately, and got a confirmation email stating that the order will be processed and shipped within 2 business days. on tuesday night got an email from Sarah (their marketing director), stating that they dont have the shoes i purchased, and offering a 10% discount for a different pair that she chose for me. will never do business again with them.
-
November 2023 by Andrew L.
I have come here 3 times and had horrible experiences each time. 1) The first time they tried to overcharge me $150 for a bike, refused to let me see an itemized receipt until after the sale and then tried to say they couldn't refund me because they don't do refunds. Eventually the manager set it straight but took a while. 2) I picked up my bike the next day and had to immediately get it serviced 2 more times before it was rideable to take home (pedal and gear issues) 3) went in for my tune-up and to get 2 tires replaced. They say my bike is ready, but when I show up, it turns out only 1 of the 2 wheels has been replaced. Just a poorly run organization.
-
November 2023 by Helen Shores Peters
I did NOT want to use their services. I wanted MY bike. I was super nervous about the whole process and had quite a lot of anxiety about the whole thing.And that’s where PlayTri’s ⭐️ ⭐️⭐️⭐️⭐️ service comes in. Every step of the way I got a response to my serious and silly questions. When I arrived it was EASY. Their staff was super knowledgeable and fit my bike perfectly to me. I had a great race. No issues with my bike whatsoever. I will absolutely recommend their services to anyone.
-
October 2023 by Becky C.
The Salesman wouldn't stop farting and picking his butt the whole time I was asking about purchasing a bike. This was a horrible experience!
