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October 2023 by Kelly Avila
I purchased my second zero gravity recliner with heat and massage from Lynn, the manager, at Relax The Back in Addison. She spent so much time with me and answered all of my questions! She understood my medical needs and knew exactly what to show me. I am now thinking about getting an office chair as well as a mattress! She kept in contact with me via email to share info about the mattresses to help with my decision! She goes above and beyond!My delivery arrived early which was great! Alex Y was professional and did a wonderful job putting the recliner in a bedroom for me and showed me all the bells and whistles! He was quick and efficient but also answered all my questions! I look forward to seeing him again on my next purchase!
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September 2022 by Susan Cash
Relax The Back made sure our experience was top notch! Even through some bumps along the way, the outcome was very positive. We will definitely be using them in the future for other purchases.
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June 2022 by Sue Buch
I have been working with Mary Ellen Nguyen on and off for the last few months, and she is outstanding! I would recommend her to anyone.
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February 2022 by Jeanne Dunlap
We purchased our zero gravity chair on January 14 and cannot begin to express our gratitude to each person who helped us! Lynn helped us choose the best chair for us initially. Jonathan followed up with making sure delivery and set up was quick. Joseph was amazing with some particular needs we had and Alex, who knows the mechanics of the chair, timely set it up in our home and made sure everything was working properly! What knowledgeable, kind and efficient employees at this store who have made us feel special to them. This team has won our loyalty! We highly recommend Addison Relax the Back store!!!!
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January 2022 by Christa N.
This place is horrible and dangerous. Taking picture of clients without them knowing!! Beware!!! If you suspect or feel uncomfortable then trust your gut feeling!
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November 2021 by Emelda Lawrence
Thank you Lynn Richter for the excellent customer service you provided to me in purchasing my much needed "Zero Gravity" Recliner. Your knowledge and patience made the experience less tasking for a first time buyer. I would highly recommend the Addison location!!!
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September 2020 by Amy F.
This is my favorite place to go for a quick relax time. Across the street from Castle Spa, you won't find a better deal in the carrollton area. The owners are VERY friendly and so is the staff. They are trying hard to get people in during COVID. They can always take walk ins and their prices can't be best. I've added photos to show their place. Most full body massages will start in a communal room (usually with no other customers) and then the body part is done in a room by yourself. Go here for a fantastic massage, they are open late!
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August 2020 by Julie D.
Let me start off by saying; you want return customers?! Don't rip them off!!TIP=TO INSURE PROPER SERVICE!! Give the service you offer or know you won't receive a TIP!!I'm not sure who wrote these reviews but this place was awful. The owner actually acted like he did mine but what he really did was gave me a rough ten minute, on the bone with zero reflexology back.He did my feet that was less then I get at a pedicure place! He basically stared at the clock running in and out of my room. Terrible place don't waste your time or money$!!
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July 2020 by weps1059
We recently purchased a Human Touch Massage Chair from Relax the Back in Addison, TX. We could have purchased this chair from Costco or other sources, but the service provided by Lynn Richter at Relax the Back is incomparable. We have purchased many chairs and other products from Lynn over the years because of her patience, knowledge, and commitment to complete customer satisfaction. She is an outstanding person who works for an outstanding company, and you will not go wrong shopping here.
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May 2020 by Brandon S.
Always get a great massage here. The price is reasonable, the service is friendly. Always feel like I am floating on air when I leave this place. Thank you for making me feel better.
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March 2020 by Bradley Barrett
I had a very good experience at the store in Addison Tx. Lynn Richter the manager was a friendly and professional customer oriented lady. I would recommend this Relax the Back store to anyone!Bradley Barrett
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November 2019 by Adrienne A.
Just got off a flight and I'd been working out all week so my body was super sore. Stopped by for a reflexology massage for an hour and it was amazing! I feel like my battery is fully charged! Definitely recommend. I got the $30 package
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September 2019 by Zhida Z.
Came here tonight for a 1 hour foot massage. The massage itself was good. Good level of pressure and she adjusted when I asked her to. (Shoutout to Nancy.) And at $30 an hour, the price was good. However, there are a couple of things preventing this place from being great. First, the background music kept buffering every 10 seconds. WTF? This is 2019. I haven't had a video or song buffer since the days of dial-up. Upgrade your internet, fam. Second, the lobby door was open during the entire massage. Which means every time someone came in, their loud-ass conversation was audible to everyone getting a massage. Completely messed up the ambiance. I would still come here out of convenience if I were in the H Mart area. But it wouldn't be my first choice.
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August 2019 by Eric S.
Went here and got special head, food, shoulder and back for $30 for 70 min. Was amazing. The lady did a really good job with the whole massage. I would highly recommend this place for cheap amazing massages
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July 2019 by Adrian Bergkvist
Lynn at Relax the Back was AWESOME to work with! Super prompt, excellent communicator and entire purchase process was seamless!
