They were definitely not a help at this location. My apple watch was defective and was covered under warranty, but because there was a minor scratch on the glass screen (not cracked & hardly noticeable) they refused to exchange it. I had to go to the Apple store for them to exchange it without issue.
I have been to this store many times and rarely does anyone ever greet you or ever offer any help for anything. Save yourself time and money and go somewhere else.