December 2020 by David J
The staff was very friendly and helpful. Their customer service was considerable and very welcome change from what other businesses C. S. Team's.
November 2020 by Nicholas Lopez
Gentlemen that helped me was super friendly and helpful. Everything went according to plan. This was my second time renting a moving van from them.
November 2020 by Kathy Palka
Best place to rent a truck.....they were prompt, helpful, and treated me like family. I definitely would use them again considering how they went above and beyond with fantastic customer service with a great attitude and smiles.
November 2020 by Courtney Allen
Great customer service! I was running late the day of and forgot to call. I received a phone call letting me know that they’ve continued to roll my reservation forward and I was still able to get the truck size I needed. Once I arrived, check in was quick and the truck and supplies were ready to go. The truck was clean and ran great. Kept me and all my belongings safe for the trip to Atlanta!
November 2020 by Ali Oguz
Matt provided great customer service and made sure I was taken care of. Very professional and ensured my moving needs were met. Definitely worth revisiting this location in the future.
November 2020 by Ashley Swartz
The staff was friendly and helpful, and my overall experience was good. However, there was a delay in getting our equipment due to the fact that the computer system, according to the staff, had crashed and was going really slow. I had completed everything online in the days before so that we could just check in and go, so it was a bit frustrating that I still had to wait a good 20-30 minutes before getting my equipment. Again, the staff were super apologetic and I completely understand that these things happen. Hopefully the issue has been resolved. Also, it would be safer if the side view mirrors on the 10 foot truck were more adjustable. While you could pull the holder forward or back, there was not an in between option (it was one or the other) and you could not adjust the actual mirror itself; this made it more challenging for my mom to see when driving the truck. These issues will not necessarily deter me from using U-Haul again in the future but something to consider when choosing the rental truck.
November 2020 by Eric Hernandez0492
Great service. Good help. Sucks walking up stairs to get to my unit, but great price and great attitude from staff.
November 2020 by Samantha Lynn
Gabriel & LeRon provided the best customer service I have ever received at u-haul. Polite and funny young men. In uncertain times with covid i appreciate their upbeat positive service.
October 2020 by Arhez D.
I had really good experience at this Uhaul when I was moving at a sudden notice. Not only did the GM Ryan help me getting a truck at a short notice but alsoAccommodated a storage space for me when needed. Highly recommend them and appreciate the GM going above and beyond for my family and I!! 5 stars !!
October 2020 by danni Spencer
This location was easy to get to the reps were nice. I had trouble booking online and had to call to make a reservation, other than that it was a smooth process.
October 2020 by Brian Erikson
The U-Haul representative misquoted the collision waiver by stating it was $10, when I ended up getting charged $20. There was no screen to view the actual rate - I just signed for the credit card charge. The gas tank fuel was overstated on the contract.I had to go back in when I saw that the fuel was at 1/2 when the contract said 3/4. The remote application for Covid-19 protection did not work. GMC vans are not well designed. The van was difficult to get in and out of. The rear view is obscured by a metal screen. But there was a back up camera on the rear view mirror.
September 2020 by Cheyanne Patterson
Great, knowledgeable, and fast customer service! Seriously so impressed. Matt helped me find exactly what we needed for our cross-country move and saved me a lot of time and headache trying to figure it out myself. Definitely recommend this place!
September 2020 by Aria Bell
This has been the worst business and manager I've ever dealt with. This location provides locks for every vehicle and the lock on my truck was broken and I didn't notice until after I moved all my items out of storage so the location was closed. Remember they check the vehicles & approve them for use. Due to COVID-19 other stores supplying locks were closed as well. My TV and Printer ended up being stolen out of the vehicle. It's been a month and a half and there hasn’t been a real resolution. No one answers the phone at this location either. I had to call customer service who contacted the manager, Ryan, and he just gave me a $200 UHAUL credit after I told them I don't want to use UHAUL ever again due to the way this has been handled and the fact that I'm all moved in my new home and won't need their services. Ryan never called me back, reached out to give an explanation or apologize. A credit can't get me things that were stolen back. I've never experienced such poor customer services.
September 2020 by Kaima W
Very kind and understanding people. Explained everything I had questions on and made getting service easy.. MashaAllah..
September 2020 by bstallard2
The advertised 6'x12' trailer is false/inaccurate and misleading. The actual trailer opening is 54" wide, only 4 1/2 feet not 6' feet. I left my contact information for the manage, the two representatives ensured the manager would call me the following AM. Despite me leaving details and expressing my frustration; I have yet to hear from anyone.
September 2020 by Trevor Irwin
Great operation. Friendly staff and the manager runs a top notch facility!
September 2020 by Kathy Romero Walsh
Very competitive prices, very clean store. Customer service not as impressive, but satisfactory.
September 2020 by Amy Browning
Take advantage of the online check-in feature, it will save you so much time! Everyone was very nice and helpful.
August 2020 by Meme B.
I had booked a 26ft uhaul and a car trailer to drive over 1700 miles to California from this location in Dallas. The gas was not filled up and I had spent all day moving so about 8-830pm I stopped in Wise, TX about 30 min outside to get gas and food. As I walk around to check the straps I noticed this strap was completely off my tire. Now I'm not sure but two of the guys that were helping me mentioned that they had to call their boss regarding this trailer. While one guy helped me get my car on the trailer the trailer hitch was not fastened so the car lifted up the hitch twice. Then once he finally secured it and secured the straps he contacted his boss who informed him to take a pic. So I'm thinking I'm good to go. I was fortunate to find a gentleman to help me reattach both straps. I made it to California safely after a 36 hour straight drive. Make sure the straps are fastened this could have been horrible
August 2020 by Jason Waldron
The mobile check in did not work. I was at the location and it took 45 minutes to check out. Once check out was ready they forgot to put in the dolly and blankets I requested. I drove the truck 10 miles and put in 3.5 gallons of gas. Clearly it wasn’t topped off. Pay attention and leave extra time.
July 2020 by Zachery Howard
At the height of the pandemic (early July), out of the 5 employees I saw working in the store, one was wearing a mask. Instead of setting up my storage pod for delivery and buying supplies, I walked out. Never step foot in this place again, if they can’t wear a mask how can I trust their moving van isn’t going to burst into flames and kill me...?
July 2020 by the fun of life
My son and daughter in law were in the process of moving to new Mexico to the base my son is now stationed at. Due to covid, he wasn't allowed to come home to pack his stuff so his father and I rented a uhaul and loaded all of their stuff up and headed out to meet them in Dallas, with plans to continue on the journey the following day. We come out the next morning to find the uhaul gone. It was stolen in the middle of the night. Fast forward a few days and we get a call that it's been recovered. Back to Texas we head. After picking the truck up out of impound, we found this dealership. Went in and told them all of the problems we have faced and asked what to do from this point on. Everyone we dealt with was absolutely amazing!!! They got us a trailer for the little bit of stuff the thieves left and let me turn the stolen truck into them instead of driving it back to Oklahoma or on to new Mexico. Every single person was beyond pleasant and helpful. If I'm ever in The Dallas area again and have any need for a uhaul, there is no other place I would go! Five stars for sure!
July 2020 by rene rice
Jarmerlyn Watkins was awesome. Should Be in a Managerial Position! Sincerely, U-Haul Repeat Customer.
July 2020 by Matt Provenzale
One of the best uhaul locations I have used, very fast and efficient staff.
June 2020 by Toyea Dison
They take care of they people.. good customer service
June 2020 by 焦Laoxi
The place is so lacking of parking space. You have to park the vehicle in street to be able to go in the business to get the rental vehicle.
June 2020 by Paul Keshvari
Very disorganized and understaffed. Their computer systems hardly works. Unable to process credit cards. Took me 1.5 hours to check in (this is after web check in), and just as much time for check out. Only one register open at a time, and all employees were stressed out. Very bad!!!!!
June 2020 by Kate Clark
Absolutely terrible! The parking is a joke, our truck was not ready or loaded with everything we ordered, and it took forever. Thankfully I don't live in the area so I will never need their services.
June 2020 by Rafael Pena
Young, unprofessional individuals working there on the weekend. Eating while working and taking my information. It was a total mess.
April 2020 by Madison Villarreal
When I arrived to the location prior to my reservation time, I walked inside to get help on checking in since my phone was dead. I asked the representative for assistance and he told me that I needed to go to my car and charge my phone since the only way to check in was using my phone. I have been to this location a couple of times and was able to be assisted inside. I was very upset since I had to go wait in my car past my reservation time to do the online process. I finally got the approval to get my key and left. Once I got to my home to start moving the dolly that I had paid and requested for was not in the truck, so I had to leave and go back and get it putting on additional miles and time that I had to pay my movers since nothing was done properly. I will never come to this location again, I don’t think someone should be employed to do a job if they tell someone to go and figure it out in there car.