April 2020 by Madison Villarreal
When I arrived to the location prior to my reservation time, I walked inside to get help on checking in since my phone was dead. I asked the representative for assistance and he told me that I needed to go to my car and charge my phone since the only way to check in was using my phone. I have been to this location a couple of times and was able to be assisted inside. I was very upset since I had to go wait in my car past my reservation time to do the online process. I finally got the approval to get my key and left. Once I got to my home to start moving the dolly that I had paid and requested for was not in the truck, so I had to leave and go back and get it putting on additional miles and time that I had to pay my movers since nothing was done properly. I will never come to this location again, I don’t think someone should be employed to do a job if they tell someone to go and figure it out in there car.
April 2020 by Zach Machani
George & Jamerlyn we’re both great and helpful their customer service is second to none.
January 2020 by Lisa W.
Would give 0 stars if could. I made a reservation on the phone and was quoted $19.95. Gave name number and credit card. Got there and said couldn't find it and a 20' truck was not that price. I could have a cargo van or 10' truck. Asked to talk to manager who was working in garage. Heard him say God damn. He said could not do anything. So decided to go with 10' but they put me in a cargo van so had to have that fixed. The guy checking me out must have been brand new and I was there over 45 minutes. Plan to talk to corporate. Beware and avoid!! GM has anger issues
December 2019 by Mason Meek
Stuff was very rude and unprofessional when asked for the key, as I had been instructed on my phone that I could skip the line the woman helping me responded with "can you just wait" as she was finishing up with another customer
November 2019 by Jimmy Green
Best U-Haul I've ever been to great service the girl was behind the counter was just too cool and helped us out in all kinds of ways. She was awesome service awesome everything about it good nothing negative
November 2019 by ivonne hernandez
Great customer service, quick assistance & friendly workers. Definitely recommend it!!!
November 2019 by Dale Rickard
THE very best location in Dallas. Service is impeccable. I still can't believe the selection of supplies and great prices.
November 2019 by Dane D.
Only need to refill a propane tank. Why uhaul has a Monopoly on this i don't know. Would not be so bad if all stores would do it. Not a select few and those few should be forced to stay open later. Show up here and find out its not available here? Dammit and the nearest location to do this will be closed in a few minites. Another reason not to use uhaul!
September 2019 by James Myers
It's always a good time moving you're best friend who just lost his fiance in a monster truck show
September 2019 by Deval Patel
Responsible management with customer service on top. They went out of the way to provide wonderful service
September 2019 by Versace Slim
Came to this location and was blown away by the awesome customer service. All the employees were helpful and knew there stuff. Especiallyy this young Tall man with brown hair. GIVE HIM A RAISE !
September 2019 by MrTwigglesworth
Staff has always been very helpful and friendly. No hassle with a quick in and out.
September 2019 by Erick Collins
Gas indicated on check out form was
September 2019 by Les Zmolik
If you can haul away the entire uhaul does that mean you own it? Probably. Go in and ask them.
September 2019 by laurinmarlow .
Good service with pleasant staff. No complaints!
September 2019 by Soheil Sohrabi
They made a mistake in my bill and never respond to my inquiry. You never want such a headache when you are moving!
August 2019 by JB Chambers
If you don't know what you all is then you've never moved in your college or teenage years. This location is always been made up of a quality staff. I don't think their parking lot is big enough but it doesn't detract from their offering a service and delivering it well. Big trucks at your disposal. I will say do your research. Because the truck is $79 or whatever it is but there could be additional fees involved so make sure you understand what you're paying for. I give it five stars because of the staff in the truck didn't break down.
July 2019 by Andrew Hart
Jermaine was very helpful. He was the only one working as the place was understaffed but jermaine did his best to get us in and out as quick as he could.
June 2019 by Anna H.
This is the second time I have used them and service has been great. Second time being better, Jermaine Walker was delightful and super helpful! They have a very big inventory of trucks as well
June 2019 by Cindy M.
We go to the good trouble to call and say we will be late dropping off. They said fine which was nice but on drop off this ass hat who claims to own the place comes over and says " i should have charged you an extra day" I said thanks but we called in and were told there would be no extra charge. He says F YOU. I was dumb struck. this a hole then starts threatening me with physical violence and claims to be armed. The implication being that he wanted to shoot me. AVOID. AVOID. AVOID. These guys a rnt 2 stars for nothing.
June 2019 by Jason B.
The service here is so good. They open super early and were actually open before their stated hours the day I showed up. The man I spoke with helped me find a lower rate on a different dropoff location. The truck was clean and worked great.
April 2019 by sophie solano
Rented a 10foot truck. The truck wasn’t ready so they let me have a 15 foot for same price. But when i checked the bill they charged me for 15 foot truck. They lied! Trick me. Not going back again.
April 2019 by CrysKel TEAm
Edgar helped us and was very professional and friendly. He helped us through everything that was confusing and we would reccomend this location to everyone in Dallas.
April 2019 by Andrew Griffin
Easy to return truck.
February 2019 by Christopher B. Adams
Great convenient location. Nice friendly staff.
January 2019 by bRanTleY M. sMitH
Edgar was AWESOME! He made my moving process SUPER simple! ;) THX!
December 2018 by Beth Jade
This location is great! Shilea went out of her way to help us get a truck on SUPER SHORT notice. Thanks so much!
December 2018 by Wendy Giordano
Old, upstairs no elevators, bad neighborhood and literally no parking.
November 2018 by Jamie B.
Update: previously gave them five stars, but unfortunately, I'll need to update that with an unfavorable review. First, given an estimate of over $400 for something that actually costs $100. Got that sorted out. But then had "reservations" twice that fell through when the installer was a no-show. Why am I leaving work early only to be disappointed? Nope, this location is no longer working for me.
November 2018 by Angel D
Good trucks poor service, employees have attitudes and are not good with truck recommendations! Had to keep the truck longer and pay another day