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July 2020 by Wrangler Hills
If your life right now doesn’t have enough frustrations, Verizon’s perfect for you. I dare anyone , ANYONE, to try and get through to customer care and have them resolve simple matter in under 2 hours.Does happen.They transfer you to someone else after 46 minutes and they say Hi how can I help you.If you’re a gluten for punishment or really super bored and want to take on this meaningless challenge, I challenge you !It cannot be done.
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May 2020 by Richard Hernandez
Horrible service. On a bike ride when i stopped by. Profiled. Was helped then the moment a woman with a L.V. hand bag i was tossed aside and made to wait while she was immediately helped. Management was no help either as they witnessed the whole thing.
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March 2020 by Stephanie Miller
So I bought the samsung buds + from Verizon on Friday an yesterday I returned them because not only is there a glitch in them. But I don’t wanna hear myself singing to the music, I’ve changed the equalizer multiple times over the weekend. Toni already said if I wasn’t satisfied I can return them. So I did bring them back an I truly felt uncomfortable in the store like they were being salty. Toni was trying to help, he was shocked I actually did bring them back Stephen who took care of the return of as being salty an he hurt my feelings by saying you know you really hurt our sales by returning things, It sounds to me your more concerned with money vs making the customer experience a happy one. I thought it was about the customer not about the money, first off I’m a T-Mobile customer trying to just get some headphones. It doesn’t matter what store I shop to get em, I just want great customer service an to be satisfied with my purchase. I felt totally disrespected and torn by this experience, Toni was trying to help but Stephen was being really SALTY AND RUDE CUSTOMERS DON’T NEED TO HEAR THAT THEY’RE RUINING YOUR SALES. They’ve always made me feel welcome until I bought something an wasn’t happy. I mentioned I do want another case for my IPhone 11 an I stated I’ll get it later I’m more worried about getting the right buds for now and Stephen was pushing the issue now saying you can go ahead and get it today an I won’t have to do this refund. ??????????
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February 2020 by Chris Guilfoyle
Excellent customer service today!
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February 2020 by Brother E.
Came in today and everyone here was super helpful and extremely nice. Way different from my experience at the west village location where the guy was not knowledgeable and was clearly making things up. This is now my go to location.
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January 2020 by Veronica Collazo
They have very good customer service. Tony was nice enough to help my mom and I out two days in a row. I will highly recommend this place.
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December 2019 by Shariq Lalani
Wonderful customer service. Tong G explained the plans very nicely and was so patient. I’m definitely switching from Sprint to Verizon. I’m sold.
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December 2019 by Taylor T.
Switched over to Verizon from ATT and the guys here were great. Very helpful and nice store
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December 2019 by Gina Gorell
Stephen at Mockingbird Station is the bomb. He fixed our iPhone with ease. Good job. Thanks much!
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November 2019 by Rev. Stacey G Morgan
I couldn't be happier. If you need help with any Verizon call my friend Rylanf
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October 2019 by Da Bell
I was looking for an upgrade from my current phone so I visited the Verizon store in Mockingbird Station in Dallas, Tx. I was little overwhelmed by all the different options to choose from so I become indecisive between two phones I really liked. Thankfully Ryland was there, I can’t find the words to express enough gratitude for the knowledgeable, professional, and inviting employees at this location. Ryland is a perceptive guy and he is the only representative I want handling my business with Verizon. Ryland’s intuitive ability understand to others throughout the entire process is most notable. I truly hope Verizon sees Ryland as leadership potential, I think he should run his own store.
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September 2019 by Linda Solis
It's great I'm happy
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August 2019 by John Robertson
Awesome experience. Casse helped me with the purchase of a new Galaxy S10 to replace my ailing S6. She was very knowledgeable about all the phones and pricing options, which saved me a lot of money! Transferring files was a snap. Store layout is clean and easy to navigate. All employees I interacted with were terrific.
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August 2019 by Madison Gerritzen
Recently visited this Verizon and had a great experience. Tony G. was super helpful and informative in regards to transferring my phone from AT&T over to Verizon. He provided great information in regards to promotions/incentives and made me feel comfortable about my iPhone 10R purchase decision. I really appreciated Tony’s clear and direct approach to sales and feel that I could go back into the store at any time in the future if I ever need assistance.
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August 2019 by Jeanette Gonzalez
Had a wonderful experience at this store. All staff is very friendly and welcoming especially Tony! Tony was great, helpful and answered all my questions!
