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February 2020 by Joanna Santiago
Wonderful service.
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February 2020 by Joshua Huilar
I stop into an actual store once every two years. Needed to drop off a paystub to get my employer's discount applied to my account. Waited 15 minutes before anyone bothered to help. *Sigh*
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January 2020 by tana hensley
Friendly manager, super helpful. Her name starts with a D and she was probably a manager but I like her and will make sure to visit her at west village for any new purchases.
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December 2019 by Ray Cornelison
It was an hour before closing and Dasha put her skills to work and my partner and I went home with new Samsung Galaxy Note 10s's! That's right 2 new phones with new Dallas 214 phone numbers, no more iPhone, no more apple, HELLO SAMSUNG! VERIZON! DASHA-Incredible service and knowledge like no other Dallas sales advisors, customers for life here! Thank you. Did I mention we traded 11's it-and walked out with no money out of pocket! Best cell phone experience ever. #verizon, #Dashaverizonsbest. #samsunggalaxynote, #nomoreapple.
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December 2019 by Angela P.
Bought our phones here with cases and accessories. I won't name any names, but I will say there is one great employee who is competent and kind and goes above and beyond. Why the 1 Star? The rest of the staff and a 'floating' manager are the total opposite. We were told when we bought the accessories that we could come back within a few months and exchange any if we had problems. The phones, we had 14 days, but the other items we were told the store could work with us on despite the official policy being 14 days. We show up a few days after that window, and we are told to come back when the person who sold us the phones and bundles was in. Guess since the people on staff that day didn't make the sale they couldn't be bothered to honor what another employee had said. Nice! The 'floating la manager then proceeded to come out and stare at us. Bizarre. Just go to the one in the mall or on Lemmon. This place is aggravating and only cares about sales unless you get the one good rep.
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August 2019 by Rebecca Hughett
I have seriously never had such amazing customer service with any other carrier. Dariya was super helpful and very knowledgeable about everything! I have no idea about technology and she made it painless and almost fun with switching everything over. Def our place now if we need any help!
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August 2019 by G SIGNS AND GRAPHICS GSG
Worse service , specially for the Hispanic guy over there. Very disappointment
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April 2019 by Bryan Atkins
Worst customer service
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April 2019 by Rodney Martin
Go see David!
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April 2019 by sean sullivan
Best verizon store. They really helped me get everything figured out on my phone and were super friendly. Highly recommend this store if your in the area. Max and the store manager Perla helped me.
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January 2019 by Reynan Banaban
Randomly went to this location a few months back to get some info about the iPhone Xs. Now its become my home store for all my Verizon needs. Max has been my "Go-to" guy. He's very helpful, he not only assisted me in getting my phone early and conveniently as possible but has helped me purchase my new iPad Pro. He's very patient with all my inquiries (and if he doesn't know an answer he will find out) and he always gives me accurate quotes so I'm not surprised when my next bill comes up. Highly recommend and will def return to this location.
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December 2018 by Reynan B.
Great customer service. I randomly walked in a few months back to get some info on the iPhone Xs. Now it's become my home store for all my Verizon needs. Max has been my "Go-to" guy. He's very helpful. He not only assisted me in getting my iPhone as early and conveniently as possible but he has helped me purchase my new iPad Pro. He's very patient with all my inquiries (if he doesn't know an answer he will find out) and he always gives me accurate quotes so I'm not surprised when my bill comes up. Highly recommend and will def return to this location.
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December 2018 by Amanda Collen
Wow I am blown away by the customer service Verizon has to offer. The lady who helped me, Dasha Bridges, at this West Village location is extremely helpful, attentive, and truly helps you find what will work for YOU! I was needing to get off my family's phone plan, so I switched from ATT to Verizon! I am so happy I made the switch! Thank you so much Dasha for spending the time to help me out with my situation and making the process stress-free! You rock! ðŸ‘
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September 2018 by Anthony D'Souza
Great customer service.People were very helpful and all problems solved in no time.
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July 2018 by justsimi
I came in because I was having some technical issues, and the stocky gentleman with the long beard was very helpful and polite. I didn't even purchase anything yet he gave me his undivided attention. Now that's what I call customer service
