October 2020 by David Harrison
Meagan Flores was awesome. She greeted me at the door, listened to my story of needing technical assistance to delete an unwanted app. that had taken over my phone. Eventhough I was not there to buy anything she was polite, attentive to my needs and in quick order, without skipping a beat, had the offensive app deleted and my phone back to peak performance. Verizon is a good company to deal with and Meagan Flores will always be my go to person whom I highly recommend all other customers do the same. Thank you Meagan!!!
August 2020 by Alison Scannell
June 2020 by Michelle Crow
The worst experience I have ever had with Verizon. Empty store with five employees on their phones, our salesperson seemed put out to even be helping us - left the store, came home and ordered new phone with a customer service rep instead. So much more pleasant! The team you had on 5/16/2020 at Retail Road location was TERRIBLE. -Verizon account holder for 25 years
June 2020 by Claire Crow
Empty store and 5+ people working, yet all of them were on their phones. The only person that did look up at us to help was extremely short-tempered and was almost unwilling to even show us iPhone options to buy. I felt like I had done something wrong by just standing there? My family has had a Verizon account for 20+ years and we have all bought phones in-store countless times. However this time, the employee would not let my mom purchase the phone because her full name on her drivers license didn’t match the abbreviated one on the Verizon account. Not to mention, they were skeptical of my dad’s name being an account holder as well, and the employee did not seem to budge or even care when we tried to explain that my dad passed away 2 years ago. It just doesn’t make sense that we can buy the same phone online without putting any face to a name. I could care less if I get a new phone or not, but I hope the next customer after me walked into a more pleasant and inviting atmosphere than the one I entered.
March 2020 by Tanya Pich
As a local REALTOR here in DFW, it very important for me to have the latest technology to keep up with my clients and business. I always get nervous when it comes time to upgrade. I’ve had some bad experiences in the past; however, never at this store. The staff over the years has always been very helpful. Today I had the pleasure of working with Alex. He was extremely professional, patient, and pleasant. He helped me get both my iPhone and iPad set up quickly and without incident. I couldn’t be happier with service I received. Thank you Alex and Verizon Retail Road!
March 2020 by Tyrell Hills
We've been a Verizon customer for some time, and visited this store several times, the staff are always helpful, but never overbearing. The store is clean, and has a great display of the current devices available.
February 2020 by W. W.
Alex Valdez is amazing. He was super helpful and very patient. I truly appreciate the quality of the survive he provided. Thank you for outstanding customer service.
December 2019 by Sarah Kohler
I came into that store crying like a lunatic because my phone got stolen and these guys were just wonderful. They answered all of my questions and made sure that all the steps were taken in order to get a new one.They'll probably say that they were just doing their job, but they did their well and I really appreciate it.
November 2019 by Judith Suarez
I always get great customer service at this location!
October 2019 by Bobby Taylor
Been there multiple times. Very helpful and informative every time.
September 2019 by Kat Panczyk
I was very happy, even though I wasnt a Verizon customer they still helped me and sold me the dongle I needed!!
September 2019 by Angelica Escalante
Viviana was pleasant. She helped me out in no time
August 2019 by Kierra Jones
â€ªVerizon has me paying TAXES in a city I don’t even live in, a LATE FEE for forgetting to pay my bill ONCE after 11+ yrs of NOT being late, EVER...WOW and you want to charge me if I give you the address of the city I ACTUALLY live in. Shame on you Verizon. I’ve been a faithful customer for 11+ yrs!!â€¬
July 2019 by Ave' Thompson
Got a upgrade phone. Loving it. Should have paid for my accessory separate because they put on my bill which makes it extremely high for this month. Not happy about that, but loving my s10e.
July 2019 by Badmus Kehinde
The representative are very helpful and nice.
July 2019 by Ryan Collier
Meagan was such a huge help. Highly recommend!
April 2019 by Mona H
The representative that assisted us was awesome! Very courteous, professional and helpful. We got our business done quickly and got out of there. Impressed.
April 2019 by Brichess
Staff was extremely rude
March 2019 by Austin Minick
The best store I have ever been in so friendly and helpful I had the honor of having Sam helping me and the was so friendly and caring an amazing employee and staff highly recommend this location to everyone I personally will only go to this store for now on
March 2019 by Chris Line
Went to upgrade my phone, I was the only customer in the store and it still took about 3 hours to get finished.
March 2019 by Anita Lovelady
Like it. Goes anywhere
February 2019 by Peter Salas
Leigh was amazing she took a bad situation with AT&T and turned us into 2 Iphone 10 with Ipad owners thansk Verizon!
December 2018 by Colin Henry
Excellent assistance with new phone
August 2018 by Tyrone M.
Alex was very helpful and honest. Took less than 20 minutes to upgrade two new devices
June 2018 by Linda Spencer
When going in to purchase an additional item for our grandson, we found that someone had committed fraud on our account and had purchased two iPhone X’s that we were unaware of. Viviana was amazing! It was quite a long process talking through everything with the fraud department, but Viviana stuck with us the entire time and made sure we had everything resolved before we left the store. Thank you so much Viviana for your stellar customer service!!! We really appreciate it, especially after finding out such shocking and unexpected news! You rock!
June 2018 by Douglas Jones
It was great as usual! Helped me get wi-Fi for my new laptop. No complaints.
April 2018 by Alliey Rita Rowe
Looking for a computer whiz to get my pictures and videos off my Verizon cloud now that I switched to tmobile.
April 2018 by Analisia Delgado
I was there to support a friend and I end up getting great service also
April 2017 by Sheri Quisenberry
The staff at this store is GREAT!! Gilberto, Casse and the others helped with ordering my new phone and getting everything set up properly.
Thank you all for your patience and for being friendly and making me feel like a valued customer!
January 2017 by Jonathan Hsu
Friendly sales staff. patient and willing to help and explain costs/fees. got my new phone here. space is large, a corporate retail center