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October 2023 by Dasha Nicole
Thank you Sequina for all your help! You are greatly appreciated.
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September 2023 by Innovative Sustainable Solutions
I have used this branch for years and really appreciate having a personal banker available to help do things like set up CDs and discuss personal loans. I really hope the company keeps this branch open for years to come
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July 2023 by Ebone Ray
Tameka and Cindy were extremely helpful, knowledgable, and efficient. The times I've visited this branch I have received great service. Always pleasant and professional.
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July 2023 by Kiki K
Horrible customer service. The tellers need some customer service training.
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July 2023 by Brittni Garcia
Terrible customer service. They have a drive thru that is not open. They do have a sign that says drive thru not open. I waited outside when all they did was look at me after pressing the button. They could of just been hey drive thru is closed come inside. I HAD TO CALL THE BRANCH TO BE TOLD I HAVE TO COME I NSIDE. 2 bankers just standing infront of a customer no greeting and just was told ill be with you in just a minute. Completely rude when I get to the counter she did try to make small talk but the whole experience was ruined by the lack of communication/courtesy. They might be busy at the branch but they can't have the courtesy to place a cone or just go to the window and say something. The closest location to the buisness I work for and the drive thru is not an option...?
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July 2023 by Infinnia George
All these people working at the bank & only 1 person helping. Hire more tellers!! Ugh.
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March 2023 by Tim Faulkner
Sunni was great, all the staff was friendly. No wait time to get helped!
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November 2022 by mark sukmark
This is the worst customer service i ever received from this bank. I went there to get the verification letter of my balance with teller but apparently she had no clue with anything even i showed her the paper i took on my phone and she should be able to recognize it since i believe that not anyone can work in the bank unless you’re trained and have some experience but wasted my time for 40mins just to get the paper. This is example of how teller should be properly trained. No smile no greeting.. i don’t want some manager to just to reply back like”sorry for your bad experience with us blah blah blah and then we’re strive to give our customer the best experience blah blah blah” just just want it to be fixed and no there was no customer in front of me that time. And two of bankers can’t not take care of small task.. i guess they were just get paid what they’re asked to do i mean.. just your own work and not helping your co worker..
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July 2022 by Kelsey Chavez
Just move to Frost bank. This place is a joke. There’s never any staff and they make the simplest things impossible and inconvenient. We had a very large check to deposit and they wouldn’t let us deposit it because there wasn’t a banker available and told us to schedule an appointment for next week…we went next door to Frost bank and deposited it immediately with no issues.
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June 2022 by Emily N.
My family had an awesome experience at the Wells Fargo on Cedar Springs Road in Dallas, TX yesterday. We came to the bank to set up an account for my 13 year old daughter. A phenomenal banker, Sequina, assisted us and was so friendly and patient - she walked my daughter through process, explained the checking and savings accounts, and helped her will all the paperwork and endless questions. Sequina was warm, informative and went out of her way to make my little one feel comfortable. THANK YOU!
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June 2022 by Chris C.
I like the the ATM let's me choose 50's instead of 20's when I pull cash. Twice the ATM was out of cash and the employees were clueless
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April 2022 by larry kanonga
Very bad customer service those lady manegers so rude and teller inexperiemce
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January 2022 by Jadyn E.
Terrible customer service, extremely lazy and rude staff that seem to be more caught up in their phones than the people they're being paid to deal with. 0/10
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December 2021 by Sydney T.
I received incredible service today from this Wells Fargo location! Though I had to wait for awhile (probably due to a mix of short staff and many customers coming in), the 2 women that helped me with a number of things were so so kind and so helpful. They were so polite and continued to ask if I needed anything else. Felt very well taken care of!
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December 2021 by Fenise P.
This location has gone down hill. I've been a customer for over 10 years and been coming to this location for about 4.5 year now. I was informed they couldn't cash and deposit my check like I've been doing for so many years. They told me they have to follow protocol and could give me part of my check today and the rest would deposit tomorrow. That's fine I understand but I do not like that she didn't even get my approval for that and had already done the transaction. What if I chose to take it to my other bank or to a check cashing place instead? Please never assume everyone will just want to deposit it. And no my account was not negative I take pride in keeping my account positive.
