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December 2022 by Jorge Hernandez
Went to make a deposit through the branch line, and they deposited my money into another account and gave me a wrong card. Went inside asking for my card and they had already shredded it. Unbelievable...
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June 2022 by Linda C
I’m so disappointed! The person I usually see wasn’t in, so a lady offered to help me. I needed a new debit card due to the bank changing ownership. She asked if I wanted a colorful card. I said yes. Now, months later, I found out the the “colorful “ card supports LBGTQ. I feel that was a underhanded way to pass the card out. I should have been told.
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May 2022 by Emiliano Jimenez
ATM was broken down and I spent 40 minutes at the motorbank, with only 1 vehicle in front of me when I arrived. Unacceptable.
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April 2022 by Christian Camarillo
ATM never works. This bank always disappoints me
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March 2022 by Veronica Aguilar
It's 9:23p still NOT open
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February 2022 by Hector Rivera
Poor customer service, they only have a single person attending customers and no one else would step in to attend more people in line
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December 2021 by AS sidharthan
The worst Bank you will ever see. I have business account I cannot loging for more than a month. There are 4 or 5 teller windows but only one teller For deposit you have to wait one hour..This is a very small bank compared to CHASE or Lone Star and your money is always at risk .of filing bankruptcy and shutting the door permanently SO BE CAREFUL.
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November 2021 by Rachel Sanchez
Avoid this bank at all costs. They’re not friendly at all. They don’t acknowledge you AT ALL. Waited an hour in line just to make a deposit. Customer service is horrible. Nothing good about this bank/location. Take your service and time somewhere else.
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November 2021 by Armando Garcia
They don’t pick up the phone, just leave you on silent
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May 2021 by MR. Rob
There are two individuals working the drive-thru and lobby. One young lady is handling two lanes of the drive-thru and one young lady is handling the customers in the lobby. Both lines moved extremely slow. I do not blame the young ladies...BBVA management needs to be better prepared.
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July 2020 by Rodolfo S.
Horrible bank, they charge you with crazy fees and don't try to help you at all even during a pandemic. Sorry my account didn't have funds bc you guys took money from my account when my card should've just declined. I literally put money back into the account an hour later and I spoke with a banker about it and they didn't want to help. They just said, we have fees. I'm just saying, they treat you like a number and not a person, even on your first minor offense. Terrible bank.
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July 2020 by Julie Playz
They never answer the phone. They are ridiculous as a bank. Worst bank ever. Take 7 days to post personal deposits. The staff and managers are rude, horrible service. DO NOT DO BUSINESS WITH THIS BANK. Just beware.
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October 2019 by Victor hugo
wow making me wait and the. sying i can't make the deposits because i dont have an id
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July 2019 by Elena Hinojosa
Becareful with this bank they might give you fake money and claim they dont know anything . . .they gave me $60 that were fake and now i have a criminal investigation going on 😡😡😡😡😡😡😡😡😡😡😡
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January 2019 by Cris Hdz
I dont know why people complain so much. I mean, this have been like the best bbva I ever been. Very nice workers and really fast service. Even though it is the last day of the year the guy who helped me was in a really good mood and even talked to me a little. I RRALLY RECOMMENDED THIS BANCK.
