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February 2024 by Scott Emmons
Very friendly staff
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September 2023 by Rich Elder
Another wonderful day here. 24.5 hours to get unloaded just today. Very unorganized. Don’t waist ur time coming here it will cost you other loads.
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September 2023 by Vasilii Baban
Overnight parking and called for delivery within 15 minutes before appointment time, so i had very positive experience
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August 2023 by Peter Ivanov
Said appointment is at 9am and it's got here 8:30. Wating 3 hours to get unload.
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June 2023 by W F
Tremenda demora no vale la pena my first and last time delivering here
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May 2023 by Randy Miller
This will absolutely be the last time I deliver here. Show up at 12 for a 1pm appointment and now 3pm and still sitting here but don’t you be late or you won’t get empty for two more days. Same thing every time. Done!
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May 2023 by Patrick Cagle
Absolutely the rudest place to deliver with NO customer service skills. Definitely NOT what one would expect from Lowes! Mandatory appointments to deliver, but will make you sit for 2-4 hours after. If you are late, they will NOT reschedule you for the next day. They will NOT allow you to swap times with another delivery you are already scheduled on. They WILL make you hold the load for 48hrs or until they find a new slot.Our driver always hauls out of Dallas. Normally the loads deliver to GAF in Ennis. Out of habit, he drove to the wrong location GAF instead of Lowes. As soon as he realized, just 10 min after arriving, he immediately called Lowes, explained, apologized and headed that way. Mind you they are only 7 miles apart. Once he arrived he was told... Sorry, we can't help you! You will have to reschedule. They told him that the earliest they could give him to off load would be Tuesday morning. He was already down to bring them a load on Monday direct from GAF. We asked if we could swap appointment times with the other scheduled load for Monday. They said NO! You can bring it back Tuesday Morning. Their unwillingness to understand, not to mention their snarky attitude was absolutely uncalled for. They certainly don't follow the Lowes customer service standard. They actually don't care if the product is there or not. They don't understand that DRIVERS/CONSUMERS are the only reason they actually have a job. So... just beware! Your appointment time doesn't matter. They will make you wait no matter what for as long as they want and if you miss your time they will turn you away with an attitude and make you reschedule without hesitation. Deplorable Staff!!!
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April 2023 by Richard Meadows
I do not like the fact that appointments are required even for drop and hooks. Other than that the people reflect the level of respect you give them.
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December 2022 by Goran “DubGOlukic” Lukic
On the paperwork is said Monday at 7am . At the office they tell me no it's for Tuesday at 8am ? . You can wait if you want to but nobody knows when you going to get unloaded ☹️
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November 2022 by Eddie Henley
It's 99 & tarp load but it's not bad though
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September 2022 by Timmy Warburton
Busy a heck..nice people and challenging freight
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September 2022 by Over the road Trucking
Did a 10 hour reset waiting on a load. Really don’t know what to say. Security was pretty awesome and respectful.
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August 2022 by Gerald Dunlap
I understand being busy and I understand appointment times because your busy. But when you miss your appt because an 18 wheeler decides to overturn and close the interstate and cause a 3 hour delay that's hardly my fault. Sorry, it's to late, you can check in in the morning and we can see if we can get you worked in. Well I showed up right before 7 am as she said. It's now 1pm and I'm still sitting here. They don't care. Already had to give up one load cause I'm still here, about to have to give up another load if I don't get out of here shortly. It wouldn't take 15 minutes to get my stuff off. I need to goooooo. Don't miss your appointment here or you'll regret it, even if it was of no fault of your own.
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July 2022 by J. Green
Very slow to unload. They are strict about having and showing up on time for your appt. But they don't always unload you at your appt time even though you get there early. In my case the night before with a 10a appt the next day. 2 stars for having overnight parking available. Other trucks come in after you with same appt time and a later arrival sequence # than you and they get unloaded before you. Makes no sense. Why have appt times if you don't follow them.
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April 2022 by Gerald Jackson
one the the worst places to get unloaded. what's the point of appointment times. if you can't even get unloaded on time.
