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April 2024 by Jessica magallan
The wait is ALWAYS LONG and the only good thing here is the croissants!
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April 2024 by Teri Culberson
I upgraded my steak to a 8oz. But when I finally got it .....It looked like a 2oz. Hockey puck although I asked for it to be well done it felt like jerky ....the only reason I didn't send it back I was on my way to work and didn't have the extra time to wait but the soup was
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April 2024 by Stoic Principles
My mother was in town and my brother and I came here to treat her out for dinner.I'm not sure if servers assume they won't get a tip if the order is veggie plates and water whatever my mom decided to get. I can't say if that is what caused the poor service but it started bad and ended bad.Every server name was Genesis that I could hear from within close range.Every order was missing something. The server showed up a few minutes after the person brought the food that we informed of our missing items. Also I informed her we had no silverware. The server apologized and said let me go check on it. Instead of coming back right away with the silverware someone else brings the food about 5 minutes later. Another 5 minutes we caught another waiters attention and asked her to bring silverware. The original waiter shows up at the same time as the waiter who bought the silverware carrying silverware as well. All of our rice was hard and stuck together in patches. The food was cold by the time the silverware came.I hadn't notice that my brocoli was missing focusing on trying to get my mother's order correct.At check out time. The waiter says at the kiosk let me take those sides off this order. If I hadn't checked the receipt on the screen correctly it would be easy to think items were deleted with all the zeros you see on the screen next to an item. But the total is at the top of each different order then everything below it is zeroed out.I still gave her a tip and wish I hadn't after the next incident. The kiosk was out of paper and I always keep my receipts. She never came back to the table, never said have a good day. She only observed how poor the service it was and added to it instead of being conscious enough to express empathy. We weren't trying to get over on the restaurant nor get out of tipping. I waived to another waiter to provide us a receipt so we could leave. She pointed to the main kiosk near a register. My brother and mother went ahead of me and I stopped near the Kiosk where our waiter was at. For minutes she did not acknowledge me. Another waitress comes by and I asked her for my receipt. She states I have to get it from my waiter. I said that's why I'm standing here. She tells the waitress to print out my receipt. The waitress needed help printing out the receipt. She printed out the receipt and looked directly at tip area and saw that she still received a tip.The only regrets I have is that my mother did not enjoy the experience and I tipped her anything at all.And to think this was my favorite restaurant. Not after tonight.
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March 2024 by Barbara Owen
Marcus was wonderful. The food was fantastic and the croissants melted in your mouth!
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March 2024 by Ruby Belcher
The service was horrible we sat there 15 mins before anyone came to greet us, our waiter finally took our drink orders. 20 Mins later my family and just got up and left. No one served us nor and our waiter just disappeared. The restaurant was dirty and the bathroom was even worse. My 9yr old daughter refused to use the bathroom.This restaurant used to be one of our favorites to go to, it’s have turned for the worse
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March 2024 by Marivel Lopez
Monte Cristo Sandwich the best!
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March 2024 by Nena sa
Terrible service 50 minutes to serve the table I do not recommend
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March 2024 by Mary Wood
The bartender was excellent! Took good care of me and my Mom. Will definitely return to this location!
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March 2024 by L G
Ordered a salad to go with my dinner and it didn't arrive until after my food did. Tried ordering drinks but waitress said bartender was backed up. We looked over and one was on the phone talking while the other one was eating. Service was very slow, took almost an hr to get our food. Will not be going here again.
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March 2024 by nathan cunningham
It was some years we haven't eaten here but man was it good. We will be visiting more often that's for sure!
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March 2024 by Mike Jordan
Ran out of all kinda food the wait ain't worth
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March 2024 by Rick Cruz
Terrible Service. No waiters. Empty tables and people waiting. This place has nose dived in the last years.
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March 2024 by JD G
We're out of margaritas (frozen) waitress said had been for a couple weeks.. ran out of sprite. Was told there was no monte cristos, they were out. 15 min later waitress came back and said they has prepped them and were available. Slow service. Won't visit this location
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March 2024 by Sarah E
Terrible staff.
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March 2024 by Summer Robison
This experience was awful at the Grand Prairie, TX off Carrier Pkwy. Our server, Peyton J., did not do a good job at serving us. Or paying attention to our table. Plus, she incorrectly charged us. Then she denied it. When the manager came over, she never came back to apologize.
