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November 2023 by Dark Cavalry
I haves lived through hurricanes Katrina, and Mathew. I know what it is to be trapped in the aftermath of a disaster with only a car. So my truck build is extensive, it’s an apocalypse build. Micky Thompson tires, Icon Rebound Pro wheels, Icon lift, RBP powered running boards, Klein onboard air compressor, and a Brown Davis, 650 mile long range fuel tank. I am deep six invested in this truck (six digits). This is my family’s lifeline and I care a great deal about it.Some punk in Waco keyed my truck from the taillight to the headlight. I was quoted over $3,000 worth of damage by a shop in Waco. Due in part to all the disassembly required prior to paint. I asked the professionals at Hill County Collision to perform the repair without the disassembly in order to avoid stressing all the accessories that are interconnected. I was prepared to accept a sub par service in order to maintain function over form. However that isn’t what I received. They made my truck look brand new, with absolutely immaculate attention to detail, AND they did it all while being hamstrung by my request not to disassemble. All of my systems were maintained, and it looks like it never even happened! Hill County Collision is the embodiment of American small town ingenuity coupled with big city skill. Oh yeah, they also knocked the price so low into the dirt that I thought it was a typo! Fantastic team, I highly recommend them.
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September 2023 by Fui Ting Ten
I sent my car to be worked on about 3 or 4 weeks ago. The lady on the front desk told me I could pick it up in about 2 weeks after I have sent all the insurance paperwork. I kept calling them and she just kept coming with a bunch excuses. They are dishonest about timeline and about their technician working on car. I did a drive by and saw my car was not being worked on. I called her and she still again lied about it was being worked on when I could clearly see my car was just parked at their back and nothing was done. Very unreliable and terrible service. Do not recommend.
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September 2023 by Kelli Bishop
They did a very good job
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June 2023 by Arturo Gomez
Had a vehicle in the shop to have some body work done and replace an electrical component. It was there almost 4 months and the lady at the front kept giving me the runaround. She didn't call to update the estimate she initially gave me like she told me should. It ended up being four times as much. Didn't call to tell me the body work was done. Didn't call to tell me when the part came in. Lied about the part being installed. The electrical piece is still missing. Didn't call to tell me when pro tech was supposed to go reset it. I had to call and go to the shop for every update. Would not recommend.Service: Auto body & trim repair
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June 2023 by Shane J.
very poor customer service, I released my car to them and they agreed to schedule its delivery from tow facility. told me for a week I would get the quote and when I questioned why they stilled didn't have a quote completed they confessed they never had my car delivered. very poor customer service!!
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July 2022 by JEREMY HARMON
I have to say I had my doubt about this place from the get go!!! I wrecked my truck almost three weeks ago and we sure they were going to total it out. After spending the first two days just tiring to get hold of someone there I finally got a call back. The lady I spoke to said "No this isn't a total, should be a easy fix" ...... Um ok,. Well I didn't want to go buy a new truck so fine please fix. After a week later I called again to see what they are fixing. She listed a few things but left out some major things as well. I asked about them and then she said yes I will call to get those things fixed to (thing broke inside during accident. air bag lights, ect)Now almost three weeks later after me and insurance adjuster has spent days tiring again to get ahold of someone. I get a call to say they are still working on the same thing they were weeks ago and she has not submitted her part of paperwork to get the other things fixed.All the while I have spent more on Retal cars then I payed for the truck!!! They will tell the insurance company what they need to, to get business but cant finish job when they say they can.Zero sense of urgency and lack of common sense with insurance claims.Services: Auto body & trim repair
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July 2021 by paula eitel
Very pleased, friendly, professional and did a Great job!!
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September 2020 by Irene Lowery
Nicest people in the world. Thank you for fixing our car. Great job.
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July 2020 by Madeline Nichols
Went to the shop at 9am after hitting debris on 35 and they were able to help me immediately. They were so kind, honest, and helped fix my car for the rest of my drive. I could not be more thankful for the help they provided me this morning!!!
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June 2020 by Neil Mcginnis
Took a long time but they let you pay it out
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December 2019 by Deborah McFarland
Excellent Service!! Linda was always willing to work around my schedule to do my estimate and dropping off my vehicle for the repairs. I HIGHLY recommend Hill County Collision!! I just picked my car up this morning and it was like getting a new car not only did they do a GREAT job on the body repairs but the inside of my car looked brand new. Thank You Linda and your Excellent Team for taking such GREAT care of me!!
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April 2019 by Adan estrada
Excellent customer service, friendly workers. Had my car fix here and it was an great job. I recommend this body shop 100%
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April 2019 by Gael Hernandez
I like turtles and this collision center
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April 2019 by Karlos Mendoza
Excelente trabajo recomendado
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January 2019 by lemonad Lemons
Unprofessional, not honest about time to repair and return cars. rude customer service.staff is constantly changing.do not recommend getting any work done at this place.