"This place was unbelievably filthy. The floors were extremely dirty. I went to the restroom. As I got closer to the restroom, that whole side of the restaurant smelled like piss. When I got to the restroom door, there was water coming out from under the door. Once I opened the door, I realized that it was actually a trail of piss from the puddle of urine under the urinal. Every table at the bar was covered in dirt. I came for the $1 margaritas. Was it worth it? Nope. There's a reason why no one goes to Applebee's. "
Food was good. We encountered a problem with our burger. The server and manager apologized and ensured my wife got her order right. They even deducted the charge for that burger.
Bad things happen but that's just a chance for companies to show true customer service.
That's what I call above and beyond.
We will keep going back to Applebee's"
"I ordered the Sirloin Stir Fry and it was anything but. The broccoli tasted like fish, the food has no taste it was just blah. No flavor in anything. Even my sprite tasted like chemicals with no syrup. I also ordered the boneless wings with the medium sauce, it was blah with no flavor. The spice was weak and just over all no happy.
The restrooms, oh gosh, the toilets were clogged up and the toilet seats were black and dirty looked. Smelled like urine and was just gross."
"If I could give them 0 stars I most definitely would they get the 1 because I have no other choice. Initially the service at the bar was prompt the bar tender was cool. It didn't take us long to be seated granted we had a fairly large party but afterwards things went downhill. The waiter came took our orders and then nothing. We had to get another waitress to get the man to get our drinks and it took FOREVER to get our food. Service was all-around horrible from everyone except for the bartender INCLUDING THE MANAGER. I WILL NOT BE RETURNING TO THIS ESTABLISHMENT. Sorry not sorry😒😒😒😒"
"Only reason I give it two was because the elderberry was nice. But food was wrong and uncooked. Beers were hot. Then they still try to charge us for them. They did delete the charges. Place was filthy. We had to ask to clean the table before we sat down. They came with a smelly white rag.
It was just over all nasty experience. Oh yeah. Let's not forget the dozen flies. "
Applebee's Neighborhood Grill & Bar - 5911 East Sam Houston Pkwy N
5911 East Sam Houston Pkwy N, Houston, TX 77049, USA
"Been coming here for lunch a couple times now that I work close by. They are always courteous and really nice and always have good customer service when I go for lunch. Couldn't ask for better service and really set the bar for what I expect from other restaurants. Also wanna include the Hostess is also does a great job when I go. Over all as a team they are amazing. Keep it up. "
"Awesome food, great wait staff, friendly atmosphere & good location. It's great for dining alone, dates & family meals. Also has reasonably priced menu items."
"Food was great waitress was great. Paying bill and leaving were not good, so my waitress initially saw that I was attempting to pay my bill at the booth kiosk thing you have but I could not figure it out so she asked if she could go swipe my card instead. Of course I agreed she came back with the receipts, I signed them and gave her a tip. Got up to leave and was greeted at the entrance by a group of employees. The taller male stopped me and said I didn't pay. I stated that I did and he said the bill was still on the kiosk. I looked st my waitress and said I had signed the receipt that she brought to me. She doubled check and I had payed after all. Point of this rant: if they would have handled the misunderstanding more considerately I would have been satisfied. Also rey the manager I called to withdraw my tip with was very short and aggresive helping me not offering to fix the issue or apologize for the misunderstanding. I run a store as a general manager and don't think he was doing his job as he should. Thank you."
"The tables and chairs were dirty, the a.c. was dripping onto tables and mold grew on the ceiling tiles. The food was just okay and service was decent but all together I wouldn't recommend this place to anyone."
"I usually do Carside to go! Its done in 10-15min! Always very tasty! Love coming here! "
Applebee's Neighborhood Grill & Bar - 19821 Northwest Fwy
"The food is good but DO NOT GO HERE the waitresses will write their own tips if they don't like the one you've given them. The waitress I had gave herself a $45 tip about 3 weeks ago when I went and the managers have no sympathy they will be hearing from my lawyers. It's just not right don't waste your time or money here!!!!!!! If you do pay cash these servers don't care about what I finances they just care about their pockets!!! Go to Texas Roadhouse next door I give them 10 stars their amazing!!!"
"Ours was a late evening dinner - about 10:00 p.m. when we got there. There was only 1 waitress for the whole dining room with 2 different tables of 4 already eating, a table of 2 waiting, our table of 2 and a group of 6. It took just short of 30 minutes to get our drinks (mine was supposed to be sweet tea and wasn't so I has to wait longer) and 1/2 of our appetizer which was the pretzel sticks. The manager had jumped in to help and said the other half would be out soon. When we finally got our dinner about 10 minutes later, it was good. We finally got the other 2 pretzel sticks about 1/2 way through the meal.
Now the good news - the manager apologized, comped our appetizers and a dessert. It appeared that the waitress was fairly new and the whole staff was not prepared for so many later night diners."
"Serve was good at one time but has gone down hill. Food is good once they get it to you the way you order it. Upside, it's always clean in the non-smoking section (don't know about the bar area cause they allowing smoking in that part)."
"The food was delicious. Hubby had the $6.99 Monday special and I had the Fiesta Lime Chicken. The rice maybe could be a little more authentic, but was tasty."
"Delicious ribs and so many good choices. Clean and attentive. Nice atmosphere."