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December 2023 by Suroor Aldhalemi
Very helpful and nice staff. I didn’t have an appointment, however they were nice enough to accommodate me and help with my issue.
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November 2023 by sulieman abuzakham
I'd like to share the unfortunate experience I had today at Bank of America. I had booked an appointment in their system for 10:00 AM. However, after waiting in line for 10 minutes, I inquired about the progress of my paperwork, to which they responded, "We can't open an account now; it may take a long time."This was frustrating because when I initially booked the appointment, I had specified that I wanted to open a business account. After receiving such poor service, I decided to leave the bank. Surprisingly, just 10 minutes later, I received a call from the bank offering i siad no to reschedule my appointment for 3:00 PM.I dont accepted this offer, but then I received an email from the bank stating that my appointment had been canceled. It was disheartening to see that my appointment was canceled without any apology or explanation, and it left me feeling frustrated with the low-quality service provided at this location.
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September 2023 by Jacoby Walker
The staff was very attentive and I would like to thank Ms. Angelina Ruiz a lot for her services and for assisting me with my bank account. I had gone to numerous BOA branches in Houston and they kept giving me the runaround. But Angelina took the initiative and was able to help me with my account and provided me with additional information and resources. I had to take my time out to give her, her flowers because I'm grateful to have people like her to actually help people and not just push them to the side. Thank You!!!!
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August 2023 by Stanislav Belokopytov
They changed a lot, since I was here last time! Good job guys. Very professional and friendly. Especially Katherine
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August 2023 by Rishi Khanduri
Just 1 teller was kept at the window making me wait for about 20 minutes for a simple cash withdrawal transaction. Why there were not 2 tellers at the window?This is the same problem with the branch whenever you visit there.
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July 2023 by Laura Grimaldo
I want to say that my mother and I went into the bank today, and we met the new manager, and she really shows her clients that she cares. My mother doesn't speak English, she speaks Spanish felt very comfortable with the new manager who was able to speak to my mom in Spanish and explain everything to her. Thank you for putting a Spanish speaking manager here in this bank. Mrs.Ruiz is the best.
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July 2023 by Veronica Aguilar
Love the manager Angelina. She didn't hesitate in answering my mom's questions in Spanish. So happy to find a Bank with fluent Spanish speakers.
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July 2023 by Miguel Flores
The New Financial Center Manager Angelina is Amazing the Most Professional person I have ever met at Bank Of America She is the reason I am moving my relationship over from First Convenience Bank, she a great asset to your company.
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July 2023 by Dave White
Worst bank at the worst branch EVER. The BS has been going on at this branch for years. Nothing is being done about it...look at these reviews and pictures. Obviously there is nobody that cares at BOA.
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June 2023 by Jeremias V.
waiting for more than an hour and having an appointment the service is horrible I think they serve each customer for more than 3 hours lousy service I am seriously thinking about closing my account
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June 2023 by Shashank Reddy
I came here to get a cashier's check and the process is very easy, the fee for the cashier check has been waived off by the teller. Very friendly.
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May 2023 by Mohammad Numan
Had a wonderful experience with katherine as she is very helpful, Professional and an overall happy person. Definitely a great banker would recommend you go with her, Thank you Katherine for the great customer service.
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March 2023 by Mohamad Rababah
This place is #1 in negligent hiring, after a bad experience 2 years ago with a rude employee I decided to return today since it’s the most convenient place from my house, and sadly i just walked through another bad experience with “domingo chacon” not just bad attitude he have but also he threw the money back and waived his hand (bye) ?? the moment i said i don’t have my ID, and stopped talking back to me like he’s doing me a favor, and when asked for a manager the manager tries to cover up his nasty attitude and acts like she’s taking notes and filing a complaint just so i can walk out, no comments! ❗️if this comes across someone who cares, wake up and watch your business.
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March 2023 by Ihor Kuzovkov
I have been with this bank for 8 years, today I came to deposit a check, they couldn't read one letter of my last name correctly. They refused to accept my check. I went to another bankofAmerica and they accepted it without question! They answer the same to all 1 star reviews !!!!very bad service after eight years I will close my account
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March 2023 by Assel Makhmetzhanova
Attitude of the woman teller is the worst. Impolite, rude and thinks of herself too much. The manager short guy with glasses does not even know what he is doing there. Dream team
