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November 2023 by Kristy Thackerson-Bridges
If I could give negative stars I would. The pharmacist will not special order medications, habitually give false information to patients and will deny patients their medication.
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September 2023 by Eileen Lower
This CVS has improved significantly in the past year! The store portion was struggling quite a bit for a few years with things like staffing, inventory management, and check out machine maintenance, but that has all been addressed and the new team is great.There's always an associate by the door now, which did take a little getting used to as you're under very direct surveillance as you enter, but it means self-checkout problems are actually resolved quickly now.The pharmacy is great, love the whole staff. Mr. Amaso in particular is both incredibly knowledgeable and works tirelessly to take care of you. He also deserves credit for administering my annual flu shots more casually and painlessly than any other vaccinator I've worked with in my lifeThis would be a 5 star review if not for issues outside the control of the local team, such as limited pharmacy hours due to limited staffing and the need for heightened awareness in the parking lot due to the unending construction work in this area
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July 2023 by Victor Barnes
The seven minutes I was in the Store I was followed around by the store manager, Joel. I'm a black American guy and I was targeted by this store manager since he had no interest in any of the Caucasian people that were in the store. Soon as I walked down the isle from when I first entered, I noticed him running down the aisle to beat me to the connecting isle. Then Joel followed me making it uncomfortable for me to shop. I was embarrassed... This man even admitted that he was following me
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July 2023 by Sierra L.
I've gone here 4 times and each time I visit this specific location, I will ask if a product is in the back and the answer is ALWAYS, "our truck just pulled up and is unloading so we can't get to the product." This specific time I received the response, I asked manager Josh why is it that I experience this each time I visit. Instead of offering a better time to visit the store or asking if there is another location he can check that may have the product, he responds nastily; "I find it very hard to believe that every time you come we say this" As if I were lying. Is this how we are handling customer service these days? If you like helpful, clear and concise customer service and a store with an array of available products, the location on West Alabama and Shepard is NOT IT. Josh, please return to training and customer service one-on-one classes; it seems to be about that time for you and your disheveled looking staff.
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March 2023 by Randy Wall
Purchased a product today (I rarely shop here) only to discover the box was empty when I opened it at home. Wow
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February 2023 by Rixxy Tolentino
I ordered online so I could pick my items up after my shift. Doors were locked at 10:40. I saw an employee inside so I called the store, they just let it ring. Upsetting as I already paid for my order and it wouldn't have taken more than two minutes to hand me my bag.
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February 2023 by Jackson Sophat
Great place, with plenty of parking spots, and the staffs are very helpful!
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February 2023 by Erika Tolentino
I ordered online so I could pick my items up after my shift. Doors were locked at 10:40. I saw an employee inside so I called the store, they just let it ring. Upsetting as I already paid for my order and it wouldn't have taken more than two minutes to hand me my bag.
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November 2022 by Starlettdion Williams W.
stupidest people work here 0/10. one of the workers helped me and then zipped her jacket up so no one could ask her questions, saying she didn't work there..
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October 2022 by LM F
Excellent customer service at this pharmacy location. They rush to fill your prescriptions and are very kind and helpful!
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July 2022 by Caroline S
There was an issue with our insurance and Calvin went above and beyond to sort it with their head office and then contacted us back to rearrange our appointment. Fantastic service and clearly really cares about those using the pharmacy. Thank you!
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July 2022 by Tara De La Garza
Literally the worst customer service I’ve ever experienced been in multiple times and associates choose not to help you. Also went to fill a prescription there and was told that they did not have what they needed to fill that prescription
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May 2022 by Chris Whaley
UPS access point is not well run. I had a package that was rerouted to this point and when I got there it had already been returned to the sender even though according to the email UPS sent I had 4 more days to pick it up.
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May 2022 by CARI BROUSSARD
Pharmacy wait times for phone calls are ridiculous. I have been waiting over 15 minutes.
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January 2022 by Alexis R.
It's impossible to believe that you go to a CVS and manager Zayn doesn't do anything to fix register when client is waiting for more than 20 mins because the employee was rebooting the freeze computer and then I have to leave because I couldn't purchase an exchange of gas tank. The service is so horrible. Management should always Be aware of customers when a "convenience" store is offering its services.
