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June 2022 by Maysa Sous
All the stuff is very rude!!.not nice when they talking with people...not nice..super bad team and service!!.in jenetta Westheimer...speaks to people in a brutal and violent way. Please change all the staff...we have big suffering when we pick up the medicine from this cvs .!!...plz try to change the team!!.we hate go and pick up the medicine from it..Because they are not nice to people...super rude and not nice with people!!!
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April 2022 by Cynthia Salas
Have been to the store several times. They never seem to get my prescription right. Poorly managed
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March 2022 by Terren Loper
Never really been in here while it was clean. Boxes are always all over the place and parking lot has layers or glass in it all the time.
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January 2022 by Pamela A.
The cashier Jose was very helpful. I will be back to this location, 11/10. Everything was super clean, organized, and stocked. Great job!
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January 2022 by Jared Teal
I'm not a harsh person and I normally don't put anyone on blast. Juaneshia has the worst attitude!! She acts like your a burden when you ask a question. It seems like the cell phone is more important than a paying customer, the reason why she is there is because of the customer. Honestly they need to shut the cvs down or recruit someone who cares. if you hate your job, then quit. Don't make others miserable. This place doesn't take cleaniness seriously so wear 3 mask.
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January 2022 by Jhené Martinez Eke
Absolutely unnecessary wait time. The Pharmacist manager was nonchalant about the fact the woman administrating the vaccines were just running her mouth, about irrelevant information as though there are not people waiting to be seen. It’s very unprofessional and unnecessary. What type of sense does it make about disclosing the timeframe to me yet you have someone back there greater than the allotted time… again absolutely rambling and wasting time. I’ll be sure to not go through this crummy pharmacy for anything else, let alone reference people to stop by. I am the type that will drive a distance for service. DO BETTER AND BE BETTER AT CUSTOMER SERVICE.
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January 2022 by Amanda Power
Really disappointed with the staff at this cvs. I visited the pharmacy at 7:25pm on a Thursday night. My 3 month old son was very sick and needed a prescription. The cashier at the drop off counter informed me that they had the medication but it wouldn’t be filled until the morning because they were getting ready to close. Seriously!? You couldn’t take 10 minutes of your time to fill a script for a SICK BABY? A BABY! I returned in the morning at 9:16am to pick up his script. I explained to the staff what had happened the night before and all they could say is “well I don’t see why they wouldn’t fill it”. No apology, no empathy for the fact that your staff made a 3 month old innocent baby suffer through the night when he didn’t have to. I was back in my car with the prescription by 9:33am. It took 17 minutes. My son had to suffer because your selfish employee couldn’t be bothered to take 17 minutes to fill his medication. To do her job that your company pays her to do. Instead she was more concerned with closing early. If she doesn’t have compassion for a tiny baby then maybe she shouldn’t be working in a pharmacy.
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January 2022 by Jeevan Kumar Ramanujakootam
My son got injured and I was worried. Juaneshia was patient and guided me every step to select required medicines. She was awesome and I can't thank her enough. This is a holiday weekend so it's not easy to reach primary care physician.Juaneshia, you were Awesome! I appreciate it.
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January 2022 by Sandra Kelly
This CVS was filthy. The cooler with drink had LOTS if visible mold. The restroom were filthy, filthy. Literally stay away.
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December 2021 by Jhené M.
Absolutely unnecessary wait time. The Pharmacist manager was nonchalant about the fact the woman administrating the vaccines were just running her mouth, about irrelevant information as though there are not people waiting to be seen. It's very unprofessional and unnecessary. What type of sense does it make about disclosing the timeframe to me yet you have someone back there greater than the allotted time... again absolutely rambling and wasting time. I'll be sure to not go through this crummy pharmacy for anything else, let alone reference people to stop by. I am the type that will drive a distance for service. DO BETTER AND BE BETTER AT CUSTOMER SERVICE.
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December 2021 by K. C.
3 stars overall for this CVS location? [insert eye-roll emoji] Where you can schedule your Covid-19 vaccinations and booster online 24/7 with more than a few appointment options? When you're emailed reminders about your upcoming appointment until the day of? Where pharmacy staff and nurses are super sweet and extremely knowledgeable? Where they inject you with that good-good (Sorry but not sorry, Johnson & Johnson #PfizerStrong)? Where you get a little vaccination card to keep in your wallet? When you can access your vaccination records online 24/7 in just a few clicks? When you're NOT sent some ridiculous bill because of an administrative snafu like we've all heard about on the news? And where they lock the bathroom so you don't have to deal with all that? I don't think so, so I'm here to testify. Thank you, CVS Pharmacy!
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October 2021 by Simple Girl
This "store-pharmacy" is always filthy. It looks like nobody takes care of the trash bins overflowing with old trash, the grounds outside are littered with trash, and inside looks like no one sweeps the floors or dusts the shelves. Some merchandise can be found always on the floor. As soon as you walk in, you breath dust and stale air starts filling your lungs. The staff looks also discouraged, unhappy, uncaring. For a "health place" this establishment is just another disgusting dirty establishment to avoid. Location at 9292 Westheimer Rd Houston, 77063. Shame on CVS.
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October 2021 by Elsecuas
It's a decent cvs but honestly the customer service is not the best.
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October 2021 by PCR
This "store-pharmacy" is always filthy. It looks like nobody takes care of the trash bins overflowing with old trash, the grounds outside are littered with trash, and inside looks like no one sweeps the floors or dusts the shelves. Some merchandise can be found always on the floor. As soon as you walk in, you breath dust and stale air starts filling your lungs. The staff looks also discouraged, unhappy, uncaring. For a "health place" this establishment is just another disgusting dirty establishment to avoid. Location at 9292 Westheimer Rd Houston, 77063. Shame on CVS.
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September 2021 by Arman Fathizadeh
We picked this place by mistake. Then tried to reach them on the phone to cancel the prescription so we can go elsewhere. Spent hours on hold and never could rrach them on the phone on a business day.