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August 2023 by Senya G
Took my dog to buy gifts for her first birthday and the woman that helped us was so kind! Loved the selection of toys they had so we got a few birthday gifts for our dog. We're from out of town but I'll be coming back anytime we visit! They also had cat toys and beds which was a nice surprise.
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December 2022 by Hannah Elizabeth
The store itself is cute with a unique selection but ordering from their website is an awful experience. Items always take longer to ship/arrive—and when I say longer, I don’t mean days, I mean weeks/months. Placed an order end of October, when I still hadn’t received it by the end of November (even though it said the item would ship in 1-2 weeks) I reached out to cancel and get a full refund. Customer service obliged. Here we are nearly another month later and I still haven’t received my refund. Amy from their customer service takes days to reply to an email and when she does she blames my bank for the delay? When I try to call the customer service phone number, no answer so I leave a message and have yet to receive a call back. I finally got so frustrated I called my bank and disputed the charge—they had no record of this merchant trying to refund me. Unless you’re at the store purchasing something you physically see, avoid. Avoid special orders or ordering online. Very disappointed, I loved shopping here when I lived in Houston. It’s just bad customer service.
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September 2022 by Bryan M
A must see!
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July 2022 by Abraham L.
Great service and attention is truly charming, the variety of things widely recommended. Un gran servicio y atención es verdaderamente encantador la variedad de cosas ampliamente recomendado
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July 2022 by Rachele Weedin
Love this place! Amazing quality clothes, designer bougie dog boutique. The owner is fantastic and sweet. This is worth traveling from Dallas to shop here
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July 2022 by Katherine Miller
New website design looks pretty bad, but the pet apparel is beautiful
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April 2022 by Georgina H.
came to this store assuming that their customer service was going to be of the highest level. Very disappointed. I purchased a leach (BB-Buddy Belt) aporoximately $80.00. The leach unravelled at the handle. Took it back a week later only to be told by Joann that the store policy does not accept returns, replacements, etc. must go through the vendor. i explained it was a faulty merchandise. She didn't care. owners cannot be reached. I need a new leach.
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November 2021 by Ashley Alakija
Everyone who works here is so nice and helpful!
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April 2021 by Margaret Hammock
Marlie loved her red shoes!! And today she got another pair in pink. She loves this store!
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April 2021 by Fran
awesome selection, knowledgeable and friendly people!
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February 2021 by Laura Tugade
So many selections to choose from. Joanna was so patient and helpful that I was able to get outfits that fit my cat. Great customer service!
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February 2021 by elizabeth jeanine
Lovely selection and the staff is always helpful! Perfect if you're looking to splurge on your pet.
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November 2020 by Stefanie S
Ordered something from them that the manufacturer shipped. A part was missing (the power cable) and the folks at Funnyfur gave great customer service. The manufacturer took an unacceptable amount of time to ship the part and Funnyfur kept following up with them. When I finally got the power cord and plugged into the item, the item itself didn't work! Once again, Funnyfur responded in a timely manner and sent me a return label the same day. I really appreciate that and highly recommend them. I will also be ordering from them again (but not anything made by that manufacturer!)
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June 2020 by Marcie Visneau
This place is awesome!! I called at 330 and they closed at 4. It took me 35 minutes to get there and the lady working there stayed open for me!! Omg so sweet of her and I got what I needed and been looking for!!
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January 2020 by Ashlie Dranginis
I Purchased a dress and measured my dog correctly. The dress that I received was not of the same quality as the pictures. I could not get my dogs front two legs in the dress, it was that small. I immediately sent an email saying I was going to return it. I did, in the original packaging and the dress never worn. I got an email saying that they received the dress and I am getting a partial refund. I don’t understand why I’m getting a partial refund considering I paid for the shipping to send it back and my dog never wore it. So basically they’re making money off of selling items that are too small and not refunding The entire amount. That sounds like a scam to me.
