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February 2024 by Brent Decker Jr
WOW, what can I say that's enough for these folks?!? RACHEL knocked it out of the park with her customer service skills! She helped me with a very bizarre situation that involved my account being frozen. Patient, endearing and communicative - amazing qualities at her disposal! I cannot thank you enough for your service and advocacy, Rachel - you really helped me and my family out!!!!ALSO, big shout out to the other personnel on site who maintained the line while I ate up space. You guys rock!
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December 2023 by Rachel Perez
Jessica, Rachel and Jessica are AMAZING. They have help me stay Secure with my finances and helpful in my hard situation. If you have any questions the whole office can definitely help you.
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December 2023 by jaber Cher (Jimmy)
They told me that i can open a account with insurance and when i got back basically told me no
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August 2023 by Brenda Poulignot
Love the people here
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August 2023 by Bill Klozik
Elisea Sanchez is an ASSET to this bank. She was able to GET THROUGH to the ATM claim department and FINALLY get my money back that the ATM "ate." I'm giving Elisea the five "stars" but a ONE STAR to the bank's phone system. I tried calling to thank her for getting results. I got connected to India (!!!), transferred back to Hurst, TX and what did I get??? -- A stupid recording sending me to the same 800 number!!! Don't wast your time trying to "call the bank on the phone."
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July 2023 by Rafa Chow
Worst customer service, I ever got from Chase. The long wait of more than 45 min to add a user.
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July 2023 by Adam Reed
Big shout out to Russell Pietzsch. He has helped me with my banking needs multiple times and every time I've been really impressed with his knowledge of the products available, as well as his helpfulness. Really impressed.
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July 2023 by Michael Patterson
I went in to cash a check drawn on Chase Bank. I do not have a chase bank account but do have a chase credit card, which I am going to cancel. They wanted to charge $10 to cash the check. Exorbitant fee to cash a check on their bank. Highway robbery by the bank.
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January 2023 by Vivian Nguyen
I worked with Daniela to open a few accounts and she was absolutely amazing! So knowledgeable and great customer service!
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January 2023 by Joe Hebert
They gave horrible customer service while depositing a client check for my business
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December 2022 by V C
This branch had ZERO compassion for a customer who was badly in need of a restroom after making a deposit through their drive thru. I arrived at their doors right when they were about to close.They were opening the doors to let a customer and employee out. I was hoping they would allow me to quickly use their restroom. The woman refused, spoke to me right through the glass doors and just said “sorry” with a face that didn’t mean it.
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December 2022 by Valerie C
This branch had ZERO compassion for a customer who was badly in need of a restroom after making a deposit through their drive thru. I arrived at their doors right when they were about to close.They were opening the doors to let a customer and employee out. I was hoping they would allow me to quickly use their restroom. The woman refused, spoke to me right through the glass doors and just said “sorry” with a face that didn’t mean it.
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December 2022 by crystal espinosa
I would love to give a shout out to Russel he is great.He is so knowledgeable and has a overall great costumer service.
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September 2022 by ava woods
Renee was so helpful and kind helping me set up a new account. She told me about so many options I had no idea existed. I really appreciated her thoughtfulness and attention to detail.
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July 2022 by Mary Brooks
I went in to get cash, looked a mess because I just mowed the lawn. The young lady that was greeting people showed me how to set up the digital card and how to use the ATM since my new card hasn't arrived yet. That was amazing customer service, in makes me happy to be a chase customer
