-
August 2024 by Sharad G.
BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM I got the water softner and RO system installed from them. After an year I thought to replace filters with the local plumber and came to know that I cannot replace filters as these people installed the sealed housing which means you cannot any filters there and you will be forced to buy filters from them only and they charge few 100's dollars every year. When I was buying the system originally They told me I can install filters my own from anywhere.They LIED to me. IF YOU ARE BUYING FROM THEM THEN THROUGHOUT YOUR LIFE YOU NEED TO PAY THEM. PLS STAY AWAY FROM THEM AND GET FROM SOMEWHERE ELSE. THEY ARE BIG TIME LIARS. I WASTED MY $3000 with them.
-
July 2024 by Hong Yen P.
I have Onit Home Installed whole house water filtration system for 6000$ and paying 37.88$ monthly for maintenance which come with filters changes and 2 hours of technicians yearly . But when it's time to schedule maintenance, it's impossible to schedule because they asked for series number so they can order parts which I can't locate so I asked if they could look it up in their records . They said they have tried not unable to locate the information. I kept calling back request to get answer and update from a manger... all I got is she will call me back. Posting this review so someone who is thinking about doing business with them... runaway. Dont be like me
-
April 2024 by Ashley R.
Do NOT get your security system from them! They burnt up our $200 3 month old modem from plugging it in and out too quickly/often and they are refusing to reimburse us. They claim this is not their responsibility and this has never happened before. Also, when they say they'll call you back in 20 minutes, or even a week, don't believe it. I had to call 3 times on this issue to finally speak to someone. I am severely disappointed in this company.
-
November 2023 by Eric Sebastian Rodriguez
The initial person that came out to test our watee really knew his stuff and was very kind. The technicians who installed the unit were honest and awesome. They definitely went above and beyond when installing the unit and I am very grateful for how they helped me.
-
November 2023 by Rhulx Sarrazin
Technician were wonderful people. Properly demonstrated use of product (home water filtration system). Very professional, informative and patient. Product was installed efficiently. They also cleaned up after the work was done.
-
November 2023 by Lillian Wendt
Everyone through the company was awesome the worker were efficient and respectful of our property and took time to explain everything the installed and the general up keep!
-
October 2023 by james james
The rep was very courteous and responsive. Being a veteran and the fact that the company favors and supports veterans is very refreshing. He explained my options and gave me the information to make an informed decision. I am very happy with the level of service I got.
-
October 2023 by Walker Easton
Brad represented Onit Home with class and professionalism. He didn’t try to push a sell but educated us to simply help determine which water softener and filter was best for our family. People often times don’t think about water quality and how much of a role it plays in our health. Give Onit Home a call and ask for Brad. He will give you an honest diagnostic of your water and make recommendations from his own personal experience. Loved the service and the products!
-
September 2023 by Felica Y.
We moved into our new home on early May 2023. Our water softener has already malfunctioned and getting someone to arrive on time to troubleshoot the issue has been a task. With 4 months installed why is it malfunctioning and a piece has to be replaced but they charge $90 for a diagnostic. Why, what could have broken or malfunctioned during this length of time (only 2 people occupy the home and we work all day) unless it was already broken when installed. Not happy with the level of service, customer service follow up and follow through or the ONIT brand. If you made a good product you would stand by it. If our system was not already paid for I'd go with a more reputable company. ONIT CEO, if you are reading this do better!
-
September 2023 by MrandMrs Carlyle
We got our water tested and went with the Ranger system along with the RO under the sink. This was suppose to be a one day install and here we are at two weeks and still no kitchen faucet. The wrong color faucet has been goofed twice meanwhile Onit Home has been paid in full. Our tanks are located in the garage and we asked if the piping could be low to the ground since they are running across the visible back side. The installers reply was “that requires extra parts.” Also, all trash from the install was left in our garage which we thought was unprofessional. I’ve taken off work 4 times now and this process has been very inconvenient for my family.Update after this complaint and call from Onit Home: First off thank you for following up on this. We didn't go with the temporary sink option because we were told within 4 days our correct colored sink would be delivered/installed. Had we known the order would be wrong a second time, we would have taken the installation so at least we had something usable. Thank you for getting out here the next day after this complaint to get it installed. Marquise has been great and we really appreciate the follow up. I have moved this up to 3 stars and will update again once our install is complete.
-
August 2023 by Courtney G
Everyone I have worked with so far has been amazing! Friendly, attentive and detail-oriented. Highly recommend OnIt!
-
August 2023 by Karen Krygowski
Tracy was incredibly friendly and helpful. I was having trouble with my system and she helped me troubleshoot and walked me step-by-step through the process that got me back in working order! She helped me navigate a stressful situation with friendly professionalism and made me feel like a valued customer. Appreciate the Tracy’s commitment to customer service. Thank you Onit!
-
August 2023 by Arielle Graf
This company is running a scam service in offering water filtration installation.I was initially contacted by them through my home inspection company after recently purchasing a home. A representative offered to come and complete a free water test. The day he arrived he “tested our water” and found supposed impurities to the highest degree. He claimed that our area’s water was worse than Flint, Michigan and he was surprised it had not made the news. I was shocked as I had never heard such claims. I asked him to provide proof. He became defensive and stated he was very busy and worked 16+ hours a day which prevented him from having the time to supply proof. He then showed me some of the supposed test results which contained a glass of muddy disgusting water which supposedly came from my fridge filter. He then went on to try and push an expensive filtration system which costs more than $6000.I advised him I would think about what he offered. I then quickly purchased my own home water testing kit which showed no detectable harmful levels of any chemical the salesperson claimed was in my water. WATCH OUT FOR THESE SCAMMERS! DO YOUR OWN RESEARCH!!
-
July 2023 by Salvador Contreras
The ONIT team was on time and gave me a heads up text prior to arriving. The whole crew was extremely friendly and professional, they also did an excellent job at explaining everything. The service itself is already doing the trick and you can tell right away that you're getting what you paid for and then some! Happy to be a customer and happy to spread the word to my friends and family!
-
July 2023 by Alexis Wright
These 5 stars go specifically to Tracey who is part of the tech support. She was extremely pleasant, gave very clear directions, and was able to help us solve our issues with the panel all over the phone while saving us money in the process.I've dealt with other support teams before and haven't had as pleasant of an experience or even received answers immediately the way I did today.Thank you Tracey for being a rockstar.
