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January 2023 by Saidy Garcia
Please do not do business with this pharmacy, I ordered a medication that was supposed to be delivered by a certain date before I would be leaving out of town. When the date came I called and they said the package wasn’t going to arrive the date it was promised. At this time, I asked them to cancel the order and they said they couldn’t be cause the medication had already been shipped and they refused to reimburse me even though by the time the medication arrived it was going to be too late and I would no longer need it, they basically said that was not their problem… do not do business with this company!!! They only look out after themselves and could care less about the customer..
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November 2022 by Mary Stutts
We had eexcessant deliver through fed-ex delivery but now they use ups. ups was too lazy to deliver to our house and delivered 300 ft east of our house. We looked 9 days over 20 acres for our package before the driver came back to show us where he put it behind a wooden fence instead of the front porch that he put in the tracking information. In the mean time we had to get samples from the doctor because TOI would do nothing. They refuse to use the post office instead which would cost them less but want $10 extra to use fed-ex.
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September 2022 by Antonio Insausti
This people is the most irresponsible business in the entire world! They charge me for my medicine and also asked for tips “supposedly for the Driver” and at the end they send it via FedeX so, the tips was for the Fedex driver???? Not only that! The medicine never arrived to my address, when I called the pharmacy the asked to call Fedex, they said they shipped the medicine and wasn’t their problem, I asked for my money back and they declined to return me the money.If you want an advice never do business with this people! Because they are so irresponsible! And they never will accept their fault!
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February 2021 by Tom Werner
Overnight to Indiana. Quite competitive pricing. Fully endorse this business!
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November 2020 by Anna-Laura
I call them from KY, they fill my prescription and I get it the next morning through FedEx. WHY AREN'T ALL PHARMACIES RUN THIS BRILLIANTLY?!!!
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February 2020 by Barbara Downs
I experienced very fast, personalized service with a price point well below my local pharmacy. I will definitely use this pharmacy again.
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January 2020 by Sarah Cohron
This pharmacy functions how every pharmacy dreams of functioning. This business texts me every time I have a prescription to refill. Then, all I have to do is give them a quick call, talk to a real person to verify some details, and the meds ship to my house for free in 2-3 days. It doesn't get any better than that!
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August 2019 by JL Mayberry
This pharmacy always has the best prices without any hassles. Our meds are delivered from TX to KY within one day. Amazing customer service!
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May 2019 by Karen Hutcheson
Total frauds. They have drs offices referring patients to them instead of local pharmacies promising a $5 copay on Accutane. They charged us a $5 copay then took $700 to $800 a month out of my HRA pool until they emptied it. Also they are a tier 2 pharmacy so they charge double what CVS or Walmart would charge. They obviously are not telling providers about their deceitful billing. I reported them for fraud and it's being investigated. Don't buy into their $5 copay scheme you are paying for it somewhere else!
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February 2019 by Dolores Parr
I need to report a HIPAA violation from your pharmacy - what is your phone number? I'm not finding any contact info online.
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October 2018 by Sara Fischer
My insurance doesn't cover my accutane, period! And every other pharmacy around me charges $600+ for a month supply. Pharmacy Toi got my month supply down so low it shocked me! I'm from KY and my prescription got to me the VERY next day not to mention the lady I spoke on the phone with was super nice and helpful. Love it!
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August 2018 by Cathy Gainey
I want to give a huge shout out to Pharmacy Toi in Irving. As I am always rushing from one place to another to fit in everything (who isn't!) I called in a refill on a prescription, they filled it the same day and I rushed by on my break to pick it up, so happy to get it the same day! I did not check it and did not realize until late that night I was the wrong item, again my fault! I called the next day to tell them what happened and get the correct item, they informed me they could not take it back, but could fill my needed item, obviously I was upset by my rush and mistake, but again thankful they could fill the correct one so quickly. When I arrived to pick up, I was frustrated by my mistake and was very surprised when the pharmacist said they would dispose of the incorrect item and refund my money, even though they did nothing wrong they made it right for me and I can not express how thankful I am for their awesome customer service.. made my day!!
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January 2018 by Marcus Lee
She goes above and beyond! She actually cares. She does not treat your prescription like another ticket that she needs to work on.
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October 2017 by Crys Ezell
Ive never had a pharmacy that reminds me of the neighborhood pharmacy I grew up with until I walked through the doors here and met the Pharmacist and Owner Valerie!!! She goes out of her way to help any of her customers!! I am forever grateful and a dedicated customer!! Great customer service and she always has everything you need!!!
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June 2017 by Sherman White
After making multiple visits to Pharmacy Toi, I wish to express my appreciation for the help I receive and for the store itself. The atmosphere is always very pleasant and the store is clean and well-stocked. Valerie Trang, the pharmacist, is most cordial and helpful. She is caring and concerned about my needs. She is a true professional and I would recommend her to anyone. Thank you! Sherman White
