March 2019 by Shelby Salmeron
Chocolate banana shake is Bliss!! S&s always have fast service in my opinion and my food is always on point. The burgers are quite delicious and fresh. I'm not a huge fan of shoestring French fries but my husband tried their flavored ones I think they were garlic parmesan and he liked them
March 2019 by La Trice R Herring
Food is wonderful! Love the variety of milkshakes and how they're created. Customer services and went down considerably at all locations just as wait times. There's really nothing to compare the prices to as they are unique, but don't expect the typical drive up fast food burger prices...they're a little higher. Oftentimes coupons come in the summer and sometimes they'll except even if expired (check with staff before assuming)
March 2019 by Samaria Pierson
Not happy with this place,I placed my order through the drive-thu and the burgers wasnt the way I orderes them, this location is the worst the guy making the food kept sneezing all over the grill😫😨 not a clean place and the manager didnt even address it whwn I pointed out to him. If the manager doesn't care then the employees wont either.
March 2019 by LEGRANTA WALKER
Got chilli cheese fries and I can say the people were more pleasant than the food.
January 2019 by kisha
Great food and the waitress is always nice and considered.... very respectable... Second time there and great experience and will return....the place was clean
January 2019 by Jonathan Bushman
Excellent quality food. Friendly staff. Low prices. Top notch burger joint!
January 2019 by Bre B.
Always a great experience at Steak and Shake! Restaurant was clean, staff was helpful, food was delicious and came out exactly how I ordered. No complaints here!
December 2018 by Jared S.
It takes a lot to go toe to toe with a Whataburger in Texas, but this location goes for it. The burgers are delicious, and despite it not being their slogan, you can absolutely have it your way, through the wealth of menu options. The shakes are fantastic, and the seasonal ones doubly so. It's definitely not fast food, but it's worth the wait.
December 2018 by Linda Lopez
Brought my grandkids and daughter for burgers after we left Grand Prairie City of lights. The server was trying to do a good job though the kitchen was a bit slow. We were hungry so we stayed. The burgers were good after all. I rate this two because there is room for improvement. Gave the server a good tip because we were a bit messy. No Baby change table.
November 2018 by Brandi George
Be prepared to wait. You will wait to be seated. You will wait to get your drink order taken. You will wait to order your food. But most importantly, you will wait to get your food. Do not go if you have small children because they will be miserable. After waiting 20 minutes after ordering food for it to arrive, we mistakenly ordered shakes when we finished eating due to promises we made to the kids. It took another 18 minutes. And it was wrong.
November 2018 by Ken P.
Atrocious service. The manager is just sitting behind the counter and not helping the one waitress. Seriously pathetic.
November 2018 by Victoria J.
Came at 2am....no one in the building. Doors were locked. Signage says 24hrs...a whole lie.
October 2018 by Melinda T.
My friends and I decided to come here after a night out and man, customer service is lacking significantly. The employees here look SO miserable. The lady got our order wrong like 3 times, and we waited more than 30 minutes for our food to be ready. Mind you, we did not customize order anything. We saw our food sitting on the counter for quite some time before it was handed to us. The manager brought out our food, and we were missing our shake. We asked for it and he looked like we had insulted him. When he came back with it, my friends asked for ranch, and he looked even worse. Wtf, get over yourself. Other than the customer service, the burgers and fries here were really tasty, but the cookies n' cream shake was freaking amazing! 10/10 would come back for the best shake NA. 1/10 would come back for anything else.
September 2018 by Jim Cox
Service was great. Seated and placed a beverage order immediately. The waitress was very friendly and nice. The taco salad was great. Nice menu with many low cost choices. Plenty of parking and easy to find.
August 2018 by Crystal H.
I received a mailer with some coupons and the pictures of the burgers and shakes looked sooo good. I figured that for $2.99 it couldn't hurt to give it a try. I stopped by in the afternoon around 130 pm and went through the drive-thru. I ordered the double-cheese steakburger and fries. I made some special requests (hold the lettuce and tomatoes, add jalepenos). When i got to the window, I asked for ketchup and ranch. They gave me at least 5 packets which is nice since a lot of restaurants only want to give you 1 or 2 packets. They also didn't charge extra for the ranch. Moving on to the food. I will say for fast food it was pretty good quality. The french fries were hot, fresh, and crispy. They were pretty much gone before I even made it home!! Lol...I forgot to check my burger to make sure they made it correctly but surprisingly everything was perfect. The burger was moist, the cheese was melted, and the bread was toasted. They use long pickle slices which I can't say I loved but outside of that I enjoyed it. Looking forward to coming back and trying one of the milkshakes next.
July 2018 by Oscar F.
Every time we go here the food is good and we really enjoy the shakes! And the staff is always nice! / But for the love of God do NOT GO THROUGH THE DRIVEWAY, They took 8 minutes for two shakes!! Two small ones!!, other than that this places is a most go when hungry
July 2018 by Anthony N.
My god how slow can one place be. Never have I come up here without a double digit wait with only one car in front of me. I'm pulling out of the drive in as we speak due to the absolutely dreadful wait time
April 2018 by Pete Wentz
Great food and good prices with good customer service
April 2018 by Tiana Tate
Great food and excellent customer service ! The Manager " John " I believe ?! Is super nice and understanding of customers needs ! Definitely will be back !
April 2018 by Jason Hubsch
This is the best Steak N Shake in the area. Staff is always friendly and accommodating. Food is is fresh, fast, and delicious. We live another town over, and have our own SnS in town, but it's terrible and we always make the trip out to this location instead. Highly recommended!
April 2018 by Scott B.
I saw the terrible reviews and worried when we came in. We were met by a friendly lady and immediately seated. They were very kind to our 5 really small kids. The place was clean service was friendly and food was very good. I would come here again without question.
March 2018 by d graham
Always a decent visit. good food and nice prices. clean store. Friendly waiters and plenty of parking
March 2018 by Krystal Nguyen
I am extremely disappointed in this Steak n Shake. For the past couple of years, the majority of my to-go fries have been salt less. My order is either incorrect or the order takes too long. Today I went to use a gift card I received about 6months ago, but when I tried to use it I was told they switched over to new gift card styles and mine most likely got deactivated. The initial guy who took care of my order didn’t know what to do so he handed the card off to another guy to figure it out. When I was given that info I was fine and agreed I would figure out the card situation on my own and continued to pay with my own credit card. While waiting for the process, I noticed 2 guys playing around and using foul language behind the man taking care of my transaction. He handed me the bag of food after paying and told me to have a nice night. After driving away I noticed my fries didn’t have any salt, and later realized they forgot to give me my drink. I use to love this Steak n Shake location. The food quality was great, it always was delicious and the service was spectacular. Now my order is frequently messed up or tastes horrible. I will no longer return to this location.
February 2018 by Candace O.
I went into Steak 'n Shake around 8:30-9pm with a few friends. The food was tasty and hot. Our server Alisha was in a rush to go home as she said it a loud. She didn't refill our drinks and when she did, she dropped them off while on the phone. She was constantly on her phone. Overall you don't go to Steak 'n Shake for a fine dining experience just the food, right?
January 2018 by justin v.
Bad service, slow food, always under staffed, last time we went we waited 10+ minutes with no water or contact after being seated... We walked out and they probably never noticed...
December 2017 by Diva K.
This is gonna be my first and last time on this place. Waited for more than half an hour just for one milkshake but still they are not bringing it saying 1 min they just kept us waiting but after 45 min long wait we asked to talk to manager but manager went inside kitchen and not ready to come to talk. I understand if restaurant was busy. It was so empty then also we didn't get our order. Worst place and worst service
December 2017 by Mike N.
Steak 'n Shake and Roaches.... uhh this place needs a pest control contractor to visit this facility ASAP....their was a live one roaming on another table across from us and when I look down on the floor, I see this dead one. Gross and Nasty...the Irving Health Department needs to come visit this location please...
October 2017 by Mary L.
This place is not even worth a star. We sat in the drive thru no one ever answered to take our order so we pull up to the window tried to get a person attention and still that didn't work!!! Horrible service well non existent!!!
October 2017 by Chandra J.
Went to Steak and Shake for the first time today after hearing about it for years. I was in a little bit of a hurry and I did not realize you could sit inside, so I wish I would've had more time. I walked inside and was taken back to the 1950s. Tons of red, white, and black colors decorated the walls, booths, and chairs. I walked directly up to the counter and I was asked a little rudely if I was eating in or taking away. I replied that I was taking out and he showed me a menu. I told him that it was my first time here and asked him what he would recommend. He told me everything was good, but most people like the guacamole and mushroom burger. My eyes went to the Portobello burger and I asked about this. He replied that it was okay and quickly took my order. For the fries they had two options of Cajun and parmesan garlic for an extra .29 cents, so I got the parmesan. I thought I was done until the man mentioned that their regular flavored shakes are half off--it was 3:45pm. So, I got the orange freeze. My total was only $7!! My shake came out first and I was pleasantly surprised by the size! It was around 12 ounces of orange heaven!! It waa super thick, so I took my time drinking it. The fries were small, but packed full of flavor. I am so glad that I got the parmesan garlic for an extra .29 cents! They were very yummy!! Now to my burger, not so good. I was expecting there to be some tomato, onion, or at least lettuce--there was none of that! Literally it was just two plain buns smashed together with flat meat, mushrooms, and onions in between. I was not impressed at all and the best thing about it, if I can even say that, was the garlic sauce. I am going to do my best to finish it as I hate wasting food, but if the location was not so far away from where I was I would return it. It is sad that the best thing about steak n shake is their shakes and fries...but maybe eating in might be better?
October 2017 by Haley K.
Being used to a horrible Steak 'n Shake near home it's not hard to be outstanding. This one knocked it out of the park though. The first time I came to this one we had gone to Applebee's to find it closed, sat at a not busy ihop with three waiters for an hour with never getting a refill and being forgotten. So we left $ for our drinks and walked out; which at least two other tables did as well; particularly after watching a party get food after 1 1/2+ hours and it be wrong. So we came here; waitress was awesome! Lots of refills, food was decent ... we ordered got food/refills, ate and were ready to pay in 45/50 minuets to the just getting drinks next door. Then we had amusing drunk guys come in from a lift/Uber ride after us which was a plus. We came again another time and it was great as well. Now this is our late after gig stop vs the two that failed us that faithful night!