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January 2024 by Bobbie Bradford
The teller was very friendly. I was able to complete my transaction without needing to have an account. ??
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November 2023 by Rohit M
I have been a customer of Wells Fargo for over 20 years and this is one of the worst branches I have seen. Went there for an issue with my account and they could not help and they said I need to make an appointment multiple times.I made an appointment and went they did not have the staff and finally they got someone to help which was useless as they could not solve the problem. I am closing my account.I think most Wells Fargo branches are going like this, lack of customer support which used by the best many years back.Unfortunately I cannot rate them -5.Stay away from Wells Fargo.
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November 2023 by Sandy
I don’t remember the guys name who helped me open an account but he has an excellent communication skills. He knows how to interact with customers. Highly recommended location for banking needs.
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October 2023 by K Guenther
I went the other day to close my account with Wells Fargo and the customer service was so rude to me for doing so. They were talking bad about my decision as well as talking bad about the other banking company I am now using. I felt hurt and not welcomed!
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September 2023 by Nikki Lee
Horrible customer service. I was assisted by a teller named Vanessa today who was extremely rude and made things extremely difficult for me. I won’t be back to this location and I hope someone talks to her about representation and how to provide good customer service.
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August 2023 by Greta G.
This location really seems to be turning around. Great efficient customer service. Would recommend!
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August 2023 by Stephen Doherty
Super slow tellers. Every time. Even when I’m the only one in the drive through.
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July 2023 by Jab ch
Very slow processing. Even though I’m next in line, they held the line because they are slow. Had to wait over 30 mins in line.
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June 2023 by AJ Yazdani
Called to make an appointment for my business account. Person on the phone was rude, and lazy. I asked to speak with the manger? HE SAID HE WAS THE “MANAGER”!Unacceptable behavior from store manger.
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June 2023 by Jason Pierce
Winning the Spain try to get my direct deposit my account number in my routing number I have lost my whole wallet and ID I had my debit card with Ben they will not give it to me I don't know if it's some type of policy but I will not be returning to this bank again I'm a long-time customer for Wells Fargo I will not be returning to this bank again I will go to a different Wells Fargo even if it's 5 mi away from
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February 2023 by shahir ratnani
Worst customer service ever. They have a NO for everything. Only 1 teller all the time 30 minutes wait for every small thing.
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February 2023 by Kaila Newsome
This is the worst Wells Fargo I’ve ever been to. Customer service is non existent. Rey Avila very nicely helped a lady with her cashier check for about 25 minutes. I waited patiently in line for 25 minutes while she did her transaction. No problem. While I was waiting Byron Flores is just sitting in the back looking at me waiting in line. I get up to the teller window of Rey Avila just for him to tell me he’s going to have me move aside and WAIT some more so they could get the line down - the same line I was JUST waiting in for my turn. Rey then makes a disgusting comment about “well they’re paying you by the hour” in regards to my employer on whose behalf I was making the deposits. And actually Rey if you’re reading this no I’m not paid hourly, I am a salaried PROFESSIONAL. I very calmly sat and waited although I shouldn’t have after that rude remark and being asked to move aside when I waited in line just like ALL the other customers. Then Byron proceeds to get up and finally help the other 6-8 people that came in the bank AFTER me. Both of them need to be taught customer service if they keep their HOURLY paid jobs. Believe the other reviews in regard to this branches treatment of African American or non Hispanic people. Every single person they serviced in the HOUR I waited was Hispanic or white. Completely disgusted with Wells Fargo. I will be filing a formal complaint as well. Also, take care of how you speak to people - you never know who’s connected to who and how it’ll affect you later in life BYRON FLORES AND REY AVILA!
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February 2023 by Julie Bailey
Met w Lenny Vasquez, banker after extremely awful experience with Grapevine Wells Fargo today with the manager as well as the teller teller’s name was Oscar. They informed me I could wait for hours if I wanted to to meet with a banker or I could make an appointment and it would have to be at 3 PM and if someone was also with the person, the banker at that point, I would end up having to be delayed except for my experience with Mr. Vasquez. I would be leaving Wells Fargo bank with all of my money accounts. Last Friday I also had an equally unpleasant experience, the brown Arlington Brown Blvd., Arlington location with a teller by the name of Drew. There were 10 people in line and they only had one teller for the walk for the teller line yet they had another teller at the drive-through line and very few cars there waited almost 30 minutes when I explained my concern to him it was he said it’s OK. I explain to him it is not OK but they do not give customer service for people who walk in to the bank to deposit their money today’s experience was excellent with Mr. Vasquez. However, if I continue to have these terrible experiences with Wells Fargo, I will be leaving with all of my accounts.
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January 2023 by Shyam Uthaman
I almost didn't go here because of the bad reviews. Firstly, the bank was surely understaffed but the tellers and banker were extremely helpful. Special shout out to Robert Knutzen who was extremely kind and helpful to my wife and I who came in with a cranky 1 year old trying to get a bank account opened. He was also helping others when we came in ..
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January 2023 by Scotty Pitts
This Wells Fargo is by far better than any Wells Fargo I've been to. The service is always quick, the people are always kind, and the drive-thru is always open every time I'm there
