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January 2023 by D F.
Very dishonest dealership. They said they were going to sell me a car at MSRP but added $2,595 for a "consumer protection package" that covered door dings, key fobs, and up to four times without telling me until I noticed a discrepancy in the price. I told them that I didn't want the "consumer protection package", and they refused to take it off.
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November 2022 by Juan Miranda
It's not good, take my car and to be able to fix it they take a week to fix two things and well I try to talk but there can be one. more than half an hour and no one deigns to answer I don't know why there is such bad service being such a recognized agency
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November 2022 by Justin H.
I called about a vehicle at a partner lot, salesman, Christian, that was not very knowledgeable about their Orr auto group asked I text him info to confirm vehicle I was interested in. It took him 30 minutes to respond and tell me he would know something "within an hour" and would call me. 2 hours later I show up at dealership and asked why they couldn't even keep their word to call me and give me and update of "we haven't heard back, we'll let you know" the sales manager came out to nonchalantly tell me oh well. He ended by telling me he'd call me when he hears something, guess who still hasn't called...Customer service is at a level zero at this dealership, zero leadership qualities in the "management" department. It's sickening this is the way the world is going and it's accepted by society.The only positive I had about my visit was the experience with a young gentleman that met me outside that joked with me about Christian being asleep instead of working, I hope someone offers him a job at another dealership so he can get out of a bad environment.
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July 2022 by Donna L.
While traveling I hit an object in the road and ruined my wheel and tire. After trying several places to find replacement I found Pattersons. The service department was awesome. They called around and found a wheel and tire at 2 different locations. Went and picked them up and put me back on the road. Thank you Patterson of Kilgore!Donna Lipsey
