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March 2024 by Jonathan B.
I've been a customer of Verizon for nearly 15 years now. In general, my service has been strong and reliable on countless roads less traveled, global gallivants, and backwoods trails. My experience in store locations has always been more miss than hit. This particular location has never failed to keep me assured that Verizon still appreciates my business somewhere in the process. On my most recent visit, I was looking to upgrade my Pixel 6 to a smaller and lighter Pixel 7a. I like seeing that the trend for cell phones is not strictly bigger and heavier. Manny was helpful and attentive throughout the whole process. Yes, even in the middle of a weekday, there was about a 30 minute wait before I was assisted. But once they get to you, they focus fully on you. I left with my new phone in hand and all of my questions about it answered. Plus, he even eased my concerns about some billing confusion and let me know about a better plan option for future international trips. This is the best Verizon branch in Lubbock that I have found.
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January 2024 by Juan Gutierrez
Friendly service fast and efficient!
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December 2023 by Nathan Lafebre
I was told my wait would be 15 minutes, 2 hour later I am still waiting. Reps left or went to the back, (I never seen them again) as they finished guest, no one checked up on me, the supervisor, well I assume she is, seemed over whelmed with no real action plan to get guest taken care of. There was no sense of urgency with the reps and the guest. I understand they have to make a sale, but you can do that a bit quicker especially when you have a significant waiting list of folks. The supervisor should have been getting reps to stay a bit longer to help guest out. I understand payroll and all, but taking care of guest in a timely manner is important as well.Also my reason for my visit was for a new SIM card. This wait was ridiculous.When I finally was assisted the rep was nice and continued to apologize for the wait. I do appreciate that.
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November 2023 by Florentino Garcia
They help u out
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September 2023 by Peter Norfolk
Sorry people here can't sell ya a new phone, but a hacker can buy a new phone on the account without issue. Showed an ID and spent 1hr on hold with Verizon to get no where. These folks must be related to the hackers. What a joke.
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August 2023 by D. L.
Horrible staffing and customer service. We were there at 11am when they were supposed to open and they opened the doors 15-20 minutes late. Then we sat there for an hour for them to tell us to go next door to fix our phone since we pay for the monthly insurance. Then the phone repair store told us they couldn't fix it and instructed us to go back to Verizon. Went BACK to Verizon Next-door and sat and waited because they had 1 person working the front and then a guy who kept coming out from the back to help the poor dude but the 2nd employee never helped any of the people who were sitting there waiting. We were there for TWO HOURS for them to tell us to call the insurance number. Why didn't you just say that in the first place? What a waste of time. Will 100% be cancelling the phone insurance after this and probably going to a different carrier- talk about worthless. Might as well pay the phone repair store to just fix it.
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August 2023 by Tammye Dearing
I had a one on one with the associate and he helped me with my phone and got me a replacement.
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July 2023 by Natalie Elvers
Mario helped my mom and I the other day. We had some things to take care of regarding our service plan due to an unfortunate situation. He was very professional, compassionate, and took great care of us! If you go to this Verizon, be sure to ask for Mario!
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July 2023 by Davin Hayes
Friendly staff and clean store! The selection of screen protectors was slim and no new phones were available to checkout while I waited for assistance. Overall this is a nice branch and great staff.
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July 2023 by Micheal Ivey
These people can't help anyone with hacking issues! Tech support couldn't help either! Over priced phone service
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April 2023 by Kim Snodgrass
Eloy has top notch customer service!! Very knowledgeable about products, accessories and plans! This is my go to Verizon dealer. I have gotten my last 3 phones there because of customer service.
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April 2023 by Myrna Sweeton
Long wait. Wasn't able to inform me and needed to call customer service when home to get answer.
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February 2023 by robby portugal
Love the experience. Friendly and helpful staff
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February 2023 by Jack Stagner
Stopped by to get help using my Pixel 6. The employees were very helpful.
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November 2022 by Pete Flores
I liked it,fast and friendly service, that's my Verizon Store,?
