September 2021 by Brett N.
Why 3 stars? Because it's fine for our neighborhood grocery store. --- --- --- When I say "fine", I mean it works. It's a pretty typical grocery store. Nothing stands out that makes it remarkable. To be honest, I'd probably shop at HEB, but Kroger is just a little bit closer to us. Easily, my biggest pet peeve is that they almost always only have one actual register open. At most, they have two. I'm fine to self check-out when I just have a few items, but I usually have at least 20 things, so it's kind of a huge pain to self check-out. Plus, something usually requires the manager to come over and put in their approval, which kind of defeats the purpose of the "self" checkout. The store itself, is again, fine. I feel like I have a stronger appreciation for Publix now that I've been shopping here. Publix was always just a bit brighter/cleaner and they always had multiple check-out lanes open.
August 2021 by Briana A.
This is literally the worst pharmacy in the area. I came here for my kids covid vaccine & it took 30 mins just for the lady to fill out the paperwork. (This is not us waiting bc they were busy - this was her staring at the computer, trying to fill out our info). Couple of days later, I dropped off a prescription. They said it would be ready in an hour. I said I would be back then next day. Next day - I wait in their drive thru for 40 mins. Only to be told it's not ready & I need to loop around & wait again. Unprofessional & disorganized.
August 2021 by Stuart Ray
This is the slowest pharmacy ever. Over 40 minutes waiting to p/u an Rx in the drive thru line with only two people ahead of me. Why? Time to change.
August 2021 by Lisa M.
It is very inconvenient to use this Kroger on 1488 now because they allow street vendors to sell political flags with profanity in the parking lot where you enter! I can not take my children here now so this is the last time I will go to this store! I tried to call to let them know but both times i was put on hold and then hung up on when they finally picked up the phone, before I could even say anything. I guess customer feedback doesn't matter so I decided to leave a review to warn other parents who may shop here and don't want their children exposed to profanity! It is a grocery store not political rally!
August 2021 by Adham Kassem
Extremely rude and unhelpful staff! Was told by the desk manager that she cannot be bothered to help solve my problem, which is actually an error in THEIR system. If you don’t feel like being ignored and insulted then go somewhere else.
August 2021 by Mohab Kassem
Extremely rude and arrogant staff. I am surprised they are allowed to work directly with customers with such an evident lack of basic communication and customer service skills.
June 2021 by Kelly J.
We're new to the area and this is the closest Kroger near us, after my visit I'll be driving further to the H-E-B or another market. This was a mess! The produce area was horrid, the selection of other products is limited, they have no inventory. It's unorganized and just sad looking. I really wanted to like you but not returning. And by all the negative comments, y'all might want to step up your game.
May 2021 by Amanda Reno
I have been going to this Kroger for years, never had a bad experience, the managers are always nice and excited to assist their customers. I have never had a bad experience with any pharmacy personnel, however today was the worst experience I have ever had with a pharmacist, the hours on the outside window state, 9 a.m. we waited for a few minutes and pressed the assistance button, nothing. Called the pharmacy and the recording stated 10a.m. Came back at 10, waiting nearly 15 minutes, pressed the call button, curtain is still down and no answer. I called the manager who was very sweet and accommodating and he apologized and stated he will let the girls know. They finally opened the curtain at 10:15, gave the pharmacist her card and she said it would not go through, she then retrieved the pharmacy manager and I could not hear her at all so she continued to get frustrated with me, and told my mother that she would need to come inside , it apparently needed a pin code. My mom is in pain after having surgery and we are trying to obtain her pain medications, so I asked the pharmacist if they can please use another means near them to put the code in for her card so she doesn’t have to get out of the car, since she is in pain and in a sling I was hoping they would help us out a bit. She continued to yell at me and my mother and I asked to speak to the manager of Kroger and she stated she is the manager, I proceeded to say, the manager of the store, not the pharmacy, please. She wouldn’t help us and she then left our sight and no one would help us at all. My mother went inside to retrieve her meds. Finally! She stated the managing pharmacist was actually cursing at patients through the drive thru stating,” I guess I’m just going to be busy all damn day today.” Now, I want to leave with this. I have been in the medical field for years, a Medical Assistant, I have never ever seen a medical professional treat patients like this. Ever. These patients are coming here to retrieve their needed meds for a specific treatment to help cure or assist with their health concerns. The last thing these patients need are pharmacists who are so involved with their stressful situation that their negative energy transfers to these patients. I have worked through very stressful situations, if there are technical issues going on, such as computers not working, it’s definitely beneficial to address that to the patients instead of them waiting outside, most of the time they will be understanding. A pharmacy run that generally takes about 15-20 min, took 45 minutes. Very disappointed.
April 2021 by ayla kinz
I have only been to these location a handful of times. The last 3 times I’ve called/been they have been very rude. Never had an issue with Walgreens worker or any other Kroger pharmacy location...
February 2021 by Lynn J.
It's a small Kroger's compared to the other stores. The layout of it is very different and it could be because it's small. The cashiers were nice. They were short on baggers. They were social distancing with the X in the floor but with the store so small it's hard too. The parking lot is packed. Not enough parking, but easy access to 1488.
February 2021 by Jules Q
Really I got directions and made it andopened everything
January 2021 by Cheryl E.
The pharmacy clerk was rude on the phone and the pharmacist was worse!She told me that they couldn't fill my prescription refill unless it was 2 days before I run out!That has NEVER been the case at my other Kroger.I was going to switch my prescriptions to Kroger on 1488 because it is now more convenient for me & on my home from work.NEVER will I go there!The pharmacist was extremely rude & talked over me & wouldn't even listen to me.She just tol me that was Kroger's policy.I knew that wasn't true,so I called the other Kroger & they'll have it ready for me at 3:00 today!Do NOT recommend this Pharmacy!I'd give them a 0 rating if I could!
December 2020 by Abby P.
I am appalled at the amount of people who enter this store not wearing masks. The employees play an automated message on the overhead speakers which clearly states that masks are required, but they don't enforce this rule at all. I saw over a dozen inconsiderate people not wearing a mask and the staff simply ignored it. Will never be returning. Shameful.
November 2020 by Lillian Sampson
They are not encouraging people to wear their mask. I felt very uncomfortable shopping with my daughter. I have no issue with those who choose to not wear one, but please respect those who do. I had a lady who decided to follow me around the store without a mask. Unbelievable!
November 2020 by Kristan H-L
I have used all the other major drugstores.. and this particular pharmacy is amazing! Easy to get help if need be, courteous of your time, and much less expensive..