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March 2024 by Titan P.
service is terrible geek squad workers are trash need to fire all of them and get more workers fr
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December 2023 by Rainy F.
Employees overall nice but these managers are so terrible to their workers and guests. I think the managers name was kim and she kept forcing me to get their credit card after saying no multiple times, she has made me very uncomfortable. Other family members have told me they have had the same problems with her and she has been very bossy and extremely disrespectful and rude. I rather buy my technology at t-mobile anyways. Don't come here.
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December 2023 by Casey Kalb
Oh, let me regale you with the sheer delight that was my recent visit to Best Buy. It was truly a masterclass in customer service and efficiency. From the moment I walked in, I was greeted by the sweet symphony of crickets, a testament to the bustling atmosphere they so expertly maintain.The staff, oh, the staff! They displayed a remarkable talent for blending into the surroundings, achieving a level of invisibility that Houdini himself would envy. I must say, finding assistance was like embarking on a quest for the Holy Grail – challenging, elusive, and ultimately futile.The layout of the store deserves special mention. It's a brilliant labyrinth designed to make you feel like Indiana Jones navigating through ancient ruins, desperately seeking the lost treasure of "Where on Earth is the Checkout Counter?" Spoiler alert: I never found it. Perhaps it's a secret society initiation to locate the exit.The plethora of choices in electronics was overwhelming, and I mean that in the most sincere way. It's an absolute treat to ponder life's greatest questions like, "Do I need a new gadget?" and "Will this impulse purchase lead to existential fulfillment?" Best Buy truly provides an existential crisis in every aisle.Now, let's talk about the checkout process – a pinnacle of efficiency. The speed at which they processed my transaction left me breathless, as I marveled at the cosmic balance of time and space being manipulated to make it seem like an eternity. It was like a performance art piece, a poignant commentary on the fleeting nature of our mortal existence.In conclusion, Best Buy is a marvel, an enigma wrapped in a riddle, disguised as a retail store. If you enjoy a shopping experience akin to a philosophical journey with a touch of mystery, then this is the place for you. Bravo, Best Buy, for creating an unforgettable experience that will linger in the annals of retail history.
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December 2023 by Chris Baillio
I debated on one star for this Best buy location but ended up going with three stars because of the health and quality service I received from Peyton at the geek squad The reason for my one star decision was solely based on Kim the manager and her response and the way she handled the situation I was charged a $200 restocking fee when I return something and basically just did an exchange got an upgraded model of something I have the total care protection plan which cost $200 and she wouldn't waive the restocking fee I have been through this and another best of my location they've waived the restocking fee I know it's possible they can do it she was just stubborn and obviously she's money hungry and none of this probably goes to her pocket but maybe it makes her look better I don't know but I'll never buy anything from this location again only the three stars that I gave they're all three for Peyton if I could give negative stars for Kim I would. She is unprofessional, inconsiderate and need s etiquette and communication training like from the beginning like 101.
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November 2023 by شافع الدين
Recently purchased the Pixel 8 Pro. Never had a quality phone from the commercials. Every color was in stock, set-up was quick and easy, and I'm thinking of returning for the compatible watch.Also, don't try to pick up the phones that are on display. You will trick an alarm and you will stand there, looking like a thief.
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November 2023 by Jose George
We have purchased a TV and Sound bar two days ago from Mansfield Best Buy. They delivered the items very next day morning. Mr. River, he is the one installed TV and Sound bar both are working good and great performance. We are very happy with Best Buy and Mr. River-a young energetic person.
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November 2023 by Ian Krauel
We came and found a great TV and also bought some presents for the family. Can't say what or it might ruin Christmas. Either way they were very helpful and we didn't have that long if a wait to check out.
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November 2023 by MsKeke bursey
I Love this store. Especially the clearance section. Do not ignore that section, you will be surprised. You welcome. I know you all are saying thank you. Be safe out there everyone.
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November 2023 by Becky French
Very friendly service. Patient with my Father-in-law purchasing phones asking many questions. Held a couple of phones because our local store didn't have any in stock.
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October 2023 by Gary Sanders
I walked around in the cell phone department for 15-20 minutes and no came to help. I left and the only person who said anything was the door greeter.Now when I went in to pick up my online order, I was taken care quite well.
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August 2023 by Alfred T.
I went to the Best Buy in Mansfield, TX during COVID. The general manager at that store was so rude to me that I have no intentions of ever shopping at best buy again. Leadership is Everything...
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August 2023 by Vivian Stidham
Kudos to Rob who was so polite and brought my very large purchase out to my car. He made sure to place the very heavy box with the base of the portable a/c unit to where I could pull the box out into the ground, open it and remove the unit and wheel it into my house. So very thoughtful and considerate of him. Thank you Rob at your Mansfield, Texas location!
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August 2023 by Nicole
It’s been a long time since I’ve had such exceptional service (shoutout to Natalie). I live kind of far, and placed a pickup in store order (an hour before they close). They got it processed in minutes. I placed a 2nd order for another item I needed (forgot to add to cart)- but it said this order wouldn’t be ready until tomorrow. Well, I came in 30minutes before close today anyways, and Natalie helped me. She quickly got my first order out to me. The second wasn’t ready, and instead of making me drive all the way back tomorrow in peak traffic- she quickly got my 2nd order in minutes. She is a pro and she excellent customer service rep. Thank you for making this process as easy and quick as you did. I really did not think it would go this well, between them being down to the last of the items I needed, to the rest. Anyways fantastic service!!
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August 2023 by Silver Vinyl
I'm not sure if it was because they were slow or what but I got great helpful service! Amazing deal on a huge TV! They even loaded it into my car this time.
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July 2023 by Curt Vasterling
Geek squad is great! Wait time for my appointment was very short. Mohammad, the agent was very knowledgeable and explained what they could do to fix my desktop computer problem. Once I made the decision on how to proceed, he was very efficient at gathering the additional product to fix my problem, write up the paperwork to ensure what we discussed would be done. He then gave me a very realistic time frame on when to expect the repair to be complete.24 hours later, Best Buy contacted me to say the repair was successful and I could pick up my computer. Pickup experience was very fast. After showing me the results of the repair, they quickly gathered paperwork and had me on my way (20 minutes max). Very friendly service, recommended highly.
