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February 2024 by Sheryl Farr
After a wonderful, 5 star experience with the optometrist next door we went into the store to look at and purchase 3, possibly 4, pairs of glasses. After a very unfriendly and dry welcome the not very friendly general manager enters insurance and prescription info into the computer, explains to my son very quickly how to choose frames (he's never worn glasses) then proceeds to help an older lady, who I believe was an employee, do something on another computer. She was very belittling to this lady. We just stand around a little waiting to see if she is coming back to the table where she left our prescriptions so we could ask questions and continue with picking out frames etc. I had just had my eyes dilated, having killer allergy attack, am in stage 4 kidney failure and unfortunately asked for a restroom to blow my nose and clear tears from my face but was quickly met with "we don't have a restroom" . Not surprised by no public use but when I'm trying to spend $800-$1000 out of pocket, not to mention what my insurance is going to be charged I kind of expect a different answer. The eye Dr next door has no public restrooms but it's available to customers. We took our prescriptions from the table that she left them on and walked out. I don't do reviews but I'm not letting this experience go and will bend over backwards to make sure everyone I know personally as well as on my many social media accounts know not to visit this location.
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February 2024 by Deana Rehfeldt
Very friendly staff! Had a great experience for someone that has not been to an eye Doctor in several years! Doctor was patient and kind answered all my questions knowledgeable and friendly! staff as great too !
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January 2024 by Lindsey Beltz
I love this place! I can’t wait for my new glasses! I just went in and was just going to have my lenses replaced in my old frames. But I told the woman helping me I loved the LAMB brand frames, and she showed me a couple of pairs and when I saw these I had to get them! I have never walked into a glasses store before and picked glasses with only trying on 2 pairs. It was an amazing experience! I forgot her name but she was super friendly and was so patient with my daughter.
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January 2024 by Blanca Ibarra
Dominique took care of me and made sure I was able to get exactly what I needed. The whole staff was very courteous and took care of their customers promptly even when they were busy. Their customer service was awesome. Definitely recommend.
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January 2024 by shirley wells
Debbie was great! Very clean store!!
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December 2023 by Marco Serrato
Awesome customer service and great selection!
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November 2023 by Sharen Brown
I'm so glad I went to Visionworks, the care and interest they have for me was absolutely wonderful, thanks for all you do and done.
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November 2023 by Curtis Sanders
Great place to pick your frames. The staff are very professional and make the experience worth the time spent.
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October 2023 by Felix Adan jr
I’ve been to this store since I’ve moved up here in the Mansfield area. My experiences have been nothing but exceptional and flawless. Everything from the moment I walk in the door to my exiting.
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September 2023 by Ahmed Salam
Sales clerk, Dominique was exceptional. Only person on the sales floor with several customers. She made everyone feel comfortable and at ease.
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September 2023 by Phyllis Henderson
Great service and great selection of frames. Dominique was extremely helpful assisting me in picking out the perfect frames.
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September 2023 by Brittany Ross
Great service with eye exam and picking out frames and lens! Dominique and the eye Dr were very professional and helpful!
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September 2023 by Debbie Moore
Dr. Nguyen was very kind and efficient to this old lady..he explained everything and took the time to answer my questions..I will return to this office..
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September 2023 by Liz Tubman
Excellent customer service.Provided great information and very informative. Dominique displayed great people skill and very helpful.
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August 2023 by Darlene McMiddleton
Efficient, friendly staff, very professional, explained the exam results right after the test, clean facility; definitely recommend
