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December 2023 by William Erwin
Arrived at 10:30 for a 12:00 reservation and was told they couldn't provide my rental because I was so early.
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August 2023 by Sandra Delgado
Don't even bother renting here. Please save yourself from horrible customer service and vehicle quality! Trust me. Saving a couple bucks is not worth it. This was the first, AND LAST TIME, using this company. Horrible customer service from beginning to end. Worst car rental experience of my life! Will even be reporting them to the BBB.
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June 2023 by Jeffrey Bauer
DO NOT RENT WITH THEM: They consistently overcharge & engage in fraud! I had a pay later reservation which I cancelled when I made a pay-now reservation about 2 weeks before my arrival. They double charged me when I picked up the car, charging me for the full pay-later reservation.When I provided the credit card statement showing the pay-now charge, the pay-now reservation confirmation, and the pay-later reservation cancellation, they claimed they had no record of the reservation (despite me providing it) and charged me for the difference, saying the difference was just "taxes and fees." Even with "no record" of the pay later reservation, they knew exactly what the difference was. They also overcharged me on a rental the week prior and tried to on the week after, but I caught it before it was too late.Do not rent with Hertz, Thrifty, or Dollar at MFE (but probably everywhere). They clearly engage in fraud and just hope they're not caught by the customer.
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March 2023 by Chucho
They had booked a car for me and when I got there they didn’t have anything … waste 35 dollars on a cab and loss work days … thanks dolar rent a car
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August 2022 by Ken Carr
Rented and paid for a full size car. Received a compact. Wasn't able to put grandkids car seats in the back. Called to get a different call - 800 # was no help. Said to drive the 30 minutes back to the airport and ask if they had a bigger car. I did that and they did not have a better car.Sent message to corporate. It will be interesting if they correct the situation as I should get a refund.
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December 2021 by Brooke Echols
STRANDED US - We went with Dollar Rental for our honeymoon and our flights to TX got messed up, so we called Dollar to make sure someone would be there when our flight landed so we could rest easy knowing we could still pick up our rental car when we arrived at midnight. They verified they’d have someone at their counter until 1am. When we showed up to the counter at 12am, it was closed and no one was available, so we were stranded. Their phone line said they opened at 5:30am, so we’d have to wait over 5 hours until they reopened. One of the other car rental places told us they’d never seen their workers show up before 10am. We made the decision to go with Enterprise and they were more than helpful and took care of us last minute.
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June 2021 by Debra Bailey
I've had to wait 3hrs each time to have someone answer my call. My car has problems ie needs oil change, air conditioning acting up, and air pressure in tire warning keeps going off.Wheres the service?
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February 2020 by Louis and Jannette
Pick up was good, dropping off had a bit trouble, called dollar to extend my time to 3hrs after my drop off time, customers service said it'll be $11 for the 3hrs extension. Got to the drop off and teller said it'll be $563 total, my estimated cost was $265 plus $11 is $276 NOT $563. So i told me that the customer service told me it'll be $11 for the extension he said "ummm no" i told him not me paying that $563 and he told me he'll see what he can do, now he dropped it to $293 which is is not the price i was given from the 1800 number...
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July 2019 by John L.
DO NOT RENT A CAR FROM THIS COMPANY! I rented a car from Dollar at the airport in McAllen for a trip to South Padre Island. On the way back, I used a toll road. There were no toll booths at the entrance or exit. I had no idea what tolls, if any, were due or how to pay them. Two weeks later I receive an invoice from Dollar billing me for $46.67. It seems that within a nine minute period, the State of Texas electronically monitored my rental car three times, assessing tolls of 50 cents, 50 cents, and 67 cents and sent the bill to Dollar. Dollar paid the combined tolls of $1.67 and added three $15 administrative fees for a grand total of $46.67. After wasting two hours making a dozen phone calls, I was able to negotiate the administrative fee down to $7.50. I was told that this was one-time relief, and that I would not be granted similar relief in the future. I assured the nice lady that there was no chance I would ever be making a similar request of Dollar. P.S., did I mention that they charge $10 a gallon to fill the tank if you don't return it full? I repeat, DO NOT RENT A CAR FROM THIS COMPANY!
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April 2019 by Carlos Ramirez
Awful experience. The front desk didn’t help me with a reservation. My office made the reservation for 6pm and I arrived at 4 pm and the the person assisting said I have no cars, sit down here at the airport and wait for 2 hrs. When I checked the dollar website while he was talking, there was multiple vehicles available. This is dishonest. He never offered to me other possibilities. I said cancel it please and he said, if you used Expedia, you call them. Not true, the office used their website. The worst experience. It’s clear they don’t want to do business. They don’t care about clients! I regret even trying to use their service. Don’t recommend it.
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March 2019 by L E.
Ripping me off! Have spoken with 6 people so far about removing a $75 administrative fee for a $7.31 toll fee. No one will help me. Do not use this company ANYWHERE!
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October 2017 by R Flores
Have rented several cars here and had good experiences, even though the cars are a bit scratched or dented. Have never had a problem with the staff claiming I was the one who scratched the car, so that's awesome. Depending on who's working the counter, you might have someone very insistent on upgrading you, or someone that just accepts that you don't want an upgrade and is happy to give you what you want without trying to over insure you. Overall, great car rental agency.
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September 2017 by Denisse S.
Great Experience every time I have rented with Dollar Rental. I have planned and reserved with time and I still get really good rates. Thank you!
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June 2017 by Lino Fonseca
Excellent, I enjoy it, tha car was great to drive. Nice. Very Nice.
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March 2017 by Kelly Rosas
Booked a rental car for my parents over 4 months ago and when they arrived at the location was told the balance due on the receipt was not correct and I see the associate was trying to give them a bigger vehicle that I had picked.. when I called today to find out y the charge was more then what was owed NOBODY could tell me what happen and y... Needless to say these people are a ripple off and in my eyes see older people trying to pick up there vehicle he saw $$$ sign... I
