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July 2022 by sandra perez
Horrible service.
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June 2022 by Catherine Cardwell
Need to help your new associates that need help.. service was awful
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August 2021 by Jane Jetson
Yessica was very helpful and informative, but I noticed they only have a water fountain for the customers and apparently the employees and with the Covid going on this is not okay. Most businesses have a water cooler and disposable cups, This is something so basic that needs to be provided. Fred Loya do better for your customers and employees please.
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August 2021 by Ramon Quintanilla
Yessica was excellent - professional and courteous. Pronto insurance wanted to charge me double what I was charged here. They can keep their fideo - I will return to this office for my insurance needs.
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August 2021 by Jason Alvarez
My wife's birthday was yesterday on the 12th of August, and I got her a new 2021Buick Envision, they didn't want to help us over the phone on insuring the vehicle or making payment over the phone on adding the vehicle, this 1st setback was yesterday at the 10th & Hackberry location which is a joke, we couldn't go in person because we had to work, so the vehicle had to stay at the dealership on her birthday, my plan was to surprise her and pick her up in her new vehicle and take her out for her birthday, but Fred Loya didn't even care at all, no empathy, no sorry about the inconvenience, instead of being understanding they we're just horrible, 2nd setback Jessica showed horrible customer service, she had my wife waiting in the office for nothing while the paperwork was ready to go, she was probably taking a selfie as usual some of these valley girls can't get over themselves, my wife was late to work 2 days in a row due to Fred Loya not having their s$%t together. Jessica was rude to her, she was quoted a different amt. so she had to pay more than expected. My wife has been with Fred Loya for many many years, looks like after this month we are switching ins. carriers. Don't get Fred Loya, they are horrible!! especially this location at 1300 Trenton Rd #160 McAllen, TX....
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July 2021 by pete lara
Clean and friendly
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June 2021 by Ismael Magana
Was assisted by Fred Loya Agent Daniel Rodriguez, he was expeditious and professional, made applying over the phone easy and clear for me to follow steps. Great customer service.
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January 2021 by Ray Canales
Trenton location is top shelf
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March 2020 by Martha Ramirez
Poor Customer Service
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February 2020 by SmokeOut24 Mj
They were fast to help but I had to return to fix some paperwork. I do recommend however; considering the contracts benefits.
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July 2019 by Slattery Micheline
Staff very helpful and clean
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July 2019 by Mabelline B
Snotty and rude employees, if you are not dripping with diamonds you are treated like dirt. they can keep it. They seem to not realize they are not the only car insurance company in town.
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May 2019 by Kristine K.
Wow this was great! Best rate I've ever had for car insurance. Jessica was super nice and they really work with you with payments. You do have to go there in person to sign papers but def worth going .
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August 2018 by Steven
I've been with them for a couple years now, and never had any problems with them. Claims are handeled relatively fast as long as you go through the proper channels and have the paperwork thats necessary.
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April 2018 by Raul Castaneda
Ahora si me pueden chocar, ya estoy asegurado y bien Protegido por Fred Loya !!
