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March 2024 by Martha Silva
First time coming here..so happy and satisfied with my return.Dora did an excellent job, she was very friendly and explained everything to me very well..Thanks Dora!
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March 2024 by Ab Olandez
Excellent customer service! Dora Garcia was very helpful and very kind! 100% reccomend! ???
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February 2024 by DANIEL GARCIA
Great professional service from Yojana Gutierrez. She help me a lot understanding all my forms. Thank you
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March 2023 by Anthony Beltran
I drove out of my way to file taxes here b/c I had a bad experience the year before. This location was empty so there was no wait time to be seen. The filing agent that saw me was pretty well knowledgeable and helped me understand my taxes better. It was a lengthy process but it was worth the time spent to learn more about what I didn't know. The agent was down to earth and shared humor and understood my frustration from last year's experience. I am not happy that I owe taxes this year but I realize that I'm not alone in that position this year. Everything went pretty smoothly otherwise and I did receive a military discount on my filing fees, which I heavily appreciate. I think that was the cherry on top that I really needed. I am likely to go back again next year.
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March 2023 by Isayah Moreno
Been going to this Jackson Hewitt for a few years already and I am always satisfied with the service. Michelle Moreno was helpful with any questions I had and provided all the knowledge I needed to know as we went along. Very good service very good person.
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March 2023 by Devine Rodriguez
Great customer service by Michelle, fast and easy service highly recommend
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February 2023 by Marissa Bernal
Marcelino iturrubiate gave me really good service. Like the years before. Will highly recommend to all my family and friends to go with Jackson Hewitt.
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January 2023 by Esperanza Zuniga
Very nice person's that gives us the best of the help that we need so I thank them all for the good work that they do for us so thank you Jackson Hewitt for everything you guys do
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January 2023 by yanis cosme
Marcelino had great customer service and answered all of my most important questions and concerns; 10/10 recommend!
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December 2022 by Armando Arellano
The store at north mcallen is fast and friend.. super recommend
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April 2022 by S
I wish I could say that I had a good experience but I didn't I can't lie. So first I made an appointment for my taxes for 2021 and the lady who help me made me feel so small in a couple of seconds and then she started talking to me about the taxes then to find out it was going to be alot of money to file then she told me she well call her boss to see what he could do he never answer the call because supposedly he was in a meeting. Then she went on to say why do I call you instead of you waiting here then I can give you a quote I was so upset because I wasted my Thursday off waited a hour or two to be told come back when I give you a call like really that isn't professional to do that to people and not to mention that she never called until 4 weeks after I just gave up and end up with H r block then they had the nerve to call me and say that if I still wanted to file my taxes after I was there for two hours and waited for that lady phone call and they decide to do it 4 weeks later I am sorry you don't do that to costumers and also I haven't receivedy 2020 taxes return which was done with them and they expect me to wait for almost 2 years already and now I don't know what to do they don't want to help and I am running out time and resources so yeah I wouldn't come to them for any taxes return that why I gave them a 1 for poor professional .
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April 2022 by Sandra Muniz
Ruby was so helpful and knowledgeable! It went smoothly and all our questions were answered. 3 years and we'll keep using Jackson Hewitt.
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April 2022 by Mrs. E. Castillo
The tax preparer is very knowledgeable. We had an appointment and were not delayed. Prompt and friendly service!
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March 2022 by m castillo
This is the first time I have used Jackson Hewitt and am so glad I came. They helped me with my taxes--heard me out about my concerns--and got it all done in one appointment. Thanks Jackson Hewitt!
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February 2022 by Savannah Dea Bledsoe
I normally go to a different location but this year I tried the mcallen 23rd street location. I’ve never had a wait time like this even though I made an appointment online. They only had one tax prep associate on staff and had booked 3 appointments for the same time slot. She did not even go by appointment, she just had us sign in and took 2 walk ins ahead of my scheduled appointment. I’m not saying she didn’t do a good job with my taxes but it’s just frustrating I booked an appointment so that I could get the rest of my errands done today before I had to pick up my daughter and waiting for the extra time put a huge wrench in my day. I just have to ask why have appointments available if you aren’t going to go by them? And why over book if there’s only one associate working? Also the google page literally says “by appointment only”! It’s just a tad ridiculous the way they operate at this location.
