August 2020 by richard oliva
Great and quick service!
August 2019 by Brenda Treviño
Excellent service, extensive knowledge in complete surveillance systems.
May 2019 by Hector RO
great products and service!
April 2019 by almaayala6
Not happy with 16-Channel DVR. Had the company replace a 2013 8-Channel to a 16-Channel, only to notice that it was used. Only reason we found out was because we replaced our cell phones and tried to link camera views in them with URL Code and were actually viewing someone else's house! The company servicey came and told us to use the code on the actual screen/monitor and not the one on DVR. Now, it's been out for 2 weeks (we kind of figured since the DVR would get super hot!!!) Even though I pointed out this fact to company, they claimed it was a DVR that was going to last a very long time. Four years and 3 months later...it's NOT WORKING AT ALL. EXTREMELY DISAPPOINTED! Especially because we were told from the beginning that the cameras for this System couldn't record. We have 2 REVO DVRs at our work place with both video and audio...have had them both for years and no problem there. Guess we'll go back to REVO. We were convinced that Toughdog Systems were the best...so much for that. What a way to lose almost $10,000 worth of non-working System.
November 2018 by Chanier Brown
Purchased their products through one of their contracting vendors. Wireless product never worked correctly so they replaced it with Over the counter RING product which was likely pre-owned and doesn't work. Additionally, cost difference between products was NEVER refunded after multiple requests. Poor customer experience as well. Do NOT Recommend using this company. Save your money!
November 2018 by Robert Ortiz
October 2018 by Kingair S
Local support hard to find and when you do they are so busy it’s hard to get help. Cannot download updates without licenced installer. Calls to TOUGHDOG answered promptly but no answers to problems. My DVR has bad power supply and TOUGHDOG remote doesn’t work. During event playback cannot rewind to replay. Ground faults on bullet cameras.
September 2018 by Ben Potts
Very good products excellent service! The tech support that ToughDog offers makes Johnson Control look like children at day care on fake phones. 12 years in the security game, if you a real integrator you shop here for cameras.
April 2018 by Jesus Chirino
I had a bad 8 channel dvr , sent it to this guys , they said nothing wrong with it ,now they charging me $102 restocking fee .
I got a customer that forgot his password called them and there's no way to reset it . wow I lost a client , my time and money . Glad we have lts in Houston
November 2017 by Sergio Salas
I have never experienced a better customer service team and support! You should experience it for yourselve...
February 2017 by PCMEDINA Surveillance System
Excelente servicio al cliente, y equipos de alta calidad
January 2017 by abel segovia
Very good service and great equipment. Top of the line
May 2016 by Fernando Lazo
Superb service !!