-
November 2023 by Bella N
These people broke the overhead console on my elderly father’s Porsche and tried to SUPERGLUE it back (?!?!). When my dad obviously pointed out that that’s not ok, they said they’d order the part to fix it. He’s called and physically visited multiple times at his own expense. Still no part after a month, they even acted like they didn’t know if it had been ordered after a month! My dad ended up taking it to the dealership to be fixed. Safelite said they would pay for it. The car is STILL SITTING THERE AT THE DEALERSHIP UNPAID FOR. Safelite has completely ghosted him on the $6,000 bill. DO NOT GO HERE, COMPLETELY UNTRUSTWORTHY.
-
November 2023 by Bella L.
These people broke the overhead console on my elderly father's Porsche and tried to SUPERGLUE it back (?!?!). When my dad obviously pointed out that that's not ok, they said they'd order the part to fix it. He's called and physically visited multiple times at his own expense. Still no part after a month, they even acted like they didn't know if it had been ordered after a month! My dad ended up taking it to the dealership to be fixed. Safelite said they would pay for it. The car is STILL SITTING THERE AT THE DEALERSHIP UNPAID FOR. Safelite has completely ghosted him on the $6,000 bill. DO NOT GO HERE, COMPLETELY UNTRUSTWORTHY.
-
November 2023 by Carrie Burris
2002 Chevy Silverado:I just want to take a minute and BRAG about Jordan, the rep that came out and replaced my husband Christopher's truck windshield! I didn't get the chance to introduce myself but my husband spoke very highly of him and wanted to make sure he got the credit he deserves! 10/10 recommend Jordan and Safelite. Will be a life long customer for any of our replacement needs!!
-
October 2023 by ben h.
Caused over 5,600 dollars in damages!Completely horrible service, after they installed a non-oem without notifying me my cameras were unable to be re-calibrated so I had to schedule another appointment, after installing the proper windshield I still had a calibration issue and another appointment was needed with them but they still couldn't figure it out. I scheduled with the dealership finally and come to find out they have completely broken the camas costing several thousand dollars. Absolutely do not use safelite
-
September 2023 by Tiffany
Getting an appointment was an issue. I had my appointment rescheduled three times. The first one the glass didn’t come in the day for the appointment. The second time, I dropped my car off and they called me after I had already left to tell me the glass didn’t come in and they couldn’t fix my windshield that day. My third appointment, they came out to my house. The windshield overall looks good, but my windshield wipers were not calibrated correctly. I had to take it back to the shop to have the windshield wipers recalibrated. My dashboard was also scratched during the process of putting the windshield in.
-
September 2023 by Michael Murphy
Impossible to get a hold of the actual store in McKinney. Trying to reschedule my appointment as they had to recorder the gasket as the wrong one was sent. Multiple calls answered by a call center and long waits and still have not spoken to the actual store. Bad business model. Rule #1 have a direct line to the store, Rule # 2 answer the phone and talk to your customers
-
September 2023 by Wallace M.
Safelight was able to work me into their schedule the same day that I called. My windshield was damage by a rock and I needed it repaired before I departed on a road trip that day. Safelite employees were kind, professional, and efficient. Wallace F. MooreCaptain, US Navy, retired
-
September 2023 by Mark DeMay
Run fast. Run far. Horrible experience. Referred to these clowns by my insurance company for free chip repair. I had to sign a form that says they are welcome to damage my windshield further trying to fix it without any recourse. Guess what? Yep, they cracked it more and then said I needed a replacement. I asked the guy what percentage of windshields they make worse instead of repairing and he said 1%, however, the same thing happened to the woman in front of me, so that's not true at all. Booking was a nightmare, they try to make you add on all this stuff you don't need and then destroy your windshield while "trying to fix it" and then you need to replace it. Scam city. Go to Budget Glass in Sherman.
-
September 2023 by hillary laake
After a bad experience with another location, I was shocked at how well this business is operated. Every single employee I came into contact with was so nice. The inside of the building was super clean and the work was quick. Hopefully I don’t have to get another replacement, but if I do, I’ll be going back there.
-
August 2023 by Matthew Cisneros
The team at Safelite McKinney was great! Specifically, Altrevian was amazing at getting information regarding my windshield replacement and scheduling my service. Would definitely come again for such a professional and warm customer service experience! Highly Recommend!
-
August 2023 by Pierre Wonn
Windshield chip turned into a crack. Went online to Safelite to find a location that had the proper windshield and available installation time, booked the time online, dropped off the car. They did the work within an hour, and I was able to pick up the car later in the day. No issues. Work appears clean and they even transferred the license registration sticker from the old windshield to the new one. Parking is a little congested in the area, but no issues at all. There is visible signage from the street to help find the building.
-
August 2023 by Shannon K.
Scheduled service for Thursday to replace my windshield. They make you accept a window from 8am til 5pm. FINE. I stayed home all day from work and the tech never showed up (Francisco). He texted at 6:44pm to say he wasn't coming because his babysitter had to leave and he had to go home. Told me I had to call to reschedule. I called. They're closed. I have to call back tomorrow. I did. They lady tried to schedule me for Saturday 8am-5pm. I told her that wasn't acceptable and I wanted it done today (Friday). She said they'd come out. Another 8am-5pm window. They never did. I've cancelled the service and will report them to USAA, the BBB and every review site on the Internet. These people are complete liars and unprofessional clowns. Avoid this business like the plague.
-
August 2023 by U S.
My appointment was at 1.00 pm. I got my car at 5.00 pmThey said it would take 2 hours I dunno what to say Go figureUpdate : August 17: is sorry enough to make me wait for 4 hours?
-
August 2023 by Cody
Company came out to “repair” my small chip in my windshield yesterday. They left and told me I had a lifetime warranty that covers the repair. I wake up the NEXT MORNING and have a foot and a half long crack through my windshield. I call to see what they’re going to do and they just explained “that happens sometimes” and they aren’t responsible for this. Joe Spillman (the manager” assured me of this.I was assured during the repair that I had a lifetime warranty on it. They then said oh that only means that the $70 towards the repair goes towards the $500 deductible you have to pay for a new windshield. What a shady company ! I’ve already submitted a BBB claim and will await their response. If not I will start a small claims case in Collin County. Wouldn’t be my first time in doing it for a shady company for punitive damages as well.
-
July 2023 by Angela J.
I scheduled an online appt, super easy. I called the day before to confirm and that they had the correct vehicle information and windshield. They confirmed during that call and a subsequent call that they had it all correct. Tech showed up for appt, says he's sorry but has the wrong windshield so we will have to reschedule. Then I get a call from them saying the cost will be more than twice the original quote (from 440-950). Will never recommend them or use them again.