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December 2023 by CynM J
I don’t know what was going on today, but everyone was just standing around not really assisting. I asked for a refund from the manager prior to looking around. He said when I was ready he would have someone else help me (this was the first sign he wasn’t going to assist me in anyway). I didn’t find shoes for an exchange so I proceeded with a refund. The manager was already checking someone out and I stood behind this person until finished. Once finished he walks away ignoring that I was standing next to be helped. I chase him down and he acts like I wasn’t calling for him. He then tells another coworker if she knew how to do a refund and she looked a little lost and unsure. Then he says do the refund and let me know if you need help.Well she needed help so she asked someone else to help her and he got stuck too. So eventually the manager had to bring his self over to help anyway when he could have did it initially, instead of ignoring me.
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December 2023 by A C
Manager (didn't get his name unfortunately) was very nice and helpful helped me pick out some shoes and was very patient with me.
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July 2023 by Migs Torres
I've nevere shopped here before and needed a pair of shoes that would help me with my neuropathy situation. Went through at least 4 pair of shoes and actually broke a foot in some shoes I got online!! Pedro and Brenda the associates were so helpful and knowledgeable,kind, found me a pair of moccasins that are so cosy they took their time and I couldn't be happier!! If you want quality and superb service visit these guys. I highly recommend
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April 2023 by Jorge Velasquez
They had the shoes I wanted no problem
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February 2023 by eillehk Choice
Won’t ever be back here. I can tell they only cater to Hispanics at this location and not other races of people. I needed to do a exchange and if the girl could of turned the shoes inside out to see if they had been worn she would have. The shoes were brand new mind you. Its obvious she purchases shoes from there store then returns them and then resales them. Journeys is trash now!
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February 2023 by Milf And Cookies
Won’t ever be back here. I can tell they only cater to Hispanics at this location and not other races of people. I needed to do a exchange and if the girl could of turned the shoes inside out to see if they had been worn she would have. The shoes were brand new mind you. Its obvious she purchases shoes from there store then returns them and then resales them. Journeys is trash now!
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December 2022 by Jaime Casarez (Scratch)
So first of all I have to say that they had everything I needed and I did indeed get what I wanted, I'll give them that much.But I was kinda disappointed that I wasn't really treated like a paying guest with money to spend. Maybe I didn't have that money look, idk (I can be kinda frumpy sometimes). But I asked a team memeber if they had socks and they pointed to an area instead of helping me pick one. In fact I sold myself on all the items I bought: the shoes, the socks, a Sublime T-Shirt, and oh even the Crep Protect for my shoes at the counter...I found it to be rude and I won't go back.On top of that after I made my purchase I then found out that I could of had a 20% discount if they would have asked me to join their email promotions.
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September 2022 by Bre Gonzales
Forgot his name but the dude helped us allot
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September 2022 by Brenda G.W.
Forgot his name but the dude helped us allot
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August 2022 by Alex Tadeo Ayala
walked in half of the sales team just hanging out .... I had to approach a sales person for assistance ... I spoke w/Josh asked him to measure my son's feet because I wasn't sure on his size he decided that he wasn't going to measure and just go grab a random shoe size and work his way down from there .... he comes back and that she was obviously too big I again asked him to measure he walks away into the stock room minutes later he comes back out hence the shoe to another sales associate to put up and he goes on break .... I was unaware that he was on break after some time and again a handful of sales associates just standing in front of me I asked if someone can help me since the sales guy that was working with me has gone missing that is when I was informed that he was on break .... the ONLY person that stepped up after watching everyone just looking at each other was Gilbert and he was AMAZING!!!THE BEST SALES PERSON EVER!!!! very friendly and patientAngel also stepped in to help since we were having issues finding my son a good fit with both of their assistance we found the right shoes and socks for my son
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January 2022 by Tracey Briggs
It'd be nice if they would keep the hours that they're open up to date. Since I drove a long way for nothing except to be turned away by a police officer at the entrance to the mall.
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January 2022 by Josey Wells
I would like to say as a customer when I go into a shoe store I expect the manger of this store. To sell shoes not try to hit on there customers very unprofessional keep your work and personal lifeseparate ss very distasteful .
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August 2021 by Jody Woods
I would like to say as a customer when I go into a shoe store I expect the manger of this store. To sell shoes not try to hit on there customers very unprofessional keep your work and personal lifeseparate ss very distasteful .
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August 2021 by Brittany Jubera
Great service
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May 2021 by Tracey Lee
It'd be nice if they would keep the hours that they're open up to date. Since I drove a long way for nothing except to be turned away by a police officer at the entrance to the mall.