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November 2023 by Ali Aidi
Rented a mini van from this location for ~1/2 the price of competing options. I needed a van with stow-away seats all-around, and when I called the location several days ahead of time, they worked with me to ensure the airport would deliver either a Pacifica or a Sienna (non-Hybrid) model. I'm an experienced business traveler and have rented cars all over the US. Tim made renting from this location as quick and frustration-free as any other location I can recall. Very easy to work with. All-around pleasant experience. Will definitely use again.
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October 2023 by Allen Fullick
I have been renting from this location for several months now. They’ve always been friendly. I got a free upgrade a few times. There was also this one time where they didn’t have any cars available due to a reservation made within 24 hours and they helped me out.
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September 2023 by FANG LUO
I rent the car from this location 2 times, this location is the cheapest around Austin, Tim is very nice and helpful, highly recommend!
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September 2023 by Laila Dani
This is the spot to go! Great customer service experience every single time! I have never had any problems with this location even when other places didn’t have my car, that have always helped meCars are always clean and nice!
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July 2023 by Apollo De Jesus
Great service and the upgrade my vehicle to a very nice brand new SUV. Very fast and efficient service. Picking up and dropping off was a breeze
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July 2023 by F D.
don't prepay if you aren't keeping the car the entire time. you don't save very much and if you want to return early you wont' get any $ back.and yes, it does say that on the website.. but it's still wrong..
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June 2023 by Rosa Moreno
Best experience ever! Friendly staff, clean car and rental process was easy.
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April 2023 by Leo Defarias
I've rented cars at this location many times and the service has always been excellent. The cars are always in great condition and, in many instances, I got an upgrade at no extra charge. I strongly recommend them.Please keep up the great work!Cheers,EAD
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March 2023 by Charles Briggs
First time ever renting a car, gave them a call for my reservation. Very easy to get the rental car for the pickup and had the car I booked on the phone. Dropoff was every easy as well and Credit card billing was updated to take the damage deposit off within 24 hours, and a week later got the toll bill for all the tolls I used the week I was there. Whenever I rent a car again I will use Budget again. Very Small Sidenote: If you are not American make sure you have the American address you are staying at as they did not accept my out of Country address
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March 2023 by Kris Harris
Had a great experience here. Was looking for a car rental for the same day; called to see what they had available. William was the absolute best. Got me in quickly, had a hybrid available - even better - sorted out paperwork, and out the door. Highly recommend.
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December 2022 by Fe
Customer service was friendly. Had the same agent for pickup and return. The cars on the other hand, not reliable and clearly not under regular maintenance or cleaning. I will continue to go out of my way to get to another location.
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October 2022 by Dena Mejorado
Do not rent a car from this place!!! First they charge me 4 times on my càrd! Still waiting on my refund ! Second when I try to return my rental they were rude and 20 minutes till closing time I was calling to see if my husband can turn in the rental for me . As I was calling they would answer and hang up on me I called 15 times and they did it everytime ! Very unprofessional. I couldn't believe it. I don't know if it was because I was Hispanic but felt very disrespected. Please take your business elsewhere. I called corporate and they are handling it and apologize for my fist experience with budget rental. They couldn't believe the behavior.
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September 2022 by Frank Billing
This place is truly focusing on customer experience.I had the most amazing support today from the staff members here.I wanted to return my current rental car to exchange it with a less expensive one and because they didn’t have one available they I tried to give me the best to you on the current one.He definitely went above and beyond to make sure that I’m driving home happy and I will definitely return and can fully recommend this store
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August 2022 by Laura Talavera
We had the best customer experience! William helped us out when we chose a car that would have been too small for our travel plans. He was extremely patient and helpful. Will recommend him to everyone. Thank tou for beign a blessing and a great start to our family trip. ??????
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August 2022 by Krutika A.
They kept charged my credit card twice with no explosive and are refusing to give anything in written for the mistake they did. All they are saying is, we are looking into it. The man at the desk refused to give the area manager's number or even an email id saying it is unethical, oh so charging double to your customers is ethical? We had booked tickets to go to NASA, Houston which we couldn't visit because of all this mess. How is going to pay for all the losses. Purely unethical and not trust worthy.
