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February 2024 by Charles Litavic
I already did.
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February 2024 by Lee Holcombe
A delivery was not completely right, needing only one additional but critical 2x10 if I was going to be able to continue my DIY project at my home. I called the store expecting that I was embarking on a long drawn out process that would ultimately end up in nothing but frustration.The person who answered the phone said that I needed to speak with the general manager of the whole store and that he would transfer me. I was expecting to get his voicemail, or worse, to be 'accidentally' disconnected.Instead, he picked up almost immediately. After explaining the situation, he asked when I needed it by and promised to get it to me. I was still skeptical, expecting to have to repeatedly call after no additional delivery.Instead, an assistant manager delivered the extra 2x10 one hour EARLY.Throughout the whole process I was treated like the most important customer of the day. Refreshing.There is a Lowes right across the freeway, a little bit closer to my house. It's Home Depot for me from now on.Way to go Home Depot. Mom and Pop service from a big-box store. Hard to pull off.Lee Holcombe.
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February 2024 by Grandiso Gran Master “El Gran Jefe Huevo” Grande
They make fewer mistakes and have more staff. They also have slightly more products, they are considered larger because of higher sales. It is mainly because it is right next to the freeway so it is easier to get to than most and since it's in a "nicer" area is more often clean and organized. This is my preferred HD, the second HD would be Cedar Park. Cedar Park is slightly closer and the ih35 is closer. Lakeline is easier to get to, and has better stock so I drive a little further.
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January 2024 by Wendell Laws
I just love going to different stores. This is much bigger than Hutto and has more parts nofor different projects .
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January 2024 by Scott Durst
Always so busy but it is convenient at times.
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January 2024 by Phillip Smith II (6FIGGA)
Was searching for a bathroom light fixture, but didn't find it and that's ok.
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January 2024 by Scarlet Bianque
Found everything that I needed that day.
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January 2024 by Megan Drummond
Nightmare appliance purchase. They sent out a third party for measurements (required to install built in appliances). This same third party was going to install after I ordered the appliances. I was told by Home Depot that the third party would reach out directly to schedule but they never did and my appliances have been sitting on my kitchen floor. Weeks go by and I contact the 1800 customer service number who contacts the local store manager. I get a call saying they no longer do business with this third party (never mentioned this to me) and I can find someone else to install the appliances. I ended up sourcing someone on my own. Overall poor communication, and a poor customer experience. I suggest going through costco, I had a great experience with them with my dishwasher.
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January 2024 by Roger Hillhouse
Military Discount process was pathetic. No phone with Home Depot app, no discount. Not even with military ID? Great.... I'll just go to Lowe's where I can scan my Driver's license for verification. I'll never go back to Home Depot. I do have a choice.
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January 2024 by James Greene
The guy answering the phone in the appliance department is funny as hell ??
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January 2024 by Roxana Rodríguez
Excellent place where you can buy very good products... the service is very good from the moment you enter and if there is any difficulty they look for the right person to resolve your situation even linguistically...
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January 2024 by Jackson C.
We need both the big box home improvement stores in Round Rock but Home Depot disappointed me today. I spent 2 hours picking $800 worth of lumber, which is a necessary chore because much of the stock is defective. I loaded 3 carts only to find that the payment system (cash register) required that my order be delivered from the Pflugerville store, which is 7 miles farther away. That meant that THEY would have to pick my lumber. The "Pro" guy seemed as surprised as I was, but we confirmed this policy with the on site manager. I headed over to the competing box store and they told me of course I could pick my own lumber and have it delivered, and for the same price as HD. Take nothing for granted here!
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January 2024 by Jack B.
I came in for an exchange and Marangely was very helpful! Great customer service at this Home Depot.
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December 2023 by Steve D.
The cashier checking out my items was one of the rudest people I have EVER dealt with in any store ! I tried to file a complaint with management and he was the manager! I walked out and filed a complaint with corporate. I will NEVER EVER shop at any Home Depot ever again. I work long hours for my money and I'm not making any contributions to someone's salary that treats people so poorly !
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December 2023 by Jacob C.
Pretty decent Home Depot location. Well stocked and good prices. Especially on appliances. Only knocked a star off because you have to be careful when reaching into the hardware and "parts" bins. Lots of mixed products in the boxes. I've gone home a couple times with the wrong fitting.
