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October 2023 by Jessica M
Robert was awesome! Can't thank him enough for his assistance and patience on an urgent matter. He got my family and I squared away in a matter of minutes and gave us lots of helpful info. Thank you!!
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July 2023 by Jamie Kerr
Very good I did not know they closed at 1 and where I live this is the closest bank for regions but luckily I got there before and they were able to help me out! Definitely recommend this location for Regions?
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July 2023 by ez pawn
Great customer service. We have to drive here almost all the time because the Georgetown location is awful to deal with, but the ladies here are great and always helpful.
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February 2023 by Ashley Moore
I would give them a 0 if I could!!!
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October 2022 by Kenneth Moghadam
Helped me out in a big way right before closing on a Friday—thank you Alfred and Robert!
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April 2022 by Mark Satterlee
Chelsea is an awesome help!
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November 2020 by Jill Hedler
The folks at Regions are awesome! They treat you like you are important!I was surprised to see some of the negative reviews. Things happen like ATM not working. It does not mean their team does not ROCK.
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September 2020 by JM P
The old bait and switch! Promised an offer of $400 for opening an acct for my 13 year old son and it never showed up. When I asked about it they said we took off e statements but they could never show proof. I had little to no follow up from them. The only redeeming part of this place is Shannom who went to bat for me best she could. It is ao messed up to be treated like this on your first experience with a bank. My 23 year old was devastated. Going back to a real bank that cares about customers. I will be reporting these poor practices to the attorney general, banking commission and anyone else who will listen!
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June 2020 by Vershell Curtis
Terrie is my vip I am from memphis tn and this smile soft voice ? help me out so much thank you ? thank you ? ?
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September 2019 by K J.
You still owe me $400 from your fraudulently closing my account without my consent when it was time for you to pay up.
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July 2019 by Andre Billybob
Teller won't exchange my child's rolled up coins for cash. Terrible bank.
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May 2019 by Will Richards
I am always treated as an honored patron here. The staff is extremely helpful and courteous. All my questions get answers and they help me solve any problems I encounter. They have earned my loyalty as a customer.
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January 2019 by Angelo M.
I have just received the worst customer service from a bank I have ever experienced on your mobile banking phone line. Your associate was unhelpful, offered a generous helping of attitude and then sent me into the black hole of your automated phone system. In the past, I could call the bank manager in Round Rock to fix account issues directly. The revolving door of staff and management along with the elimination of direct phone service has made connecting with someone to fix issues a nightmare. After 4 1/2 years with business and personal accounts at Regions, you folks have finally done enough for me to start looking for a new financial institution. Regions talks a great game about customer service, but the reality is that it's just another big bank that doesn't give a damn. Very disappointing.
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October 2018 by jeff henderson
DONT BANK HERE. We banked with the round rock tx branch. They had a mess up and put our account on absolute 0. Then tried to deny, lie and cover it up, even tried to make it look like our fault. After my wife fought with them for a few days they addmitted to it. They said they would return our money and refuse to tell us what happend. My money should have been returned last week but is still not there. Luckily we paid our rent before this happened. It still left us with no money to buy formula for our new born our food for the rest of us,in a town we just moved to with no friends or family to rely on. Luckily we found some help with the formula. If you are like the rest of us and need your money to live then DONT BANK HERE. Thank you regions for screwing my family so bad.
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October 2018 by Jenna Willoughby
ATM is legit neverrr working & crappy customer service! Not ONCE but TWICE has the ATM incorrectly counted my money and I've had to start alll over! It's a machine people, it's not human it's not allowed to make mistakes... especially being $100 OFF WTH.... not okay
