March 2020 by Edward Elizondo
Helen is a wonderful salesperson. She was showing me the new products.
November 2019 by Ellen Walters
Very nice & great leather smell. Out of our price range
July 2019 by Kellie Franklin
We have visited the store at the Round Rock outlet mall a couple of times in the past and had great customer service. However, our service this time was abyssal. We went into the store on Saturday looking for shoes for both my mother and husband. No one ever offered to measure my mother's feet despite the store not being busy. Two employees simply stood at the register talking to each other. Once I finally determined what size of shoe my mother needed, the store did not have the color she wanted. My husband had already approached an employee about ordering the shoes he wanted as they did not have his size. I asked them to order the shoes for my mother as well. That went fairly well. I received a call when the shoes arrived. We went to pick up their shoes tonight. The employee who helped us this afternoon couldn't find the shoes at first and told us we need to come back, implying the store had not called. I confirmed the store had called and the employee reluctantly looked again and found the shoes. She seemed put out that my husband and mother wanted to try the shoes on before they left. Meanwhile, some other customers who had traveled a great distance came in the store needing some special assistance and the employee encouraged them to go to another store as she really didn't want to be bothered. We will be taking our business to another store from now on where perhaps the employees understand that customers are necessary for them to remain employed.
March 2018 by Yvette Sumner
The service is excellent. The shoes are quality. I have tendinitis and neoroma. My inserts fit perfect and no more pain. I only wear shoes from this store. The bestZ
August 2016 by William Bowman
I had been searching for the Ambassador Brown shoe for two years in the DMV area. The Virginia Beach SAS store coordinated with your store to assure that the shoe was in stock. I was traveling to Texas from the DMV. thanks to both stores managers I was able to get the shoes that I have been searching for over 2 years. When I walked in the store I was greeted fantastic and the person knew who I was. Thank you for the great service and I will be back in the future. Awesome service.