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September 2023 by Saul Contreras
Great service. Very helpful folks...highly recommend this bank . Mrs Nancy is always great to speak with an to help with all your bank needs she an everyone there uphold to the most professional level. Thank u all very much..
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March 2023 by Sherry S.
They have a lot of "glitches"...almost $300 disappeared from my account last month with no explanation. This month, they reversed my auto pay for my auto insurance. Plenty of money in the bank. Again, no explanation.
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January 2023 by Michele C.
THIS BANK HAS NO INTEGRITY OR HONOR - I have been with this bank since the late 1990's - originally when I opened my account - I was told that I would receive unlimited free checks as long as I had 1,000.00 or more in my checking. Around 2013 they shredded that agreement - I argued with them (just because this type of account doesn't offer the free checks today - it did when I opened my account) - they told me they would give me one free box of checks a year - I agree to that, because I would not go through more than a box a year anyway. Yesterday I tried to get my free box and yet again they have deleted information from my account about their agreement. I had her look at my purchases - and she saw on record that I had been receiving my checks for free - she said she would need to talk to Mark - the manager of my account - and she or Mark would call me back that day. No call until this morning. Today I get told that she found where I was receiving a free box of checks - she found where they deleted the message - again starts with the crap that my type of account does not receive free checks - BUT IT DID WAY BACK WHEN I OPENED MY ACCOUNT - they will no longer provide the free checks. I bet if I had a large checking account they wouldn't be screwing me over - but I don't so they could care less about loosing my account. I get most people no longer use checks - but the point is - anyone considering this bank needs to know that they will NOT HONOR THEIR AGREEMENTS - THEY HAVE NO INTEGRITY AND NO HONOR!
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October 2022 by C R
If more banks were like Sonora Bank it would be a much more pleasant world. Great, personal service, they care.
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August 2022 by jason martinez
Love this bank.. I have my business set up with them.. they so helpful. Everyone knows who I am when I walk in the door.. I feel at home
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March 2021 by Tim Smith
This review is specifically about Bianca. She is amazing at what she does - always friendly, willing to help in any way she can. I appreciate how she listens intently to the customer to understand their needs, than goes above and beyond to meet and exceed expectations. So impressed with her!!
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January 2021 by Jimmy Salas
Because they steal your money charging it to
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January 2021 by Ann D
Poor customer service. Bank officers with little knowledge or such poor customer service that they could not fully explain requirements on how to open a checking and commercial accounts. We have 4 homes and they could not seem to understand how to process a joint account with our addresses.Update: new account set up with local bank, same day. They will be receiving our new commercial business as well. All worked out as it should have, better choice and immediate attention to serve our needs.
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January 2021 by Mr. Hell
Been with this bank for years, and have been there for me. Has always worked with me and I honestly don't think I'd go to any other bank.
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July 2020 by Gabriel Valeriano
Always friendly, prompt and personal.
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June 2020 by Andres G
Been with this bank for years, and have been there for me. Has always worked with me and I honestly don't think I'd go to any other bank.
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May 2020 by C Dominguez
Poor customer service. Bank officers with little knowledge or such poor customer service that they could not fully explain requirements on how to open a checking and commercial accounts. We have 4 homes and they could not seem to understand how to process a joint account with our addresses.Update: new account set up with local bank, same day. They will be receiving our new commercial business as well. All worked out as it should have, better choice and immediate attention to serve our needs.
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January 2018 by Bonnie Schuman
I absolutely love my bank! Sonora's customer service is impeccable. If I have a question or need something it is taken care of in a single phone call or within 5 minutes of sending an email. You can have a pleasant conversation and feel at home with any one of their staff members. The phone app is great, I'm extremely happy with its updates and versatility. Sonora does a awesome job at retaining old-fashioned values and service with all of the modern conveniences. I have and will continue to refer them to friends and clients!
