Danielle assisted me yesterday before closing time and she was just great with customer service, she gave me advice on housing opportunities with Bank of America and she gave me insight on my drivers license expiring and this morning I renewed over the phone, without Danielle I would have let it expire. Thanks Danielle... read full comment
July 2023
Atrocious customer service. Absolutely incredibly incompetent. I was with Bank of America 35 years. They were once a fine bank. They are hideously understaffed, and simply do not care if you like it or not. I went to Frost and never looked back. They actually take care of customers, unlike BoA.
November 2022
Typically, long waits!Woefully understaffed. Many customers, after waiting in line over 20 minutes, gave up in frustration and left the bank.No one available to receive customers + answer their questions.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.