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February 2024 by analisa harvey
It's not given 5 stars because of the back and fourth they have people go through between here and the tax assessment office. But this review is to give an idea of what to do and expect. I highly suggest calling ahead to see what it is you need to bring before coming in. I came to get a copy of a title. I was told I needed my license, the vin# and the money. They didn't tell me I needed EVERYONE listed on the title AND both ID'S (physical or copy) and the copy of title form signed by all people on the title. You can come to this location to get the form. I also recommend making an appointment. However, appointments are only available 3 days in advance Monday thru Thursday. Walk ins are available always (first come first serve). You'll have to come in and sign in at the machine at the door and take your number. Wait times are usually quoted at about and hour or two. But it actually goes by faster because not everyone has their correct paperwork when they reach the window and 3/5 people were sent to the tax assessors office. The max time I waited was 45 minutes on a Friday with walk-ins only. This place is also CASH ONLY or personal checks. There is no atm, they do not accept debit nor credit cards. The people working there are polite but they do not give you all the information unless asked. Ask on the phone what is everything I need to get this done on the first visit.
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November 2023 by ty pippin II
Wasting more fuel than an EV. Please update hours to closed. Non stop folks finding out the hard way
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May 2023 by davduke8
Lots of disappointment in my visit. I was at the Regional Office a few weeks ago & I waited well over an hour to get called. Then the lady said I had all the wrong documents. Ok, fine, I left & took my 45 min drive back to my side of town & finally return this week. After waiting just short of another hour, the lady told me that my plates were not eligible for the refund. Mind you, this was my second time to this location, and there was another visit to my local area Tax Assessors office. That local office sent me to the regional office. Nevertheless, there has been A LOT of wasted time & run around for something that apparently can't be done. I'm amazed at the lack of help provided here. The office is very fast if you only have a question or you need a certified copy of your title. If you need anything else, there is very little helpfulness going on there.To add, this office does not do title transfers nor registration renewals, and they only take cash or checks as a form of payment if they actually can provide you with a service.Lastly, that self check-in kiosk is super confusing, especially for people who do not really know what they need or what category that falls under.Save yourself some time & call to see what papers you need before going.This place really needs an operational over hall to better serve the customers.
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May 2023 by Connor Grigsby
I have to come here often for work. The gals here are always so friendly and helpful! Sometimes its a bit slow but that's ANY DMV. Shout out to everyone there for providing fast and friendly service
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April 2023 by M C.
Getting a copy of a lost certificate of title is in less than an hour, despite several people ahead of me. I didn't have an appointment, but I did get a number as soon as I walked in the front door. I just followed what the person ahead of me did. This was less than an hour before closing time on a Friday afternoon. So, I'm very satisfied! In addition, staff on the phone and in the building were helpful and pleasant to talk to.
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April 2023 by Melissa Hancock
I made an appointment online was late for it so I didn't get that one. Naturally, I immediately made another appointment right there on the spot for about 30 minutes later. All was going well until I kept getting errored out when I came back to check in. The kiosk and I almost went out to the parking lot to settle it the old school way, but everything worked out. It registered me after a couple (88) ((exaggerated)) of tries.
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March 2023 by Glen H.
First off, if you plan to go here, get an appointment online before you go. It makes a huge difference. First visit I spent over two hours before speaking to anyone since I knew nothing about the appointments. Second visit with an appointment was about 30 minutes. Be prepared. Make sure you have every document you need before you go. Unfortunately due to my complicated issue it wasn't addressed completely on the website instructions for what you need. So it took a second visit that told me I needed to go to the county tax office. All they could do is smile politely. If you have trouble hearing, it is not easy to hear the person behind the glass at all. Fortunately the tax office had employees that would try to work out my issues.
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February 2023 by Konor Swedberg
The ladies and gentlemen here that help are amazing unfortunately every time I come in it’s a minimum, minimum 2 hr wait if not longer to get one plate for IRP. This is insane!
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January 2023 by Jason Daddy
Does not do registration renewal. I bought an out of state vehicle. I was going to register it here in Texas. Waited forever to sign in at the kiosk line just for it to give me a website. Overcrowded and not enough services.
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January 2023 by luis marquez
This office needs a face lift and a better system and signage. Update you technology so it's intuitive.
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November 2022 by Erik V
Went in with an appointment, waited two minutes. I left 5 minutes later with a certified copy of my car title and with $5.45 less money than I came in with. Lady was no nonsense and only said what she had to say so leave your feelings at the door.Honestly a great experience for a DMV.
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November 2022 by leeroy felan
If I was able to rate a negative star rating I would. This place has the worst service ever. Employees are rude and make you go back and fourth for unnecessary paperwork. Be prepared to spend hours at this place ?
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September 2022 by Emblematic Photo
Several million cars on the road in the lobby only fits 40 people. If you're thinking of getting something done with your license here don't. I drove all the way out just to find out that they can't even renew my license
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September 2022 by Johnny King
Must've been the fastest and cheapest vehicle registration process in my life. Very professional atmosphere with record time in and out 10 min process.
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September 2022 by aces wild
Option for what I need to do is not on kiosk menu. "Close IRP account". So I selected "open irp account"Wait an hour, rep doesn't "know how to do that" . I told her that closing IRP wasn't an option on kiosk, she instructs me to select "add/remove vehicle".....and get back in line. Been waiting 2 hrs. Last time I was here, a different teller said they don't service IRP accounts after 330pm.....I told her that isnt posted anywhere on their door, walls or website. These state/gov need to stop being worthless with impunity. Do the job you're paid to do.