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January 2024 by Esther G
Thank you for getting us into our new home! The process was very smooth and we were able to start the new year off with our ideal house. Melanie helped answer any questions we had and Patrick took time out of evening to allow us to view the homes we had in mind. Thank you both for going above and beyond to make this move a happy one.
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January 2024 by Jeremy Gonzales
Good luck getting a hold of these people if you have a maintenance request; they do not respond to calls, voice-mail or texts...
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January 2024 by Stephanie Fernandez
The process getting into the house was easy and seamless. When I needed things fixed someone was there immediately to help!
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December 2023 by Edgar
Working with Liberty has been a stress free experience. Communication with their staff has been stellar. I appreciate that if I need to call them, they have a dedicated receptionist ready to help you. They are transparent with the few maintenance issues I’ve had with the home and throughout the repair process. The holiday tenant gift card is a great idea and I’m thankful they offer that personal touch to improve tenant/ management company relationships. So far nothing but good things.
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November 2023 by Chuck Deezel
They posted phenomenal home listing on their website for my home. Excellent marketing video.
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November 2023 by Mim Barquess
Not just the worst property management company I have ever dealt with but, by far, the worst company I have ever dealt with. Period. I give them 1-star because there is not an option for 0 stars.They lie about the lease agreement and your rights within the agreement towards early termination. They will “waive the early termination fee” and you can move out early. Which we did because we were building a house and after almost two years it was finally completed. They will not put the house on the market in a timely fashion after move out. You will have to repeatedly leave messages to ask them to do this. And when they put it on the market, they will jack the rental price up by hundreds of dollars in a bloated market. When the house never rents and your lease end date hits, they will lower the rental price to below what you were paying for it in the first place.They do not consistently respond to phone calls and messages. They circumvent communication by sporadically texting you and then you can’t respond to the original texted message after a couple days.They will not walk through the house with you upon move out but will compare pics that aren’t even the same to the move in and move out dates. In this way, they control how much of your deposit that is refunded leaving you no recourse to dispute. They tell you the only way to dispute is through email and that they will not talk to you on the phone or in person.If you move out early, they will take the keys and tell you no more access to the house while then charging you monthly for rent and then also take the landscaping fees out of your deposit when you have no access to mow the lawn or trim the bushes.They will make you pay for blinds that stopped functioning properly due to normal wear and tear and were installed 18 years prior. Again, you don’t get a walk through with them to help them understand this.If you have a stove that does not work, it will take them a full month to act upon replacement even after repeated requests to fix.They will treat you like a child by forcing themselves upon you and telling you they are showing up at a certain day and time to take photos every few months. It doesn’t matter if you work from home, aren’t there, are sick or have your kids home from school. They’re coming and you better have your house in perfect shape.They will lie, cheat and steal for every penny they can get. They cost my family over $7500 through their lies, lack of communication, refusal to act and general malaise toward treating you like anything resembling a valued customer. Stay far away from this poorly run excuse for a company.
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November 2023 by Vanessa Marquez
Liberty Management was very quick to attend to our needs. Our water heater was not working and they took care of it.
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November 2023 by michael williams
Very helpful and super professional.
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October 2023 by ashkam “Ash” Kam
Good company so far , our representative were very co operative
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October 2023 by Amy Chavez
DO NOT RENT... if Liberty Management is managing. I have rented houses now for 5 + years and have never had so much trouble getting things fixed or even at this point being overcharged for move out. I would wait days even more than a week to get issues fixed. Then they send out multiple "Handy persons" to get a job fixed to save money and not done correctly, causing mold to be affixed thru the ceiling into my kitchen. I also had to live with that mold for the last 3-4 months living there. The leasing office staff is sweet and nice but the property managers they have are not courteous or great at customer service. The year I lived there I also was never able to utilize the swimming pool or amenities with the HOA because they have not submitted a delegation of rights, the HOA manager even tried getting ahold of them with no response. I've never had any trouble at my other rentals. Now at move out, they tried to charge me for things that were noted and then they found those took them off but came with extra upcharges for cleaning. I paid a cleaning person to clean and they posted pics of specs of a lil dust, Also a pic of the manual books of all their appliances that they left in the same order (not my trash).Ummm wheres the mold on the ceiling, the hole in the upstairs bathroom that was never fixed??? The rude customer service or delay of fixing items. Stay clear away if this management co is their leasing go to!!
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September 2023 by Luc D.
Responsive and timely. Americo with Northstar Plumbing llc was great at solving an issue in regards to leaks within 24 hours of my request and was very knowledgeable.
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September 2023 by Greg Sanders
Mark and his team done an amazing job in helping me sell my home. This is a team that not only works regular hours but late at night and early in the morning 7 days a week. They done a great job in communicating with me throughout the entire process and quickly was able to answer my questions. I highly recommend this team when you selling your home. Greg
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September 2023 by Izayuh Person
was good yes ?
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September 2023 by Steve C
Great experience. Best in SATX. Patrick was amazing. Liberty is hands down the best I’ve worked with.
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September 2023 by Annamari Kiraly
My experience with liberty managment was excellent.
